1st Line Support - Basildon

1st Line Engineer - Basildon

Full time - Permanent - Hybrid working

£20,000 - £24,000 (Depending on experience)

I am recruiting for a growing and well-established client who are increasing headcount in their IT team. The company offer long-term progression opportunities within the business and a clear career pathway.

Duties will include:

• Managing the Ticketing system, which can be a high volume per day
• Processing 1st Line tickets and escalating 2nd Line tickets to the correct team member
• Working to set SLA's and timeframes
• Troubleshooting and resolving desktop and system issues
• Providing excellent customer service whilst assisting with user issues such as printers and password issues
• Setting up new user logins (using Active Directory) and creating Office 365 email accounts
• Providing remote end user Desktop support
• Maintaining the MS Server and ensuring Customer Documents are up to date

Experience required:

• Previous experience within a 1st Line Support or similar role - Minimum of one year required
• Knowledge of Office 365 and Active Directory
• Excellent communication skills and able to work to deadlines

Monday - Friday

40 hours per week between the hours of 8am - 6pm on a shift pattern
Clear career pathway progression subject to performance

£20,000 - £24,000

Hybrid working

Apply today!

*Shortlisting immediately*

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