IT Support Technician

IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location***

We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company

You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200)

So as the IT Support Technician what will you be doing ?

• Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment
• Supporting users on both hardware and software applications
• Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues
• Compiling patient result reports and sending out reports using excel on a daily basis
• Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work
• Contacting laboritories, chasing outstanding results
• Administration of test result certificates
• Sending Patient Registration forms for electronic signature
• Providing ad-hoc specialist support for development projects

So as the IT Support Technician what will you need to have ?

• Qualifications in IT would be preferable
• Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired
• Experience with SQL is advantageous
• Proficiency in Windows and Microsoft Office 365
• Educated to GCSE/A level or equivalent
• Experience in a similar role with customer/IT support
• Strong administration skills
• Good IT knowledge, computer/tech skills
• Experience with remote desktop applications and help desk software.
• Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment

Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion.

If you would like to be considered for this role, please apply now