Software Implementation Technician

Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service.

As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met.

Who we are

Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth.

We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth.

Responsibilities

• To provide software implementation services to our customers.
• Troubleshoot technical/user issues.
• Help customers to understand and learn how their new software works.
• To ensure requests for assistance are dealt with promptly and profesionally.
• Work collaboratively across departments to deliver a consistently excellent service.
• Proactively provide information to users on the progress of outstanding implementation elements.

Skills

• Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential.
• Confident in a customer facing role.
• Strong organisational and interpersonal skills.
• Well organised with good prioritisation skills.
• Comfortable with multi-tasking and adapting to change.
• A team player with ability to work on own initiative and as part of the team.
• Excellent communication skills.
• Approachable with a willingness to help others.
• Ability to present information in a friendly yet professional manner.
• Ability to learn quickly and accurately.

What we can offer you

By working as part of the OrderWise team, all colleagues enjoy the following:

• A flexi-time setup allowing you to balance your work/personal commitments your way.
• Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day.
• Regular performance and salary reviews.
• Attendance bonus scheme.
• On-going staff training and improvement programmes.
• An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday.
• An extra day of annual leave for every year you work for the company.
• Easily accessible working location with parking.
• Smart/casual dress code.
• Access to our private company gym with a personal trainer.
• Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.