Onsite Support Engineer

The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises.

• A Technical Support Engineer provides 2nd line support to end-users and customers
• Troubleshooting and resolving front line issues and queries
• Logging incidents, service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary
• Ensuring timely resolution of requests in line with Service Level Agreements (SLA)
• Creating / updating training material, quick tip sheets and other documentation

• As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems
• Some knowledge of enterprise-level IT systems and services
• Experience in co-ordination of issue resolution to agreed service levels and targets
• The ability to self-organise and prioritise workload

• Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance - 3-4x times annual salary
• Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility - Committed to the development & growth of our people
• All our benefits are subject to location
  

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

Find out more at about-us