Technical Account Manager

Technical Account Manager

London / Milton Keynes

£35,000 - 42,000 per annum

Company Outline

Cobalt is delighted to be working closely with a global leader of bespoke high-performance software solutions. Our client employs over 6,000 specialists across 35+ offices throughout North America, Europe, Middle East & Australia, and servicing over 70 countries.

Since our client's formation, they have set a first-class standard for real estate software solutions with a combination of compassion and technical innovation. They understand the unique needs of the industry's various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.

The Role

• Prioritise queries and offer a best-in-class service to clients
• Identification of the cause of queries received
• Provide an in-depth and consultative management approach with regards to resolution plans for clients when receiving queries
• Understand the nature of non-support queries and escalate them to the relevant departments internally
• Supporting clients closely on the status of their queries
• Maintaining the support logs in accordance with company policy with all actions updated clearly and efficiently
• Escalating any issues identified during day-to-day activities to Management

Experience

• Knowledge of Financial Accounting reporting is a must-have
• Experience in the Real Estate market is desirable
• Ability to work in a pressurised environment
• Strong interpersonal skills and enjoy working within a client-facing role
• Exposure working / sound knowledge of property management systems

If the above sounds as if it could be of interest, you are a people person, communicate effectively, and enjoy working as part of a team, please submit your CV for review ASAP