1st Line Customer Service

1ST LINE CUSTOMER SERVICE

SOUTHAMPTON

UP TO £20,000

IMMEDIATE START + 30 DAYS HOLIDAY + QUICK PROGRESSION

Proactive Personnel are currently recruiting on behalf of a highly successful company based in Southampton who, due to growth, are seeking a motivated individual to join their 1ST Line Customer Service team. As the 1st Line Customer Service, you will be reporting directly to the Head of IT, providing 1st line support to customers.

The successful candidate will be offering excellent customer support, both inbound and outbound. You will be troubleshooting problems by running diagnostic tests and remote actions, along with working with the supply chain network.

If you are seeking the opportunity to join an award winning company who have an aggressive growth plan for the next couple of years, then send your CV in for immediate consideration!

As a Technical Services Engineer for our client your duties will include;

• Ensure customer faults communicated via email, phone, or chat are resolved in line with KPI's
• Raise tickets with suppliers when required to fix issues
• Prioritise tickets in line with SLA's
• Provide customer updates in line with response SLA's
• Take ownership of escalations where necessary
• Accountability of support issues and seek closure, ensuring all relevant processes are followed
• Ensuring high-standards of customer service are maintained
• Complete other duties as required

The successful candidate will require;

• At least 6 months within a customer service, call centre, IT Admin, IT Support, Helpdesk position or similar is essential
• Strong interest in technology / IT is advantageous
• Excellent communication skills, both written and verbal
• High attention to detail
• Ability to solve problems and use your own initiative
• Experience of working in a fast paced environment
• Ability to work alone

Benefits our client is offering;

• Up to £20,000
• 30 days annual leave
• Casual dress
• Company events
• Pension
• On-site parking
• Private medical insurance