Technical Consultant - M365

Technical Consultant - M365
Full time permanent
Remote- travel to end client sites UK wide
Up to £65k basic + benefits

My client is a technology services provider; supporting its customers through the complex life cycle of their assets from acquisition through to retirement, including supply of all the resources required to consult, support and project manage throughout the journey.

Scope of Role-

Leveraging technical services experience, the Technical Consultant (TC), provides technical delivery on projects to support my client's ability to achieve booking and revenue targets.
The Technical Consultant is responsible for the high quality delivery of Consulting Services to their customers and works within a designated Practice area within the Delivery team.
Combining their core permanent staff with a mix of contractor skills, every customer engagement is underpinned with a professional Service Delivery Manager or Project Manager responsible for the delivery of predictable outcomes within a flexible commercial framework.

This role will require travel across the UK to their numerous end client sites.

Project Services & Consulting services provide organisations with the knowledge and know-how to make the most from their technology investment as well as roadmap development to drive down future costs and increase efficiency. My client is able to take customers on the journey from initial assessment and advice, through to architecture, design and transformation with defined outcomes. Project services are dedicated to the delivery of programmes and projects across the infrastructure, focusing on ensuring the right solution is delivered on time and on budget.

Key Responsiblities:

• Ensure customer service delivery adheres to documented agreements and Statement of Works.
• Support the Line of Business project related financial goals.
• Ensure individual utilisation target on billable engagements for my client are achieved.
• Ensure individual delivery responsibilities on billable engagements for my client are achieved.
• Ensure personal delivery responsibilities on billable engagements for my client are achieved,through working with and taking direction from senior team members and/or Project Managers who have ownership of the engagement.
• Support Project Managers and project teams to ensure quality delivery and customer satisfaction.
• Articulate the value of my client's services to solve customer problems.
• Consulting Craft: Demonstrate proficiency within areas of subject matter expertise, written/verbal communication, presentation, facilitation, interviewing, and delivery.

Person Specification-

• Proven skills to deliver Customer projects.
• Design capabilities (small to medium engagements)
• Understanding of Technical Design Authority.
• Understanding of the sales and delivery process.
• Strong written and verbal communication skills.
• Excellent consulting and interpersonal skills.
• Structured problem solving and analytical skills.
• Collaborative working style encompassing all delivery disciplines.
• Able to participate as part of both real and virtual teams, to reach one common end goal.
• Ability and willingness to travel as required.
• Self-starter with the ability to build successful working relationships and engender trust

Knowledge and experience of:

• Office 365 Suite
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Office 365 Wider product set such as Yammer, Delve etc
• Microsoft Cloud Security Solutions
• Microsoft Teams Collaboration and integrations
• Document Management and Collaboration
• Azure MFA
• Azure Information and Identity Protection
• Azure Active Directory
• Microsoft Intune
• Microsoft Autopilot
• Microsoft Server
• Azure platform

General Skills-

• Experienced professional services/technical able to deliver engagements sold within area of expertise.
• Proven experience as a successful technical infrastructure consultant with customer relationship management skills.
• Knowledge of the infrastructure industry and associated emerging trends.
• Knowledge of my client's different services and offerings.
• Demonstrated technical implementation of infrastructure solutions.
• Demonstrated design skills within own area of expertise.
• Demonstrated problem-solving skills.
• Contribute to workshop environments, taking direction from senior team members to drive the workshops to desired outcomes.
• Interface with Project Managers within my client and the end client's IT staff to ensure effective delivery of services.
• Demonstrable ability to provide robust and clear feedback to customers.