IT Service Delivery Manager (WFH)

360 Recruitment are a specialist IT recruiter, currently recruiting for an IT Service Delivery Manager to join one of the fastest-growing MSPs

Role:
IT Service Delivery Manager
Working from Home (WFH)

Rate:
£35,000 to £50,000 pa, pro rota.
(If your salary requirement is higher than advertised, we are still keen to hear from you)
+ Month KPI Bonus £400
+ Benefits
25 Days Holiday

Life Assurance
Health Plan

Start Date:
We are looking for a candidate who can start as soon as possible/ in line with your notice period.

Location:
Remote role (Home Based)
Attend client meetings in Bristol

Type:
Permanent
Full-time

Shift Pattern:
Due to the nature of the IT Industry, candidates must be able to work shift patterns as and when required to meet business needs.

This will be discussed further at the interview stage.

Normal day shift working hours are Monday - Friday, 8.30am - 5.30pm.

The Role of IT Service Delivery Manager:
Accountable for establishing and maintaining strategic and operational relationships with Key customers based upon service excellence and good customer service.

Key responsibilities for the IT Service Delivery Manager:

• Service Management
• Continual Service Improvement
• Customer Management
• Customer Change Management
• Operational Management
• Proactive Management

Skills required:

• Proven track record of the successful service management of a customer and strong knowledge across multiple technology platforms.
• Experience in managing relationships at an operational level with customers and of leading service improvement and change programs
• Able to set a clear direction for the Team
• Ability to identify with the customer at all levels
• Passion for the customer and for delivering service excellence.

If the role of IT Service Delivery Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.