2nd Line Service Desk Engineer - Welwyn Garden City

Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer to be based in Welwyn Garden City?

You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers.

Main Duties of the Role

• Provide telephone and remote support at desktop and server level.
• Visiting client sites to resolve problems and install new equipment.
• Managing support tickets through to completion.
• Manage server installations and migration.
• Record and maintain technical records and documentation.
• Proactively maintain client systems and responding to monitoring alerts.

Your Skills and Experience

• 2+ years IT Support Experience
• Full driving license and car essential
• Excellent written and verbal communication skills
• Solid experience with Microsoft Exchange, Office 365, Active Directory and Hyper-V
• Experience working with server-based antivirus & backup systems.
• Knowledge of TCP/IP, and configuring routers & firewalls.

Salary

• c. £23,000 per annum, depending on experience
• Hours: 9.00am to 5.30pm Monday to Friday