IT Project Support Technician

Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract.

Can you demonstrate Knowledge and experience in the following areas:

Minimum 3 years' IT Desktop experience
Windows OS knowledge
iOS device knowledge and experience
Apple iPad configuration knowledge
Apple / MobileIron software experience
Microsoft SCCM experience
Microsoft Software experience
Hardware/software integration knowledge
Significant Apple device and IOS knowledge

The Role:

To contribute to the Trust's service to patients by:

Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care;

Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service.

To provide a second-line remedial or support service to all IT users within the Trust;

To ensure requests are answered promptly and efficiently;

To communicate with the user to understand or explain the nature of the problem and timescales;

To establish good relationships between IT and users of IT equipment throughout the Trust;

To provide ad-hoc end user coaching;

To maintain records of work carried out using software employed by the IT department.;

To support all other members of the IT Team;

The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required;

The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests;

To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include:

Installation and repairs of IT equipment and software.
Configure IT equipment onto the hospital network, troubleshoot minor network issues.
Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution.
Provide advice where possible to enable users to resolve their own problems.
Call on assistance from other members of the IT Operations teams or external suppliers as appropriate.
Assist in the training of new users and the set-up of data backup and security procedures.
Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust.
Maintain an inventory of all IT equipment from the point of receipt into the Trust.
Install required software packages, apps and virus checking software prior to installation of equipment and handover to users

This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour.

If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.