Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
08/05/2026
Full time
Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
1st / 2nd Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary Hybrid working (4 days office / 1 day remote) 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
20/04/2026
Full time
1st / 2nd Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary Hybrid working (4 days office / 1 day remote) 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
01/02/2022
Full time
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
