Cobalt Recruitment

FM Helpdesk Coordinator Central London The Role: One of London's prestigious private estates, managing over 1 million sq ft of commercial and residential property in the heart of London is looking for a FM helpdesk coordinator. With nearly a century of history, the estate is renowned for creating vibrant, characterful spaces that blend heritage with modern design. Key Responsibilities To be responsible for the operation and administration of the FM Helpdesk, ensuring all external (tenant) and internal queries are acknowledged, assigned and resolved in a timely manner. To ensure that all PPM/Reactive and quoted works are scheduled and completed with all subsequent documentation provided. To co-ordinate and manage the FM helpdesk function across the portfolio. To respond and communicate in an effective and timely manner to all issues/queries or task raised by tenants, wider FM Team, contractors/suppliers, Asset Managers or senior management. Advise and guide the Maintenance and Facilities team on the raising and closing of reactive, PPM and scheduled job requests within the FM Helpdesk department. Responding appropriately to emergencies, or urgent issues, as they arise. Ability to assess risk and escalate if deemed necessary Assist the Facilities team in raising purchase orders and the subsequent processing of the associated invoices at Head Office. Assist the FM admin manager to collate information to produce quarterly reports across various lines. Ability to build strong working relationships across various internal and external teams and departments. Assist Facilities Portfolio Managers in delivering proactive and solution-focused approach for FM services to sites. Any other ad-hoc tasks assigned by the Facilities Admin Manager including assisting with delivery of departmental projects. Ensure Maintenance team and service providers follow Company Health & Safety standards and adhere to legislation, minimising risks to staff, contractors and our properties. Ensure supplier details for Facilities and Health and Safety are maintained effectively, including filing of all associated service provider and compliance documentation. Ensure all RAMS and Work permits have been submitted before works commence.

Head of Product & Technology Our client is one of the world's fastest-growing luxury real estate brands, redefining how Ultra High Net Worth Individuals buy, sell and invest in property through technology, innovation and exceptional client experience. Operating internationally across luxury residential markets, the business has built a market-leading reputation through its digital-first approach and is now entering an exciting new phase of growth. They are seeking an experienced Head of Product & Technology to lead technology strategy, product delivery and engineering across the business. Reporting directly to the CEO and COO, you'll play a pivotal role in shaping the future of the organisation by delivering a proprietary technology platform that will become the operating system of the business. This is a rare opportunity to join a founder-led company where technology sits at the heart of commercial growth and innovation. Role Overview Lead the Product & Technology function across multiple business-critical platforms, driving strategy, delivery and continuous innovation. Own the successful delivery of a new proprietary CRM platform, replacing legacy systems and establishing the core operating platform for the business. Define and execute the technology roadmap, balancing business priorities across product development, customer experience, automation and internal systems. Lead and develop cross-functional Product, Engineering and Design teams, including distributed international resources and external technology partners. Work closely with the CEO, COO and senior leadership team to translate commercial objectives into scalable technology solutions. Drive rapid product development through agile delivery, MVP thinking and continuous user feedback, enabling the business to innovate at pace. Evaluate current technology architecture, integrations and operating models, making strategic decisions around future platforms, build versus buy, and long-term scalability. Champion the practical adoption of Artificial Intelligence and Large Language Models (LLMs), identifying opportunities to improve products, business processes and operational efficiency. Establish strong governance around platform security, data protection, access management and technology risk across all business systems. Provide clear executive reporting, roadmap visibility and delivery updates to senior stakeholders while fostering a culture of accountability, collaboration and continuous improvement. Requirements Significant experience leading Product, Technology or Digital Transformation functions within a fast-paced commercial environment. Proven track record delivering complex CRM, SaaS or enterprise platform implementations from concept through to successful deployment. Experience leading cross-functional Product, Engineering and Design teams across multiple concurrent initiatives. Strong understanding of product strategy, roadmap ownership, agile delivery methodologies and prioritisation. Experience working closely with senior executives, founders or board-level stakeholders, providing strategic guidance and influencing technology direction. Demonstrable experience delivering business transformation, digital innovation and operational improvements through technology. Strong understanding of platform architecture, integrations, cloud technologies, data governance and security best practice. Practical experience applying Artificial Intelligence, automation or Large Language Models (LLMs) within products or business operations. Excellent commercial awareness with the ability to balance technology investment against business outcomes. Previous experience within Real Estate, Property Technology, Professional Services or another customer-centric technology environment would be highly advantageous.