Application Support Analyst

Robert Half Technology is recruiting for an exciting Application Support Analyst position with a technology organisation based in Gloucester. The role is offering a Hybrid working model. Up to £30,000 + Benefits

The Role

The primary function of this role is to be the first point of contact within their Application Support team, providing telephone, email and remote support directly to our customers. You will gain exposure to a number of disciplines, including Application support and operational advice, software installation and configuration, databases and reporting and delivering Software as a Service (SAAS). The role also very occasionally requires applying system upgrades for their clients to our hosted/non-hosted environments, outside of standard working hours. This is an excellent opportunity, offering great prospects, to be involved in a key business area during an exciting period of growth for the company, and it will allow you to develop personally and professionally.

As a company, they offer a flexible hybrid approach to working. This role is based in their newly designed office in Gloucester/remotely from home.

Duties and Responsibilities:

• Deal with incoming customer support requests, logging and updating tickets where appropriate
• Escalate Incidents; Problems; Enhancement Requests and business opportunities to the relevant departments
• Provide remote support, via industry standard tools, to their desktop, server and mobile applications
• Assist the Development Team with testing, documentation and feedback as required
• Ensure that internal systems are kept up-to-date
• Assist with the updating and day-to-day management of their Software as a Service platforms
• Provide technical backup and application knowledge to all business areas where required

Your Profile

• Broad understanding of IT
• Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL
• A minimum of 2 years' experience of delivering customer or application support
• Strong systems fault-finding and analytical skills
• A good communicator - face-to-face, telephone, written, email.
• Creative and innovative problem solver
• The ability to grasp new concepts quickly
• Team player, with ability to work on own as well when required

Desirable Skills:

• Associate (or higher) degree in computer science
• Experience troubleshooting Mobile applications
• Scripting/programming experience, ideally JavaScript, C# and/or Python
• Working knowledge of RESTful API's
• Good knowledge of debugging tools, such as Chrome DevTools
• ITIL Certified

The Company

Robert Half Technology is recruiting for an exciting Application Support Analyst role with a growing technology organisation in Gloucester. They offer a collaborative work culture where they encourage people to bring ideas to the table and drive positive change. They are financially robust and have continued to grow despite the Covid19 crisis.

Salary & Benefits

The Application Support Analyst will be offered a salary up to £30,000 + benefits.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: roberthalf.co.uk/privacy notice.