Application Management Analyst
UK Defence Academy - Swindon
Fixed Term Contract - 12 Months (Maternity Cover)
Full time, 37 hours
£30,000- £33,000 Per Annum
Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.
The Application Management Analyst is responsible for the day to day support of all bespoke and specified COTS business applications used at the Defence Academy. A key part of the role is the full business improvement lifecycle for service enhancements to COTS applications, including requirements, design, build, test, and implementation (both technical and business aspects). Strategic COTS applications are Power BI, SharePoint 2016, TOPdesk and CAFM Explorer.
The Main duties of this role will involve but are not limited to:
- Second line support for business applications
- Service enhancements for COTS applications
- Data reports through transact SQL, SQL Reporting Services or Power BI
- System testing of bespoke application improvements
- Support of all business facing bespoke and COTS applications including SME knowledge of these applications, and underlying databases, to maximise the benefits to the Defence Academy.
- Respond to support calls, providing 2nd line support for the applications supported by this position, diagnosing problems and providing guidance to users on correct use of applications where necessary.
- Monitoring of the Development Team support call queue.
- Resolution of support calls, entering accurate details into the call management system, adhering to defined policies and procedures, and ensuring SLA's are met.
- Configuration and business implementation of COTS applications for initial rollout to the business.
- The full business improvement lifecycle for functionality enhancements to COTS applications, including requirements, design, build, test, implementation (both technical and business aspects), project management and governance.
- Data services including one off data extracts, creation of self-service reports, batch loading data, data value corrections and spreadsheet analysis and optimisation.
- Produce test plans and carry out testing of newly developed applications, updates and bug fixes, reviewing functionality against specifications.
- Support of the JSCSC wargames exercises.
- Writing user and technical documentation to support applications.
- Provide training and demonstrations on in-house developed applications to relevant users.
- Integrate fully and be a proactive member of the IT Team supporting other individuals to contribute to the overall success of the team.
- It is a condition of employment that all employees undertake any reasonable task, within any department or area, that they are directed to perform which is relevant to the company's task at the Defence Academy, and is within the competence and ability of the employee.
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