Brook Street

Brook Street is currently working with a well-established client in Belfast to recruit a Fire & Security Engineer to join their growing and supportive team. This is an excellent opportunity for an experienced engineer looking to work with a respected employer that offers great benefits, ongoing product training, and long-term career development . The Role As a Fire & Security Engineer, you will be responsible for the installation, servicing, and maintenance of a range of fire alarm and security systems , including both addressable and conventional systems. All work must be carried out in line with current regulatory standards, with the completion and sign-off of relevant certification. You'll work across a range of client sites delivering a high-quality, reliable service, while ensuring systems remain compliant and fully operational. Systems & Equipment You may work with a range of industry-leading equipment including: Apollo detection systems Fire alarm panels such as Advanced, Morley, C-Tec, Kentec, Ampac, and Gent Security systems including CCTV and Access Control What We're Looking For We're keen to speak with engineers who: Have at least 2 year's experience in a Fire & Security engineering role Have experience working with fire alarm systems Must hold BFPSA, FIA, or BS5839 training Must have knowledge of CCTV or access control systems Hold a full UK driving licence You will also participate in an on-call rota , so flexibility is required. What's on Offer Competitive salary (depending on experience) Company vehicle Fuel card Uniform provided Ongoing training and product development Long-term career opportunities Working Hours Monday - Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:00pm (Some flexibility required due to the nature of the role.) Interested? Apply today by sending your CV via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Business Development Manager Location: London, Type: Full-Time, Salary: £40,000 - £50,000 base salary + commission. The Company A quirky, long-established leader in custom apparel and garment decoration, known for producing standout merchandise for globally recognised names across music, live events, and entertainment. With strong foundations and ambitious growth plans, they're looking for a dynamic Business Development Manager to drive performance and take the business to the next level. What you'll be doing Own and deliver a high-impact sales strategy to exceed revenue targets Identify, win, and grow new business opportunities across key markets Build strong, long-term relationships with high-value clients Lead, inspire, and develop a successful sales team Advise clients on innovative garment decoration solutions (screen print, embroidery, DTG) Track performance, analyse results, and influence strategic decisions Negotiate and close profitable, high-value deals Act as a brand ambassador at industry events and client meetings What you'll need to succeed Proven success in a Business Development or senior sales role Experience in apparel, promotional products, or a related B2B environment Strong knowledge of garment printing/decoration techniques A commercially driven mindset with a passion for winning new business Natural leadership ability with a track record of building high-performing teams Confident communicator with excellent negotiation skills What's in it for you Starting salary of £40,000 - £50,000, plus commission Internal progression outlook to Sales Director level Discount on cost-price products Real ownership and influence over sales strategy Join a creative, growing business with an impressive client base Supportive team culture with genuine career progression

Brook Street is seeking a Junior Account Commercial Manager based in Ross-shire, Scotland. The successful candidate will support the National Account Manager in managing key national accounts and building client relationships. Essential qualifications include a Bachelor's degree in Business or similar, alongside 1-2 years in a commercial role. Strong Excel skills and the ability to engage multiple stakeholders are critical for success in this position. A full driving licence is required for customer visits.

Junior Account Commercial Manager (based in Ross shire) Full Time - Permanent Opportunity Key Responsibilities Support the National Account Manager in managing key national accounts Build and maintain strong relationships with clients and internal teams Oversee monthly UK Travel and overnight stays - Travel Expenses paid Assist in preparing account plans, sales reports, and forecasts Monitor sales performance, pricing, and promotional activity Analyse sales data and identify growth opportunities Attend customer meetings and take meeting notes/actions Resolve customer issues and ensure high levels of customer satisfaction Work closely with supply chain, marketing, and finance teams Track competitor activity and market trends Help prepare presentations for customer meetings and business reviews Skills and Requirements Bachelor's degree in Business, Marketing, Sales, or a related field 1-2 years of experience in sales, account management, or a commercial role Strong Excel and data analysis skills Good communication and relationship building skills Commercial awareness and interest in sales Organised with good time management Ability to work with multiple stakeholders Presentation skills Full driving licence (often required for customer visits) Key Competencies Relationship management Negotiation support Data analysis Commercial awareness Communication skills Organisation and planning Team collaboration Problem solving

Business Development Manager London Full-Time 40,000 - 50,000 base salary + commission The Company: A quirky, long-established leader in custom apparel and garment decoration, known for producing standout merchandise for globally recognised names across music, live events, and entertainment. With strong foundations and ambitious growth plans, they're looking for a dynamic Business Development Manager to drive performance and take the business to the next level. What you'll be doing: Own and deliver a high-impact sales strategy to exceed revenue targets Identify, win, and grow new business opportunities across key markets Build strong, long-term relationships with high-value clients Lead, inspire, and develop a successful sales team Advise clients on innovative garment decoration solutions (screen print, embroidery, DTG) Track performance, analyse results, and influence strategic decisions Negotiate and close profitable, high-value deals Act as a brand ambassador at industry events and client meetings What you'll need to succeed: Proven success in a Business Development or senior sales role Experience in apparel, promotional products, or a related B2B environment Strong knowledge of garment printing/decoration techniques A commercially driven mindset with a passion for winning new business Natural leadership ability with a track record of building high-performing teams Confident communicator with excellent negotiation skills Whats in it for you: Starting salary of 40,000 - 50,000, plus commission Internal progression outlook to Sales Director level Discount on cost-price products Real ownership and influence over sales strategy Join a creative, growing business with an impressive client base Supportive team culture with genuine career progression What to do now: Please apply with your most up to date CV, and I will get back to you as soon as I can. Thanks! . Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Overview Support Team Leader / Service Manager - Supported Living - Adults Learning Disabilities, Mental Health & Complex Needs 9 Bed Supported Living over two supports Leeds, United Kingdom (LS26 and LS15) Salary: £34,000 per annum Hours: 40 hours per week We are recruiting for an experienced Support Team Leader / Service Manager to oversee a 6 bed supported living service for adults with learning disabilities, mental health needs, and some physical disabilities. This is a fully staffed, well-established service, and we are seeking a true leader - not just a manager. The Role As Support Team Leader / Service Manager, you will play a pivotal role in the day-to-day leadership and development of the service. You will lead, support and inspire a team of support staff to deliver consistently high standards of person-centred care while ensuring full regulatory compliance. Key Responsibilities Lead, manage and motivate a team of support staff Provide effective supervision, guidance and support to ensure high-quality care delivery Oversee recruitment, induction, training and ongoing staff development Ensure compliance with CQC standards, policies and procedures Build positive, professional relationships with individuals we support, their families and external professionals Monitor and review care plans, risk assessments and support strategies Work collaboratively with internal teams and external stakeholders Manage budgets, resources and administrative responsibilities efficiently Essential Experience & Qualifications Proven leadership experience within a CQC-regulated setting Experience working with adults with learning disabilities and/or mental health needs A leadership-focused approach, with the ability to inspire and develop staff Level 5 Diploma in Health & Social Care (or working towards / willing to complete within an agreed timeframe) Strong knowledge of relevant legislation, safeguarding and best practice Full UK driving licence and access to own vehicle Benefits Ongoing training and professional development Clear progression opportunities within a growing organisation Pension scheme Employee Assistance Programme If you are a passionate, values-led leader who is committed to delivering outstanding outcomes for people with learning disabilities, we would love to hear from you.

A care management company is seeking an experienced Service Manager to oversee a 4-bed Supported Living service in York. The role involves leading a team dedicated to supporting adults with learning disabilities and complex needs while ensuring compliance with regulatory standards. Candidates should have prior experience in similar roles and a Level 5 Diploma in Leadership & Management in Health & Social Care. Salary is competitive at £35,000, and the position offers opportunities for career progression and ongoing training.

Service Manager Learning Disabilities, Mental Health and Complex Needs, 4 Bed Supported Living Location: York Salary: £35,000 - £35,000 We are currently recruiting for an experienced and passionate Service Manager to oversee a 4-bed Supported Living service in York. This Service Manager role is focused on supporting adults with learning disabilities, alongside individuals with mental health needs, complex needs, and some mobility challenges. The Role - Service Manager As a Service Manager in York, you will be responsible for leading and developing a team delivering specialist support to adults with learning disabilities. The Service Manager will ensure person centred support is consistently delivered, maintaining high standards of care, compliance, and positive outcomes. Key Responsibilities Lead and motivate a team as a Service Manager, ensuring excellent care delivery for adults with learning disabilities Supervise, mentor and develop staff to maintain a strong and supportive team culture Oversee recruitment, onboarding and training within the Service Manager role Ensure compliance with CQC regulations and supported living best practice Build strong professional relationships with individuals, families and external stakeholders across services in York Review and monitor care plans to ensure individuals with learning disabilities receive tailored support Manage staffing, resources and service budgets as part of the Service Manager responsibilities About You Previous experience as a Support Team Leader, Deputy Manager or Service Manager within a CQC regulated service Strong knowledge and experience supporting adults with learning disabilities Confident leading teams and driving service improvement within supported living services in York Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards - support provided) Strong understanding of safeguarding, compliance and CQC standards Full UK driving licence and access to a vehicle Benefits Competitive salary of £35,000 - £35,000 Excellent career progression opportunities into senior Service Manager roles Ongoing training and professional development Pension scheme Employee Assistance Programme

Brook Street Recruitment is partnering with a leading digital marketing business to recruit a number of ambitious, experienced Business Development Executives to join a high-performing Belfast team. If you're a proven sales performer who thrives on growing accounts, building relationships, and driving revenue, this is an opportunity to retain existing clients while unlocking significant earning potential with new businesses. Why This Role Stands Out Uncapped commission - realistic OTE 50k+ Proven, in-demand digital products that clients already value Clear progression path - the majority of leaders promoted internally Incentives that reward performance - including luxury trips The Role You'll manage and grow your own portfolio of customers, acting as a trusted business development/ sales advisor . Your focus will be on maximising busines, strengthening relationships, and increasing long-term account value. Responsibilities Managing and developing an existing customer base to exceed retention and revenue targets Making outboud dialls to prospective cients and malnage existing cients Identifying up sell and cross-sell opportunities across a full suite of digitaal solutions Delivering insightful account reviews , using performance data to drive client decisions Building strong, lasting relationships and becoming a go-to partner for your clients Creating and executing account growth plans to maximise spend and value Collaborating with internal teams to ensure seamless delivery and client satisfaction Keeping your pipeline and activity accurately updated in CRM systems Criteria A consistent track record of hitting or exceeding sales targets Experience in telesales, account management, or consultative sales Strong understanding of digital marketing / online advertising (or the ability to learn quickly) Excellent communication skills - able to simplify complex solutions into clear value A proactive, resilient, and results-driven mindset Strong relationship-building and stakeholder management skills What's in It for You Basic salary up to 29,000 (DOE) Uncapped commission - OTE 50k+ Gold Award Incentive - luxury 2-day trip to the Algarve Career development - structured progression and Aspire training programme Exclusive discounts across 900+ retailers Wellbeing support - gym discounts, eye care, mental health resources Enhanced pension & life insurance Employee Assistance Programme (24/7 support) A genuinely supportive, high-energy team environment Working Hours Monday-Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:00pm No weekends . Apply now or send your CV to Colleen Farquharson via the link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Helpdesk Support Consultant - Hybrid - £22,000PART TIME - 9am - 3pm (negotiable)Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office) We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving. Key Responsibilities: Respond to customer support queries via phone and helpdesk system Log and track issues accurately using internal tools Advise users on fault resolution and system functionality Maintain multiple software versions to meet client needs Collaborate with team members to ensure consistent service delivery Assist in compiling helpdesk reports and identifying system improvements Support internal staff and contribute to onboarding of new team members Participate in tender response processes when required Skills & Experience: Minimum 2 years' experience with HR/payroll systems or technical support Solid understanding of IT systems and Microsoft applications Strong time management and teamwork skills Basic PC proficiency (keyboard/mouse) Relevant industry experience preferred but not essential Benefits & Perks: Ongoing training and professional development Supportive and inclusive team culture Opportunities to contribute to system improvements and innovation Access to wellbeing and employee assistance programs Join a team where your technical expertise and customer focus will make a real impact. Call Emma or email Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

We are looking for a Business Development Executive to join our client in Nuneaton. 25,000 - 28,000 plus comission Our client is open to speaking to candidates with experience in - Sales admin Sales co-ordination Business Development Managers Lead generation Recruitment consultants They are interested in speaking with candidates that are looking to move into a BDE role or take on a new experience in sales. Key Responsibilities include: Pipeline Development: Identify and build new business opportunities Proactively follow up leads, enquiries, and lapsed clients to generate repeat business. Client Communication & Relationship Management: Act as a key point of contact for clients, handling calls, emails, and enquiries Maintain and develop long-term relationships with clients Schedule and attend client meetings and site visits to understand requirements Market Development & Outreach: Research and develop target lists of businesses Identify decision-makers and stakeholders Represent the client at industry exhibitions, trade shows, and networking events. Support the organisation and follow-up from such events to maximise opportunities. Skills & Experience Previous experience in a business development, account management, or client-facing sales role. Strong communication skills (phone, written, and in person). Confidence in engaging with clients at all levels, including site visits. Organised and proactive with the ability to manage multiple opportunities simultaneously. Experience within renewable energy or construction is desirable but not essential. Please email your CV if you are interested Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Business Development Manager Tunbridge Wells - hybrid Competitive base salary of 30k + uncapped commission Brook Street is one of the UK's leading recruitment agencies, and we're looking for a driven Business Development Manager to join our team. This role is all about growing our client base by selling our staffing solutions to businesses across the region. If you've got a telesales or business development background, enjoy being on the phone, and thrive on building relationships, this is your chance to open doors, win clients, and establish yourself as a key player within a rapidly growing business. About the role: Proactively generating new business through cold and warm calling, client visits, face-to-face meetings, and online presentations. Building strong relationships with prospective clients, understanding their hiring challenges, and positioning Brook Street as the solution. Acting as the "door opener" for the branch, securing opportunities for our consultants to provide tailored recruitment support. Managing your own pipeline of prospects (with support from David, who will also provide client lists). Representing Brook Street professionally across Kent, Sussex, Surrey, Essex, and Tunbridge Wells. Who we're looking for: A background in telesales, outbound sales or business development - confident on the phone and resilient in approach. Someone who thrives on targets, enjoys relationship-building, and isn't afraid to chase down new opportunities. A motivated individual eager to learn and develop into a future Sales Manager. We are proud to be Brook Street Committed to putting people into meaningful work, we are proud to be Brook Street. It's what sets us apart from our competitors. We put people at the heart of everything we do, and we truly love our brand and what we stand for. Why join us? At Brook Street, your career is more than just a job. It's a chance to thrive in a vibrant and inclusive community where your achievements are celebrated, your wellbeing is prioritised, and your potential is empowered. Develop your skills with our award-winning Learning and Development team and take control of your growth with our Brook Street Career Ladder. Be part of a diverse and supportive team and explore new opportunities across our family of brands. What you'll receive: Compensation : Competitive base salary with opportunities for incentive pay, including commission, bonuses, and rewards. Holidays: 24 days' annual leave (up to 27 days with service) plus your birthday off, with the option to purchase up to five additional days. Recognition and rewards: Shout outs, Branch of the Year competitions, high-performance incentives, employee appreciation and so much more. Pension: Competitive plan with contributions that grow with your length of service. Health & wellbeing support: Flexible benefits fund offering private medical insurance, dental, gym memberships, health screenings, and more. Work life balance: Generous family friendly policies, including an employee assistance programme. Additional Perks: Monthly early finish Fridays, discounted share purchase opportunities, annual volunteering programme and awards, gym membership discounts, and retail shopping discounts through Tastecard and ManpowerGroup Rewards. About us: Your local recruitment experts We are one of the UK's leading trusted recruitment agencies, specialising in business professionals and social care, and we make hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again. We are proud to have been voted one of the world's most ethical companies for 15 years. This reflects our commitment to integrity, transparency, and ethical business practices. We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working. Discover why we are so proud to be Brook Street. Apply now.

Our client is an innovative tech consultancy that helps its customers automate their day-to-day operations so that they can focus on innovating and providing the best possible service rather than handling large volumes of repetitive tasks. Working with a key Partner in designing innovative real-time communications solutions using their SMS, Voice and Whatsapp communication channels (and many more). We work incredibly closely with our customers, because this is the best way to guarantee success. Custom software is path-dependant. Customers almost never know exactly what they need before we start. Instead, we develop a deep understanding of their business problem and then shape the best solution along-side them. This means you will get a lot of exposure to our customers and will be able to iterate with them yourself. We are looking for a Node JS Backend Developer with " Two years' experience working with: o Node.js o React o Redux " Hunger to learn " Drive to take on as much responsibility as you can handle " Can do attitude " Desire to have an impact - on Company as well as their customers' organisations This is an exciting opportunity to work with the Tech Lead, growing your knowledge and experience, with 5 hours per week training on how they automate - o Our in-house tool o Partner's products & services o Automating conversations with Google Dialogflow o Big Data Analytics using BigQuery and Looker o Hosting modern tech stacks on GCP o Delivering Customer Success " The ability to work from anywhere " Zero face-time, 100% output driven performance management " The prospect of growing your own team as they scale

Fantastic opportunity for an IT Sales Consultant to join a growing organisation. You will be working for a great company who provide IT support to new and existing clients. You will be responsible for contributing to the sales growth of the business through new business development. The ideal candidate will be confident, previous experience in sales and must be willing to travel Responsibilities will include: Researching and identifying new business opportunities Regularly meeting with customers/clients Creating a sales pipeline and manage your own sales projections daily Proactively seeking new business by contacting potential clients Increasing sales within the business Demonstrating products to potential customers/clients Requirements: proven experience working to and achieving targets Full UK driving license with own vehicle Technical/IT knowledge Benefits: Laptop and company mobile Fully remote working Profit share of projected annual profit Salary: £30,000 - £33,000 Hours: Monday to Friday 9:00 - 17:00 If you are looking for a new role and fit the above criteria, apply now and we will be in touch shortly to discuss your application!

Our client is an innovative tech consultancy that helps its customers automate their day-to-day operations so that they can focus on innovating and providing the best possible service rather than handling large volumes of repetitive tasks. Working with a key Partner in designing innovative real-time communications solutions using their SMS, Voice and Whatsapp communication channels (and many more). We work incredibly closely with our customers, because this is the best way to guarantee success. Custom software is path-dependant. Customers almost never know exactly what they need before we start. Instead, we develop a deep understanding of their business problem and then shape the best solution along-side them. This means you will get a lot of exposure to our customers and will be able to iterate with them yourself. We are looking for a Full Stack JavaScript/Nodejs Backend Developer with " Two years' experience working with: o Node.js o React o Redux " Hunger to learn " Drive to take on as much responsibility as you can handle " Can do attitude " Desire to have an impact - on Company as well as their customers' organisations This is an exciting opportunity to work with the Tech Lead, growing your knowledge and experience, with 5 hours per week training on how they automate - o Our in-house tool o Partner's products & services o Automating conversations with Google Dialogflow o Big Data Analytics using BigQuery and Looker o Hosting modern tech stacks on GCP o Delivering Customer Success " The ability to work from anywhere " Zero face-time, 100% output driven performance management " The prospect of growing your own team as they scale

IT Communications Support Analyst Enderby, Leicester Full Time - 37 Hours £15.44ph We are currently recruiting for a punctual, hard working and flexible individual to join the Leicestershire Police in their IT Department. In this role you will be required to carry out the following duties:- Maintain asset management and configuration records in an accurate manner. Configure equipment and systems to ensure its performance is in line with operational and support requirements. Ensure that prescribed security methods and protocols are adhered to. Provide management and engineering reports covering the use and performance of equipment, systems and services. Reconciliation of invoices from suppliers. Document procedures and assistance to enable end-users to support and exploit equipment and systems with minimum technical knowledge. Provide a fault handling service and follow the appropriate fault handling procedure to ensure the availability of communication facilities to the Force. Ensure third party service and maintenance contracts are performed within the prescribed service level agreements. Perform first line support on equipment and systems to comply with Health and Safety and maintain satisfactory operation. If you are interested in this role and meet the criteria, please apply. The successful applicant will be required to go through the Police vetting process which could take 4-6 weeks.

An exciting opportunity has arisen with one of our longstanding clients within the IT team for an IT Support Specialist. This is temporary full time Monday to Friday, 38 hours per week for 6 months with the view to make the right candidate permanent. Reporting to the IT Support Lead UK, the IT Support Specialist will as part of an existing team be responsible for providing support for end users in all aspects of IT, from infrastructure to business applications, for the facilities in the UK as well as across the EMEA region. Your key responsibilities will be: Supporting end user Windows and MS Application support Providing local IT Support at UK Locations(Oxford, Newport, Manchester). PC/Laptop/Mobile installation and configuration User Account Management and Networking Ensuring calls/tickets are managed in accordance with procedures and SLA Skills and experience necessary: Windows operating systems and Active Directory experience essential 1-2 years IT Experience advantageous ,First Line Support Experience handling issues via Phone Call, In Person, Ticket System Emails The successful candidate: Must be a team player Ability to work under pressure Strong organisational skills Flexibility essential Excellent analytical and troubleshooting skills Ability to Drive (100 Miles Max) to visit other key sites in the UK Ability to work dealing with issues fast, someone able to hit the ground running after training. If this is the job for you apply today!

HM Land Registry Location: Nottingham Job Title - Administrator Start date - asap Temp hourly rate - £11.72 per hour Duration -3 months Role Type: Full Time working 37.5 hours per week Monday to Friday Role Overview: Brook Street are very pleased to be recruiting for HM Land Registry within Nottingham City Centre. The role is for an Associate Local Systems Administrator, working full-time, Monday to Friday, 37.5hrs. The role requires the successful candidates to carry out, but not limited to, the following: " Support the Local Office LSA with the provision of a high quality, customer-focused IT Support to both office-based and remote-working staff. " Assist the Local Office LSA with Incident, Request and Asset Management, IT Equipment moves and other extraneous duties. " Provide additional support for ad-hoc tasks and projects. " Provide cover for the LSA during periods of absence and/or unavailability Main duties " Assist the Local Office LSA with Incident and Request Management duties. " Assist with the scanning of physical IT assets and maintenance of asset management database. " Provide support for the relocation of IT equipment in accordance with local office requirements. " Dealing with deliveries and enabling the safe handling and storage of IT equipment. " Preparing and packaging of IT equipment for delivery to remote users via existing logistics contracts or Local Office home delivery arrangements. " Assist with the maintenance of local documentation. " Liaise with 3rd party suppliers where appropriate. ? Adhere to IT Service Management guidelines. " Participate in and provide support to local IT projects. " Develop a high-level awareness of local technical infrastructure and key hardware/software components. " Develop own knowledge of IT support requirements for a local office. " Build a knowledge of technical support teams and DDaT structure No previous experience or qualifications are required and a basic understanding of IT is desirable. You must have: " A positive and can-do approach to the possibility of change " Effective communication skills " Strong Customer Service Skills " Good organisational skills " Approachability and confidence when dealing with staff and managers at all grades " The ability to set-up and configure desktop and portable IT equipment (training will be provided) " The ability to follow written technical instructions for a variety of tasks. The role is for 3 months - possibly extending, Monday to Friday, 8.30am to 5pm, 37.5hrs per week at £11.72/hr. If this sounds the ideal role for you and would like to apply, then please send your CV in word format to the PSR Team at Nottingham. You will be subject to a Standard DBS check and 3 years full referencing. You will also require photographic ID ie current passport. If using a current drivers licence photocard, you will need to provide your original long birth certificate and proof of NI.

My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.

Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract. Can you demonstrate Knowledge and experience in the following areas: Minimum 3 years' IT Desktop experience Windows OS knowledge iOS device knowledge and experience Apple iPad configuration knowledge Apple / MobileIron software experience Microsoft SCCM experience Microsoft Software experience Hardware/software integration knowledge Significant Apple device and IOS knowledge The Role: To contribute to the Trust's service to patients by: Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service. To provide a second-line remedial or support service to all IT users within the Trust; To ensure requests are answered promptly and efficiently; To communicate with the user to understand or explain the nature of the problem and timescales; To establish good relationships between IT and users of IT equipment throughout the Trust; To provide ad-hoc end user coaching; To maintain records of work carried out using software employed by the IT department.; To support all other members of the IT Team; The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required; The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests; To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include: Installation and repairs of IT equipment and software. Configure IT equipment onto the hospital network, troubleshoot minor network issues. Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution. Provide advice where possible to enable users to resolve their own problems. Call on assistance from other members of the IT Operations teams or external suppliers as appropriate. Assist in the training of new users and the set-up of data backup and security procedures. Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust. Maintain an inventory of all IT equipment from the point of receipt into the Trust. Install required software packages, apps and virus checking software prior to installation of equipment and handover to users This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour. If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.