IT Systems Support Analyst

We are urgently seeking an experienced and skilled IT Systems Support Analyst to support of the Systems Team across several application areas for one of our local government clients based in Slough.

The IT Systems Support Analyst will record all Systems Team support requests received by telephone or email formally in the appropriate Logging System. They will follow the correct call handling processes to provide an efficient end user service, including the appropriate use of wrap time, talk time, breaks, hot buttons and being available.

They will record, monitor, update and respond to system support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the Team / IT Department, as per process.

Ideal candidates will demonstrate the following:

• Minimum of two years experience in a support role
• Ability to proactively monitor requests and systems and act accordingly
• Demonstrates technical competence to support standard Council applications
• Developed communication care skills both verbally and written
• Demonstrates necessary skills to create and document new processes and guidance procedures
• Ability to record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per process.
• Preferably experience of supporting Local Government IT Systems

Please apply for further information

GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.