Initialize IT
Salesforce Marketing Deployment Manager - 12 months - onsite - London - £455 The successful candidate will act as the primary SFMC delivery resource, responsible for scaling the engagement by building and optimising customer journeys, driving personalisation at scale, and providing a clear execution and strategy roadmap. This role operates at the intersection of campaign operations, marketing technology, and client advisory - requiring someone who can equally command a technical delivery conversation and a strategy session. Required Skills & Experience Core SFMC Expertise Minimum 4+ years of hands-on Salesforce Marketing Cloud implementation and campaign deployment experience. Proficiency in Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder. Strong AMPscript and/or SSJS Scripting capability for dynamic content and personalisation logic. Experience with SQL in SFMC for data segmentation, data extension population, and reporting queries. Familiarity with Einstein AI tools and Marketing Cloud Intelligence (Datorama) is advantageous. Campaign & Delivery Management Proven track record of managing full campaign life cycle - from brief through to live deployment and post-campaign analysis. Experience building and maintaining delivery roadmaps in agile/sprint-based delivery environments. Strong QA discipline & release sign-off processes. Familiarity with email deliverability principles: IP warming, sender reputation management, bounce and suppression handling. Communication & Stakeholder Management Exceptional verbal and written communication skills - able to operate confidently at C-suite/Director level. Demonstrated ability to translate complex technical concepts into clear business language for non-technical audiences. Experience presenting to and influencing senior client stakeholders in a consulting or agency environment. Ability to manage competing priorities across multiple stakeholder groups while maintaining delivery momentum. Desirable Qualifications & Certifications Salesforce Marketing Cloud Email Specialist certification (basic). Salesforce Marketing Cloud Consultant certification (preferred). Additional Salesforce certifications (eg Marketing Cloud Developer, Pardot) are advantageous. Familiarity with GDPR, PECR, and email compliance obligations in a regulated industry context. Success Profile The ideal candidate is a confident, commercially aware SFMC specialist who thrives in client-facing environments. They bring equal measures of technical credibility and strategic thinking - able to roll up their sleeves to build a journey in SFMC in the morning and present a roadmap recommendation to a client director in the afternoon. They are proactive communicators who don't wait to be asked - they surface risks early, bring solutions not just problems, and build genuine trust with client stakeholders. They see their role not just as a deployment resource, but as a strategic partner helping the client mature their use of SFMC over time. Key Responsibilities 1. Customer Journey Build & Expansion Design, build, and deploy multi-step customer journeys in SFMC Journey Builder. Translate client business requirements into scalable, reusable journeys that can be deployed across multiple customer segments. Configure and maintain journey entry sources including Data Extensions, Salesforce CRM entry events. Proactively identify opportunities to build net-new journeys that address gaps in the current customer life cycle coverage. 2. Personalisation & Dynamic Content Strategy Develop and implement advanced personalisation strategies using AMPscript, dynamic content rules, and preference-driven segmentation within SFMC. Leverage data from Salesforce CRM, external data extensions, and Marketing Cloud Connect to create hyper-relevant, 1:1 customer communication. Collaborate with the client's data and analytics teams to identify propensity signals that can power journey personalisation. Ensure personalisation strategies are aligned with compliance requirements (GDPR/PECR) and consent management frameworks. 3. Execution & Strategy Roadmap Work directly with client stakeholders to define execution roadmap for SFMC campaign delivery and capability development. Bridge the gap between strategic marketing ambitions and technical delivery realities - translating vision into actionable sprint-level deliverables. Present roadmap progress, risks, and recommendations to senior client stakeholders in regular governance forums and executive briefings. Proactively manage dependencies across campaign operations, data engineering, and CRM teams to ensure unblocked delivery. Champion SFMC platform best practices across email design, data management, journey architecture, deliverability, and compliance. Conduct regular health-checks of the SFMC instance and produce actionable recommendations covering data extension governance, contact model hygiene, and suppression management. Define and document campaign deployment standards, naming conventions, and QA checklists to be adopted across the engagement team. Guide the client on emerging SFMC features, upcoming platform roadmap changes, and their strategic relevance to the programme. Act as a centre-of-excellence resource - upskilling client-side marketing operations staff through knowledge transfer, documentation, and hands-on coaching. 5. Client Stakeholder Engagement Serve as the primary day-to-day point of contact for client marketing operations, digital, and technology stakeholders. Produce clear, concise status reports, delivery plans, and strategic briefing documents tailored to different audience levels. Build trusted, long-term relationships with client stakeholders - positioning Cognizant as a strategic partner, not just a delivery vendor. Manage and communicate scope, timelines, and change requests proactively to avoid delivery risk and stakeholder misalignment.
Salesforce Marketing Deployment Manager - 12 months - onsite - London - £455 The successful candidate will act as the primary SFMC delivery resource, responsible for scaling the engagement by building and optimising customer journeys, driving personalisation at scale, and providing a clear execution and strategy roadmap. This role operates at the intersection of campaign operations, marketing technology, and client advisory - requiring someone who can equally command a technical delivery conversation and a strategy session. Required Skills & Experience Core SFMC Expertise Minimum 4+ years of hands-on Salesforce Marketing Cloud implementation and campaign deployment experience. Proficiency in Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder. Strong AMPscript and/or SSJS Scripting capability for dynamic content and personalisation logic. Experience with SQL in SFMC for data segmentation, data extension population, and reporting queries. Familiarity with Einstein AI tools and Marketing Cloud Intelligence (Datorama) is advantageous. Campaign & Delivery Management Proven track record of managing full campaign life cycle - from brief through to live deployment and post-campaign analysis. Experience building and maintaining delivery roadmaps in agile/sprint-based delivery environments. Strong QA discipline & release sign-off processes. Familiarity with email deliverability principles: IP warming, sender reputation management, bounce and suppression handling. Communication & Stakeholder Management Exceptional verbal and written communication skills - able to operate confidently at C-suite/Director level. Demonstrated ability to translate complex technical concepts into clear business language for non-technical audiences. Experience presenting to and influencing senior client stakeholders in a consulting or agency environment. Ability to manage competing priorities across multiple stakeholder groups while maintaining delivery momentum. Desirable Qualifications & Certifications Salesforce Marketing Cloud Email Specialist certification (basic). Salesforce Marketing Cloud Consultant certification (preferred). Additional Salesforce certifications (eg Marketing Cloud Developer, Pardot) are advantageous. Familiarity with GDPR, PECR, and email compliance obligations in a regulated industry context. Success Profile The ideal candidate is a confident, commercially aware SFMC specialist who thrives in client-facing environments. They bring equal measures of technical credibility and strategic thinking - able to roll up their sleeves to build a journey in SFMC in the morning and present a roadmap recommendation to a client director in the afternoon. They are proactive communicators who don't wait to be asked - they surface risks early, bring solutions not just problems, and build genuine trust with client stakeholders. They see their role not just as a deployment resource, but as a strategic partner helping the client mature their use of SFMC over time. Key Responsibilities 1. Customer Journey Build & Expansion Design, build, and deploy multi-step customer journeys in SFMC Journey Builder. Translate client business requirements into scalable, reusable journeys that can be deployed across multiple customer segments. Configure and maintain journey entry sources including Data Extensions, Salesforce CRM entry events. Proactively identify opportunities to build net-new journeys that address gaps in the current customer life cycle coverage. 2. Personalisation & Dynamic Content Strategy Develop and implement advanced personalisation strategies using AMPscript, dynamic content rules, and preference-driven segmentation within SFMC. Leverage data from Salesforce CRM, external data extensions, and Marketing Cloud Connect to create hyper-relevant, 1:1 customer communication. Collaborate with the client's data and analytics teams to identify propensity signals that can power journey personalisation. Ensure personalisation strategies are aligned with compliance requirements (GDPR/PECR) and consent management frameworks. 3. Execution & Strategy Roadmap Work directly with client stakeholders to define execution roadmap for SFMC campaign delivery and capability development. Bridge the gap between strategic marketing ambitions and technical delivery realities - translating vision into actionable sprint-level deliverables. Present roadmap progress, risks, and recommendations to senior client stakeholders in regular governance forums and executive briefings. Proactively manage dependencies across campaign operations, data engineering, and CRM teams to ensure unblocked delivery. Champion SFMC platform best practices across email design, data management, journey architecture, deliverability, and compliance. Conduct regular health-checks of the SFMC instance and produce actionable recommendations covering data extension governance, contact model hygiene, and suppression management. Define and document campaign deployment standards, naming conventions, and QA checklists to be adopted across the engagement team. Guide the client on emerging SFMC features, upcoming platform roadmap changes, and their strategic relevance to the programme. Act as a centre-of-excellence resource - upskilling client-side marketing operations staff through knowledge transfer, documentation, and hands-on coaching. 5. Client Stakeholder Engagement Serve as the primary day-to-day point of contact for client marketing operations, digital, and technology stakeholders. Produce clear, concise status reports, delivery plans, and strategic briefing documents tailored to different audience levels. Build trusted, long-term relationships with client stakeholders - positioning Cognizant as a strategic partner, not just a delivery vendor. Manage and communicate scope, timelines, and change requests proactively to avoid delivery risk and stakeholder misalignment.
Initialize IT
Manchester, Lancashire
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
