Application Support Analyst - £45k - 12 Month FTC

Application Support Analyst - £45k - 12 Months Fixed Term Contract

Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes.

Skills/Experience

• 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective
• Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms
• Strong MS Office skills; Excel, Word, PowerPoint
• Experience of Customer Relationship Management (CRM) related system processes
• Excellent communication skills and adept at working with all types of users
• Ability to engage and communicate proactively and effectively at all levels of the business
• Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them
• Experience within a financial services, real estate or commercial markets industry would be a distinct advantage
• Experience of task and defect tracking tools such as Jira

Desirable Qualifications

• Formal IT qualification (A Level, HND/HNC/BTEC or degree)

This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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