Customer Support Technician

A rare and exciting opportunity has arisen for 2 x 1st Line Customer Support Technicians on a permanent basis in Truro due to growth within the company

Are you ready for your next opportunity joining a friendly and forward thinking company that have remained operational by looking at new ways of working throughout the pandemic? If so please read on...

On a day to day basis you will be responsible for:

- Acting as first point of contact for all support issues arising from a varied mix of interesting clients

- Delivering a friendly and effective response to inbound support requests

- Prioritising the nature of requests and resolving by following process guides initially or assigning to the appropriate teams and specialists as appropriate

- Communicating with customers via phone and digital comms channels

- Keeping the Service Desk system is updated accurately on a real-time basis

- Tracking issue progress to resolution to ensuring that the customer and teams are informed of progress

- Generating scheduled and and reactive performance and progress reports

- Enabling in-house fulfilment of first-line support including out of hours on a rota basis

If you have an interest in IT and / or Software applications this would be desirable along with a grasp of IT Industry terminology

This is a full time permanent role, where flexibility to work shift patterns is essential.

Shifts are spread across the hours of 7am to 11pm 7 days a week on a rota basis - 37 hrs a week

In return the company are offering an annual salary from £20k to £22k per annum

To find out more about this exciting opportunity please contact Sally Appleby at the Berry Recruitment Truro, Cornwall Branch for more information

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.