1st/2nd Line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint)

1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension!

Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered)

Role

• To ensure effective 1st and 2nd Line Support
• To install and configure hardware and software components to ensure usability.
• To be the first point of escalation from the service desk
• To deploy new software applications and updates
• To train users as required on all hardware and software
• To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones
• To research problem resolution for software and hardware issues including working with third party support vendors
• To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software
• To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive.
• To monitor networking equipment and Servers
• To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation

Skills/experience

• A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial
• HNC Computing or equivalent would be beneficial
• 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's
• Experience or knowledge of operating within an IT ticketing environment would be beneficial
• Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential
• Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential.
• Must have a full UK driving licence
• Strong customer service ethics