IT Manager

BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time.

Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO.

The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment.

Primary areas of responsibility:

• Provide dedicated and direct IT support to all BIG London staff in a professional manner
• Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry
• Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible
• Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system
• Communicate relevant updates to, and set clear service expectations with the CIO
• Liaise with BIG's IT service providers and be their first point of contact at the London office
• Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation
• Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office
• Negotiate new agreements with local IT service providers and suppliers
• Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding
• Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions

We seek a person who:

• Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus)
• Is organized, structured and detail oriented with a positive can-do attitude
• Has the ability to work independently and collaborate in a team environment simultaneously
• Is able to communicate clearly and effectively with members of staff across all levels of seniority
• Has a professional presence, is capable of multi-tasking, and is service minded
• Is proactive and completes tasks with a sense of urgency
• Feels that no task is too little or too great
• Is a natural people-person who enjoys a busy and creative environment
• Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills
• Won't settle for status quo

This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work.

Application:

Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible.

This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK.

Salary will be subject to relevant experience and qualifications.

Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.