360 Recruitment Consultancy Ltd
Dungannon, County Tyrone
Full job description We're looking for a proactive and detail-oriented PLC Software Engineer to join our engineering team. In this role, you'll design and implement control software for bespoke industrial systems, driving performance, reliability, and innovation across our automation platforms. Reporting to the Electrical Engineering Manager, you'll collaborate with multidisciplinary teams to integrate PLCs into complex control architectures, including Telematics and HMI interfaces. You'll take ownership of system programming, testing, and optimization-ensuring our Ground Support Equipment (GSE) meets the highest standards of safety and efficiency. This is a fantastic opportunity to apply your technical expertise, contribute to high-impact engineering projects, and help deliver the next generation of smart, high-performance industrial solutions. Main Duties and Responsibilities Design, program, configure and implement software in PLC systems to automate industrial systems to meet operational needs. Debug, test, and validate control logic to ensure performance standards are achieved. Collaborate with electrical and mechanical engineers to integrate PLCs into broader control system architecture, including Telematics and HMI interfaces. Analyse and optimize existing control logic to improve efficiency, accuracy, and system reliability. Troubleshoot system malfunctions, identifying and implementing corrective actions to minimize downtime. Manage system backups, maintain version control, and implement safety interlocks to safeguard against system failures. Create comprehensive documentation, including wiring diagrams, ladder logic, and I/O configurations, to support ongoing system management and troubleshooting in accordance with global safety standards in electronics system design. Maintains product and company reputation by complying with regulations. Use vehicle interface tools such as Vector CANalyzer, CANfox, etc. Contributes to team effort by accomplishing related results as needed. Any other duties as required by the Line Manager to suit business needs. Adherence to our ISO 9001 Quality management system. Adherence to company health and safety procedures. Position: PLC Software Engineer Reports to: Head of Engineering Department: Engineering Location: Main Site Hours: 41.5 Qualifications Degree qualified in electronic engineering, software engineering or related discipline - or equivalent experience. A minimum of 5 years' experience within Tier 1 or OEM sectors (on highway or off highway) within system engineering or software development. Ability to design and implement complex control architectures involving multiple PLCs, sensors, and actuators. Knowledge of industry standards, such as IEC 61131-3, for PLC programming. Experience in software programming with CODESYS. Experience with real-time system debugging, control loop tuning, and signal processing. Ability to adhere to company processes relating to internal and external procedures and sign-off requirements. Strong desire to learn from working on differing system architectures and coding techniques. Excellent communication skills (written and verbal) and interpersonal skills. Ability to work well independently and in a team. In return we offer Health Cash Plan Pension Life Assurance Discounted High Street, Gym Membership and Insurance Long Service Awards Social Events Cycle to Work Scheme Technology Scheme On-site Parking Early finish on Fridays!
07/05/2026
Full time
Full job description We're looking for a proactive and detail-oriented PLC Software Engineer to join our engineering team. In this role, you'll design and implement control software for bespoke industrial systems, driving performance, reliability, and innovation across our automation platforms. Reporting to the Electrical Engineering Manager, you'll collaborate with multidisciplinary teams to integrate PLCs into complex control architectures, including Telematics and HMI interfaces. You'll take ownership of system programming, testing, and optimization-ensuring our Ground Support Equipment (GSE) meets the highest standards of safety and efficiency. This is a fantastic opportunity to apply your technical expertise, contribute to high-impact engineering projects, and help deliver the next generation of smart, high-performance industrial solutions. Main Duties and Responsibilities Design, program, configure and implement software in PLC systems to automate industrial systems to meet operational needs. Debug, test, and validate control logic to ensure performance standards are achieved. Collaborate with electrical and mechanical engineers to integrate PLCs into broader control system architecture, including Telematics and HMI interfaces. Analyse and optimize existing control logic to improve efficiency, accuracy, and system reliability. Troubleshoot system malfunctions, identifying and implementing corrective actions to minimize downtime. Manage system backups, maintain version control, and implement safety interlocks to safeguard against system failures. Create comprehensive documentation, including wiring diagrams, ladder logic, and I/O configurations, to support ongoing system management and troubleshooting in accordance with global safety standards in electronics system design. Maintains product and company reputation by complying with regulations. Use vehicle interface tools such as Vector CANalyzer, CANfox, etc. Contributes to team effort by accomplishing related results as needed. Any other duties as required by the Line Manager to suit business needs. Adherence to our ISO 9001 Quality management system. Adherence to company health and safety procedures. Position: PLC Software Engineer Reports to: Head of Engineering Department: Engineering Location: Main Site Hours: 41.5 Qualifications Degree qualified in electronic engineering, software engineering or related discipline - or equivalent experience. A minimum of 5 years' experience within Tier 1 or OEM sectors (on highway or off highway) within system engineering or software development. Ability to design and implement complex control architectures involving multiple PLCs, sensors, and actuators. Knowledge of industry standards, such as IEC 61131-3, for PLC programming. Experience in software programming with CODESYS. Experience with real-time system debugging, control loop tuning, and signal processing. Ability to adhere to company processes relating to internal and external procedures and sign-off requirements. Strong desire to learn from working on differing system architectures and coding techniques. Excellent communication skills (written and verbal) and interpersonal skills. Ability to work well independently and in a team. In return we offer Health Cash Plan Pension Life Assurance Discounted High Street, Gym Membership and Insurance Long Service Awards Social Events Cycle to Work Scheme Technology Scheme On-site Parking Early finish on Fridays!
Split Shift Electrical Day Engineer Location: Central London Salary: £50,000 - £52,000 per annum + significant overtime Shift Pattern: Rotating split shifts - Monday to Friday Week 1: 07:00 - 16:00 Week 2: 14:30 - 23:30 (Repeat rotation / Potential to keep 1 rota each with shift partner) The Opportunity We are recruiting for a high-calibre Electrical Bias Day Engineer to work for a prestigious Tech, Media & Production firm in Central London, incorporating both cutting edge production environments and high end tenanted office space. This is a highly client facing role within a fast paced, premium setting, ideal for an engineer who is confident engaging with senior stakeholders, production teams, and corporate occupiers alike. In addition to a strong base salary, the role offers plenty ofclient side overtime, making this a highly attractive total package. Key Responsibilities Deliver planned and reactive electrical maintenance across a complex, high profile site Act as a visible and professional engineering presence within client and tenant areas Support critical environments including broadcast, production, and studio related infrastructure Carry out fault finding, diagnostics, and rectification on electrical systems Operate and maintain: LV power distribution Lighting systems UPS and emergency lighting Building Management Systems Liaise directly with clients, production teams, and tenants to ensure minimal disruption Escort and oversee specialist subcontractors when required Ensure all works are carried out in line with H&S and site compliance procedures Accurately complete reports, permits, and compliance documentation Candidate Requirements Strong electrical bias with proven experience in commercial or critical environments Prior experience working within high end, client facing buildings is essential Exposure to tech, media, broadcast, production, or corporate HQ environments is highly desirable Confident, professional communicator with excellent customer service skills Comfortable working in live, occupied, and high profile spaces Ability to adapt to changing demands in a fast paced environment Qualifications (essential or highly desirable): City & Guilds / NVQ Level 3 Electrical Installations or equivalent 18th Edition Wiring Regulations Experience with permit to work systems IOSH or equivalent H&S awareness (Desirable) Level 2 Plumbing / Legionella Qualification (Desirable) What's On Offer £50,000 - £52,000 basic salary Substantial overtime opportunities (client side) Long term, stable position within a flagship Central London siteExposure to some of the UK's most innovative tech and media occupiers Professional, well supported engineering environment
06/05/2026
Full time
Split Shift Electrical Day Engineer Location: Central London Salary: £50,000 - £52,000 per annum + significant overtime Shift Pattern: Rotating split shifts - Monday to Friday Week 1: 07:00 - 16:00 Week 2: 14:30 - 23:30 (Repeat rotation / Potential to keep 1 rota each with shift partner) The Opportunity We are recruiting for a high-calibre Electrical Bias Day Engineer to work for a prestigious Tech, Media & Production firm in Central London, incorporating both cutting edge production environments and high end tenanted office space. This is a highly client facing role within a fast paced, premium setting, ideal for an engineer who is confident engaging with senior stakeholders, production teams, and corporate occupiers alike. In addition to a strong base salary, the role offers plenty ofclient side overtime, making this a highly attractive total package. Key Responsibilities Deliver planned and reactive electrical maintenance across a complex, high profile site Act as a visible and professional engineering presence within client and tenant areas Support critical environments including broadcast, production, and studio related infrastructure Carry out fault finding, diagnostics, and rectification on electrical systems Operate and maintain: LV power distribution Lighting systems UPS and emergency lighting Building Management Systems Liaise directly with clients, production teams, and tenants to ensure minimal disruption Escort and oversee specialist subcontractors when required Ensure all works are carried out in line with H&S and site compliance procedures Accurately complete reports, permits, and compliance documentation Candidate Requirements Strong electrical bias with proven experience in commercial or critical environments Prior experience working within high end, client facing buildings is essential Exposure to tech, media, broadcast, production, or corporate HQ environments is highly desirable Confident, professional communicator with excellent customer service skills Comfortable working in live, occupied, and high profile spaces Ability to adapt to changing demands in a fast paced environment Qualifications (essential or highly desirable): City & Guilds / NVQ Level 3 Electrical Installations or equivalent 18th Edition Wiring Regulations Experience with permit to work systems IOSH or equivalent H&S awareness (Desirable) Level 2 Plumbing / Legionella Qualification (Desirable) What's On Offer £50,000 - £52,000 basic salary Substantial overtime opportunities (client side) Long term, stable position within a flagship Central London siteExposure to some of the UK's most innovative tech and media occupiers Professional, well supported engineering environment
360 Recruitment are a specialist Technology recruiter, currently recruiting for and Cloud Product Manager to join one of the fastest-growing MSPs in the UK. Role: Cloud Product Manager Salary: £70,000 to £95,000 + Benefits Permanent Role: Full Time - Permanent Location: Remote work About the Role: The Cloud Product Manager is responsible for the complete product life cycle management - developing and managing products as per new product/service requirements and enhancing existing products and features. The Cloud Product Manager is also accountable for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies to improve product and service profitability, revenue, and market competitiveness. The Cloud Product Manager develops and delivers effective multi-product solutions to meet customer requirements. Drive P&L management through product strategy development and manage a portfolio of products across multiple business units and geographic regions. The Cloud Product Manager also works with the sales team on market strategy, pricing, and positioning of the product, whether it's goods, services, or both. The Cloud Product Manager engages with partners, technology providers and suppliers to develop new features, products and services. The Cloud Product Manager also assesses the product/service portfolio against the annual operating plan and discusses achievements with Sales. Main Responsibilities: Rationalise products and bring formality to product development Lead the development of business cases, assess impacts, create and implement delivery plans to launch product enhancements and new product initiatives Analyse information to initiate product improvements Lead product designs, developments and improvements across the organisation. Take product and business ownership of key developments, defining a clear business vision Work with the marketing teams to develop and launch customer-facing messaging Take product ownership of relevant product content in all channels Work with the legal team to develop relevant T&Cs Track profitability of product lines Advance portfolio management for products Conduct voice of the customer surveys AOP ownership Incentivise sales to drive specific product growth Attend seminars, conferences and partake in webinars Experience: Experienced in Public, Private and Hybrid clouds 5+ years' experience of Product Management in Cloud offerings Excellent knowledge of AWS, Microsoft Azure, Google Cloud and how they fit into a cloud portfolio Excellent knowledge of VMware and how it can be used in Private and Public cloud Understanding of infrastructure as code and how it relates to Cloud offerings Strong communications skills, including written, verbal and presentation Ability to communicate complex technical topics to non-technical stakeholders both internally and externally Financial analysis using models and forecasts Able to understand trade offs Empathic to different team's needs such as IT, Sales, Engineering and Finance and is able to mediate to successful outcomes If the role of Cloud Product Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
04/11/2021
Full time
360 Recruitment are a specialist Technology recruiter, currently recruiting for and Cloud Product Manager to join one of the fastest-growing MSPs in the UK. Role: Cloud Product Manager Salary: £70,000 to £95,000 + Benefits Permanent Role: Full Time - Permanent Location: Remote work About the Role: The Cloud Product Manager is responsible for the complete product life cycle management - developing and managing products as per new product/service requirements and enhancing existing products and features. The Cloud Product Manager is also accountable for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies to improve product and service profitability, revenue, and market competitiveness. The Cloud Product Manager develops and delivers effective multi-product solutions to meet customer requirements. Drive P&L management through product strategy development and manage a portfolio of products across multiple business units and geographic regions. The Cloud Product Manager also works with the sales team on market strategy, pricing, and positioning of the product, whether it's goods, services, or both. The Cloud Product Manager engages with partners, technology providers and suppliers to develop new features, products and services. The Cloud Product Manager also assesses the product/service portfolio against the annual operating plan and discusses achievements with Sales. Main Responsibilities: Rationalise products and bring formality to product development Lead the development of business cases, assess impacts, create and implement delivery plans to launch product enhancements and new product initiatives Analyse information to initiate product improvements Lead product designs, developments and improvements across the organisation. Take product and business ownership of key developments, defining a clear business vision Work with the marketing teams to develop and launch customer-facing messaging Take product ownership of relevant product content in all channels Work with the legal team to develop relevant T&Cs Track profitability of product lines Advance portfolio management for products Conduct voice of the customer surveys AOP ownership Incentivise sales to drive specific product growth Attend seminars, conferences and partake in webinars Experience: Experienced in Public, Private and Hybrid clouds 5+ years' experience of Product Management in Cloud offerings Excellent knowledge of AWS, Microsoft Azure, Google Cloud and how they fit into a cloud portfolio Excellent knowledge of VMware and how it can be used in Private and Public cloud Understanding of infrastructure as code and how it relates to Cloud offerings Strong communications skills, including written, verbal and presentation Ability to communicate complex technical topics to non-technical stakeholders both internally and externally Financial analysis using models and forecasts Able to understand trade offs Empathic to different team's needs such as IT, Sales, Engineering and Finance and is able to mediate to successful outcomes If the role of Cloud Product Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
360 Recruitment are a specialist Technology recruiter, currently recruiting for and Cloud Product Manager to join one of the fastest-growing MSPs in the UK. Role: Cloud Product Manager Salary: £70,000 to £95,000 + Benefits Permanent Role: Full Time - Permanent Location: Remote work About the Role: The Cloud Product Manager is responsible for the complete product life cycle management - developing and managing products as per new product/service requirements and enhancing existing products and features. The Cloud Product Manager is also accountable for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies to improve product and service profitability, revenue, and market competitiveness. The Cloud Product Manager develops and delivers effective multi-product solutions to meet customer requirements. Drive P&L management through product strategy development and manage a portfolio of products across multiple business units and geographic regions. The Cloud Product Manager also works with the sales team on market strategy, pricing, and positioning of the product, whether it's goods, services, or both. The Cloud Product Manager engages with partners, technology providers and suppliers to develop new features, products and services. The Cloud Product Manager also assesses the product/service portfolio against the annual operating plan and discusses achievements with Sales. Main Responsibilities: Rationalise products and bring formality to product development Lead the development of business cases, assess impacts, create and implement delivery plans to launch product enhancements and new product initiatives Analyse information to initiate product improvements Lead product designs, developments and improvements across the organisation. Take product and business ownership of key developments, defining a clear business vision Work with the marketing teams to develop and launch customer-facing messaging Take product ownership of relevant product content in all channels Work with the legal team to develop relevant T&Cs Track profitability of product lines Advance portfolio management for products Conduct voice of the customer surveys AOP ownership Incentivise sales to drive specific product growth Attend seminars, conferences and partake in webinars Experience: Experienced in Public, Private and Hybrid clouds 5+ years' experience of Product Management in Cloud offerings Excellent knowledge of AWS, Microsoft Azure, Google Cloud and how they fit into a cloud portfolio Excellent knowledge of VMware and how it can be used in Private and Public cloud Understanding of infrastructure as code and how it relates to Cloud offerings Strong communications skills, including written, verbal and presentation Ability to communicate complex technical topics to non-technical stakeholders both internally and externally Financial analysis using models and forecasts Able to understand trade offs Empathic to different team's needs such as IT, Sales, Engineering and Finance and is able to mediate to successful outcomes If the role of Cloud Product Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
04/11/2021
Full time
360 Recruitment are a specialist Technology recruiter, currently recruiting for and Cloud Product Manager to join one of the fastest-growing MSPs in the UK. Role: Cloud Product Manager Salary: £70,000 to £95,000 + Benefits Permanent Role: Full Time - Permanent Location: Remote work About the Role: The Cloud Product Manager is responsible for the complete product life cycle management - developing and managing products as per new product/service requirements and enhancing existing products and features. The Cloud Product Manager is also accountable for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies to improve product and service profitability, revenue, and market competitiveness. The Cloud Product Manager develops and delivers effective multi-product solutions to meet customer requirements. Drive P&L management through product strategy development and manage a portfolio of products across multiple business units and geographic regions. The Cloud Product Manager also works with the sales team on market strategy, pricing, and positioning of the product, whether it's goods, services, or both. The Cloud Product Manager engages with partners, technology providers and suppliers to develop new features, products and services. The Cloud Product Manager also assesses the product/service portfolio against the annual operating plan and discusses achievements with Sales. Main Responsibilities: Rationalise products and bring formality to product development Lead the development of business cases, assess impacts, create and implement delivery plans to launch product enhancements and new product initiatives Analyse information to initiate product improvements Lead product designs, developments and improvements across the organisation. Take product and business ownership of key developments, defining a clear business vision Work with the marketing teams to develop and launch customer-facing messaging Take product ownership of relevant product content in all channels Work with the legal team to develop relevant T&Cs Track profitability of product lines Advance portfolio management for products Conduct voice of the customer surveys AOP ownership Incentivise sales to drive specific product growth Attend seminars, conferences and partake in webinars Experience: Experienced in Public, Private and Hybrid clouds 5+ years' experience of Product Management in Cloud offerings Excellent knowledge of AWS, Microsoft Azure, Google Cloud and how they fit into a cloud portfolio Excellent knowledge of VMware and how it can be used in Private and Public cloud Understanding of infrastructure as code and how it relates to Cloud offerings Strong communications skills, including written, verbal and presentation Ability to communicate complex technical topics to non-technical stakeholders both internally and externally Financial analysis using models and forecasts Able to understand trade offs Empathic to different team's needs such as IT, Sales, Engineering and Finance and is able to mediate to successful outcomes If the role of Cloud Product Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
360 Recruitment are a specialist IT recruiter, currently recruiting for an IT Service Delivery Manager to join one of the fastest-growing MSPs Role: IT Service Delivery Manager Working from Home (WFH) Rate: £35,000 to £50,000 pa, pro rota. (If your salary requirement is higher than advertised, we are still keen to hear from you) + Month KPI Bonus £400 + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for a candidate who can start as soon as possible/ in line with your notice period. Location: Remote role (Home Based) Attend client meetings in Bristol Type: Permanent Full-time Shift Pattern: Due to the nature of the IT Industry, candidates must be able to work shift patterns as and when required to meet business needs. This will be discussed further at the interview stage. Normal day shift working hours are Monday - Friday, 8.30am - 5.30pm. The Role of IT Service Delivery Manager : Accountable for establishing and maintaining strategic and operational relationships with Key customers based upon service excellence and good customer service. Key responsibilities for the IT Service Delivery Manager: Service Management Continual Service Improvement Customer Management Customer Change Management Operational Management Proactive Management Skills required: Proven track record of the successful service management of a customer and strong knowledge across multiple technology platforms. Experience in managing relationships at an operational level with customers and of leading service improvement and change programs Able to set a clear direction for the Team Ability to identify with the customer at all levels Passion for the customer and for delivering service excellence. If the role of IT Service Delivery Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
04/11/2021
Full time
360 Recruitment are a specialist IT recruiter, currently recruiting for an IT Service Delivery Manager to join one of the fastest-growing MSPs Role: IT Service Delivery Manager Working from Home (WFH) Rate: £35,000 to £50,000 pa, pro rota. (If your salary requirement is higher than advertised, we are still keen to hear from you) + Month KPI Bonus £400 + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for a candidate who can start as soon as possible/ in line with your notice period. Location: Remote role (Home Based) Attend client meetings in Bristol Type: Permanent Full-time Shift Pattern: Due to the nature of the IT Industry, candidates must be able to work shift patterns as and when required to meet business needs. This will be discussed further at the interview stage. Normal day shift working hours are Monday - Friday, 8.30am - 5.30pm. The Role of IT Service Delivery Manager : Accountable for establishing and maintaining strategic and operational relationships with Key customers based upon service excellence and good customer service. Key responsibilities for the IT Service Delivery Manager: Service Management Continual Service Improvement Customer Management Customer Change Management Operational Management Proactive Management Skills required: Proven track record of the successful service management of a customer and strong knowledge across multiple technology platforms. Experience in managing relationships at an operational level with customers and of leading service improvement and change programs Able to set a clear direction for the Team Ability to identify with the customer at all levels Passion for the customer and for delivering service excellence. If the role of IT Service Delivery Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
04/11/2021
Full time
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
