Infrastructure Engineer

Rullion are currently recruiting for an Infrastructure Engineer for an established and growing business based in the centre of London.

The Role:

• Installing and configuring computer hardware, operating systems and applications
• Maintaining desktop computers, laptops, desk phones, Supporting the roll-out of new applications
• Supporting Office 365 products
• Any other ad hoc duties as required by management

What You'll be Doing:

• Monitoring/Supporting backups
• Monitoring assigned tickets and managing/escalating where necessary
• Ensuring daily reports are created/sent
• Investigating IT problems and diagnosing and solving hardware or software faults
• Replacing computer components as required
• Providing support to all levels of staff, including writing process documents and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Responding within agreed time limits to support requests
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Documenting and managing work using ServiceDesk system

About You:

• 2+- years experience as an IT Support Engineer, Analyst or Administrator
• Excellent communication skills, both verbal and written
• Knowledge of Office 365
• Understanding of cloud-based technologies
• Ability to research technical problems and apply solutions
• Understanding of Shell Scripts, PowerShell etc.

For more information, please apply.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.