Service Desk Manager

Service Desk Manager - Solihull - up to £60,000 - Growing PaaS Product

What's in it for you?

This is an opportunity to join a growing software business that is going from strength to strength within a market that is only growing. You will be reporting directly to the CEO as he sees the support function as critical part of the post implementation process that will allow the company to grow in an organic direction by creating a good experience across the industry they work within. Therefore you can be involved in the strategic direction of the support function and post implementation process.

The Role

This role is responsible for three similar but slightly varying software support elements. The BAU Software support, Off-shore Software support and the post implementation support. These teams are housed under the same desk which will see you as the Manager. You will be responsible for managing these teams and ensuring that they are working to hit KPI's and SLA's. To be successful in this role you will need at least 2 years' experience as a service desk manager or similar role in either a IT service desk or Software support service desk.

Reporting to C level colleagues you must have strong communication and time management skills. You will be given the autonomy to implement the practices you best see fit and will be trusted to achieve the desired outcome for yourselves and the business.

You must me ITIL qualified.

The Company

This PaaS software business have gone strength to strength working with highly regulated industries to achieve better transparency across multiple stakeholders about proper process. Their platform is in ever increasing demand as these industries looking to optimize and automate the communication across these lines. Based in Solihul, this company works under a hybrid remote working model with the expectation to come into the office 2/3 days a week. As a growing business and a flat management structure you will experience little to no red-tape in decision making and be trusted as part of the business and an addition to its culture.

Service Desk Manager - Solihull - up to £60,000 - Growing PaaS Product

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