55 jobs found

We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Come and join the Littlefish team! Work location: Warwickshire (Full time onsite) Salary: Up to: £35,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Driving license and access to own vehicle essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site. This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support. As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively. You will: Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues. Troubleshoot and resolve incidents across a variety of IT environments. Manage technical queries and service requests in line with agreed service levels. Build strong relationships with customers through professional, friendly communication. Support projects, deployments, installations, moves, adds and changes. Work closely with Service Desk, Infrastructure and Professional Services teams. Take ownership of assigned tasks through to successful resolution. Continually develop your technical knowledge and maintain relevant skills and qualifications. Attend monthly site visits across the UK supporting standard day to day activities We need a candidate with: We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have: Previous experience in an IT support environment. Strong troubleshooting and problem-solving skills. Experience supporting technologies such as: o Windows 10 o Microsoft 365 and Exchange o Active Directory o Desktop and laptop hardware o Printers and peripheral devices o Apple macOS and iOS o SCCM, WSUS or MDT deployment technologies Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems Excellent face-to-face, telephone and written communication skills. The ability to remain calm under pressure and manage customer expectations effectively. A proactive, logical and organised approach to work. The confidence to work independently while also being a great team player. Valid UK driving licence with access to a personal vehicle What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).

Senior IT Support Engineer Salary: up to £45,000 + Bonus + Benefits Location: onsite in Milton Keynes Working Hours: 40 hour working week Contract: Permanent An industry-leading business is looking to hire a Senior IT Support Engineer as they look to expand their support team. The Senior IT Support Engineer will be joining a business which is always investing in the latest technology and will be given the opportunity to increase their responsibilities and team beneath them. In the role of Senior IT Support Engineer, you will be supporting individuals across all levels of the business over the phone, remotely or face to face. The Senior IT Support Engineer will also get the chance to work on an array of projects including but not limited to; conditional access rollouts, hardware upgrades and refreshes and implementing new technology/equipment. Furthermore, the Senior IT Support Engineer will be given the opportunity to grow and develop their career in other areas of IT, progressing to an Infrastructure or Modern Workplace Engineer or even becoming a Team Leader/Manager. Responsibilities for the Senior IT Support Engineer: Deliver projects - conditional access rollouts, hardware upgrades and refreshes, application and operating system patching, implementing new technology/equipment and more Focus on resolving 2nd line tickets but willing to resolve 1st and 3rd line issues when required Perform system administration tasks Support individuals across all levels in the business Provide support over the phone, remotely or face to face Mentor and give guidance to junior Engineers Implement and support IT security controls Create and update documentation Provide out of hours and weekend support where required Essential Skills for the Senior IT Support Engineer: Coached/mentored staff in the past or led a project Azure - onboard devices & group policies for Azure AD/On-prem M365 - creating policies, conditional access Intune - policy management Windows 10 or 11 Networking (DHCP/DNS, TCP/IP) - troubleshooting Create and update documentation Soft skills - strong communicator, team player, can do attitude, willing to muck in and do what is required, fast learner, take responsibility & independent Desirable Skills for the Senior IT Support Engineer: Experience with - Lenovo hardware, Endpoint controls (firewalls, BitLocker, MS Defender) or PowerShell Any relevant qualifications Past experience working in an MSP If you are interested in the Senior IT Support Engineer vacancy which will provide training, project exposure and the chance to progress within this globally renowned business, please apply in the immediate instance. Senior IT Engineer, Senior IT Support Engineer, 2nd/3rd Line Engineer

1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester

Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.

Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3 9 Months Rate: £160 £180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract , providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues to 2nd and 3rd line support teams Maintain accurate ticket updates and technical documentation Deliver excellent customer service while meeting agreed service levels What We're Looking For: Previous experience in a Service Desk or IT Support role Good knowledge of Windows 10/11 and Microsoft 365 Experience administering Active Directory user accounts Understanding of networking fundamentals including DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work effectively in a fast-paced support environment Why Join? £160 £180 per day (Inside IR35) Initial 3 9 month contract with immediate start Opportunity to support a large and respected public sector organisation Varied workload within a modern Microsoft environment Collaborative and supportive IT team Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.

Junior IT Support Engineer - up to 30K + 2x Overtime - Tewkesbury An exciting new opportunity has become available for a Junior IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tewkesbury. We are looking for an enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. Key Experience / Qualifications Windows Operating Systems IT system setup and configuration Hardware and software fault diagnostics Office 365 Intune Autopilot Exchange Active Directory Users/Computers Management Basic Networking Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Microsoft Office Applications Prior experience working within a Managed Service Desk provider (beneficial) Proven experience resolving incidents quickly by using remote support tools Exposure to HP and Dell hardware We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! You will be a self motivated Junior IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this Junior IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

We are pleased to be working with an expanding IT and telecom system consultancy seeking a technically capable IT Support Engineer to join their small but growing team providing remote and onsite support to customers and assisting with the management of network and infrastructure environments. Responsibilities: Provide 1st and 2nd line support to customers. Troubleshoot hardware, software, networking, and connectivity issues. Configure and deploy PCs, laptops, mobile devices, and peripherals. Administer Microsoft 365 user accounts and services. Assist with firewall administration and network security. Monitor customer systems and proactively resolve issues. Experience: Minimum 1-2 years' experience in an IT support role. Good understanding of networking fundamentals. Experience of configuring and troubleshooting Experience with Microsoft 365 administration. Excellent communication skills and customer-focused approach. Desirable skills would include experience with Microsoft Entra ID (Azure AD), Intune device management, Windows Server administration and Hyper-V or VMware. In return candidates can expect to receive a competitive salary and flexible working as well as plenty of development and upskilling opportunities.

Service Desk Engineer - 1st Line Salary: Up to £29,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when required Utilising strong knowledge of Microsoft 365 Remote hardware maintenance and support Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their South Tyneside HQ although hybrid working will be considered for an exceptional candidate. The role is a Mon-Fri operation, but also offers the optional overtime for 'on-call' work. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.

An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.

Role: IT Field Engineer Location: Manchester Salary: £35,000 (Fixed Term, 3 Months) - Strong Route to Permanent Industry: IT Managed Services Our client is a well-established, fast-growing MSP delivering IT managed services, infrastructure support, and cloud solutions to a varied client base across the UK. They're looking for an IT Field Engineer to join their team on a fixed-term contract basis, with a strong likelihood of moving to a permanent position after 3 months for the right person. The role This is a hands-on, varied role covering both field-based and remote support. You'll be out on-site across the UK handling installations, troubleshooting, and infrastructure work, then dropping into the service desk to pick up escalated tickets when you're not travelling. You'll also get involved in project work - migrations, deployments, upgrades, and office moves - working alongside senior engineers rather than just being handed a checklist. Responsibilities Providing on-site technical support across the UK - installs, configuration, troubleshooting Picking up 1st/2nd line support via phone, email and ticketing when off-site Supporting server infrastructure, Active Directory, and Group Policy Managing Microsoft 365 and Exchange environments, including MFA and security best practice Working across networking - TCP/IP, VLANs, firewalls (FortiGate, Cisco, SonicWall, WatchGuard), wireless Supporting backup solutions (Azure Backup, Veeam) and virtualised environments (Hyper-V, VMware, AVD, RDS) Contributing to project rollouts and documentation Escalating and resolving more complex issues alongside senior engineers What they're looking for Minimum 3 years in a similar IT role Solid grounding across networking, server, endpoint, cloud, and security Comfortable in an MSP or customer-facing support environment Strong Microsoft stack experience: 365, Azure, Windows, Server OS, AD Exposure to firewalls, VMware/Hyper-V, and Veeam Clean driving licence and happy to travel to client sites across the UK Mac support experience is a bonus, not essential Desirable (not dealbreakers): Microsoft Azure/365 certification, VMware VCP, Citrix. Package £35,.5 hours/week Fixed-term contract with a clear intent to make permanent after 3 months, subject to performance This suits someone who likes variety - not a desk-bound 9-to-5, and not purely field either. Good fit for an engineer who wants project exposure without giving up the technical depth of hands-on support work.

IT Technician - Newcastle upon Tyne £27,000 - £30,000 + Excellent benefits This profitable and growing organisation require an experienced IT Technician to provide technical support to a user base of just over 200 and growing. You will be responsible for the smooth operation of IT Services and Systems, helping the business maintain productivity by resolving technical issues promptly effectively.Working as part a newly established IT department, you will act as the first point of contact for all IT-related issues and requests, providing 1st and 2nd line support for hardware, software, and network problems. As an IT Technician you will assist with onboarding and offboarding processes, including account setup and device configuration whilst also providing training on IT Systems to staff.This role will be office based in central Newcastle, with the organisation looking to improve their hybrid working offering. Package: Clear training and development plans with allocated budgets Enhanced holidays plus buy/sell options Career development as part of a growing department Matched pension, education support, Employee Assistance Programmes, discounts, paid volunteering days, season ticket loans and many more Experience required: 1st / 2nd line IT support experience Windows Server Microsoft 365 Active Directory / Entra ID Exposure to networking technologies - LAN/WAN, firewalls, VPN Excellent communication skills. Excellent problem-solving skills FreshService, SSO Solutions, Remote Management tools - desirable The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance have an excellent benefits package.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process requires a maximum of two stages with potentially a short technical exercise.Contact - Millie EllisIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Key words; IT Technician, 2nd Line Support, IT Engineer, Service Desk Engineer. Newcastle, Gateshead, Durham, South Shields, North Shields, Sunderland, Hartlepool, Cramlington, Hebburn, Jarrow, Consett, Blyth, Seaham, Washington, Morpeth, Bishop Auckland Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.