IT Trainer - ZenDesk

IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35

My client, an international Media house, are looking for an experienced Training specialist to join them on an initial 6 month contract. The Training Specialist will work alongside the existing business change/readiness team, and product teams to produce training products to support significant developments of the platform.

Responsibilities

• Develop high-quality, impactful learning experiences tailored to the needs of in-person and virtual audiences
• Design, develop and roll-out innovative and interactive yet scalable training collateral
• Update our current on-line/self service learning Portal (ZenDesk)
• Partner with internal subject-matter experts to create, maintain and continuously improve client-facing and internal training assets and self-help documentation, ensuring alignment with product innovations and business objectives
• Build strong cross-functional relationships with colleagues in various internal departments (inc. Platform Services, Product, Account Services), and external subject matter experts to prioritise client training needs and collaborate on execution
• Participate in regular evaluation of our training effectiveness in order to inform future work

Required Skills & Abilities

• Deep knowledge of and hands on experience of using and administering ZenDesk for software education and learning
• Ability to create high quality, visually appealing materials and documentation (portfolio will be requested)
• First-class analytical and communication skills with experience applying these within a training or solutions-based role
• Accomplished presentation skills
• Ability to maintain workflow and self-prioritise tasks effectively to hit deadlines
• Excellent written English and a flair for technical writing

IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35