Xact Placements Limited

3rd Line Support Engineer Salary: £35,000 - £45,000 per annum Location: Oxford Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford. This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment. The Role Support and maintain the systems Act as the go-to escalation point for 1st and 2nd line colleagues Own complex and priority tickets end to end Get to the root cause of issues rather than just patching symptoms Maintain high first-time fix rates Carry out ongoing infrastructure maintenance and patching Handle the technical delivery of changes such as migrations, upgrades, and new implementations Coordinate with client and internal stakeholders so changes land smoothly with minimal downtime Visit client sites as needed Communicate with clients effectively by phone and email Log and update tickets accurately within SLAs Effectively maintain documentation Your Skills & Experience 5+ years' hands-on experience in IT support Previous experience working within an MSP highly advantageous Solid troubleshooting experience across the following: Enterprise firewall management Network infrastructure (switches, wireless access points) Business email platforms Cloud-based email filtering Identity management platforms Security monitoring (SIEM, MDR) Enterprise password management Hosted VoIP telephony Backup and disaster recovery management PSA and RMM tooling Experience of PowerShell and automation Microsoft/Azure certifications Confident supporting Mac and Linux alongside Windows Full UK driving licence and vehicle essential

Xact Placements Limited in Oxford is seeking a 3rd Line Support Engineer to join a client-facing MSP team. You will resolve complex IT issues, support client infrastructure, and contribute to changes within a structured MSP environment. You will act as the escalation point for 1st and 2nd line, own complex tickets end-to-end, diagnose root causes, maintain high first-time fix rates, and perform infrastructure maintenance, patching, migrations and new implementations while coordinating with

A leading educational support company in the UK is seeking a Network Manager to oversee the security and management of the school's ICT network. The ideal candidate will have 2-3 years of experience in a similar role, with strong problem-solving and communication skills. This full-time position offers a salary range of £40,000 to £44,000, along with benefits including an electric/hybrid car leasing scheme and pension plan.

Overview As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Responsibilities Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Qualifications / Ideal Candidate Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. Benefits The client is offering a salary of between £40,000 - £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

Xact Placements Limited is seeking a Tier 2 SOC Analyst in Reading to support various customers in a Managed Service Provider environment. You will engage in incident response, triaging alerts, mentoring junior analysts, and ensuring effective security measures through SIEM and EDR tools. A minimum of 3 years' experience in SOC or MSSP is required, along with essential skills in KQL, PowerShell, and threat analysis. Certifications like Security+, SC-200, and BTL1 are advantageous.

Business Development Manager - AI Solutions Love tech? Great with people? Ready to grow fast in AI? We're looking for an ambitious Business Development Manager to drive new revenue growth and build strategic client relationships within the AI solutions space. This is an opportunity to join a fast-moving business at the forefront of AI adoption, taking ownership of the sales process from opportunity creation through to deal close. This role suits someone who enjoys leading consultative conversations and converting opportunities into long-term customer partnerships. Duties Identify, engage and convert new customers across mid-market and enterprise accounts Own the sales process from prospecting and discovery through to proposal and close Lead consultative conversations to understand customer objectives and position AI-led solutions Build and manage a healthy pipeline and maintain accurate forecasting through CRM Develop account plans and target high-value opportunities Work closely with marketing to maximise campaign-generated demand and create outbound initiatives Deliver presentations, demos and commercial proposals to decision-makers and stakeholders Negotiate commercial agreements and close new business opportunities Represent the business at industry events and networking opportunities Requirements 3+ years' experience in Business Development, New Business Sales, Account Executive or SaaS sales roles Proven track record of achieving and exceeding revenue targets Experience managing a sales cycle beyond qualification and into closing business Strong commercial acumen and consultative selling capability Experience selling technology, SaaS, AI, software or digital solutions preferred Confident presenting to senior stakeholders and decision-makers Strong CRM discipline and pipeline management experience Highly motivated, resilient and commercially driven Salary and Benefits Basic salary Circa £50,000 - £60,000 + uncapped commission Clear growth path in a booming AI market Smart, supportive, fun and fast-moving team Hybrid working - minimum 1 day per week in our London (Covent Garden area) office.

An established industry player is looking for a skilled 2nd Line Support Engineer to join their dynamic team in Reading. In this exciting role, you will be responsible for providing technical support and troubleshooting for a variety of clients in a fast-paced managed service provider (MSP) environment. Your expertise will be crucial in resolving escalated IT issues, ensuring seamless system operations, and delivering exceptional customer service. This initial 8-week contract offers an opportunity to work closely with advanced technologies such as Microsoft, VMware, and Veeam, while contributing to IT projects and maintaining high service levels. If you thrive in a collaborative environment and are passionate about technology, this role is perfect for you.

Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active Directory, Office 365, and networking. Administer and maintain virtualized environments (VMware) and backup solutions (Veeam). Work closely with 1st and 3rd line teams to escalate and resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience with VMware (vSphere, ESXi) and Veeam backup solutions. Good understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls). Excellent troubleshooting, communication, and documentation skills.

Xact Placements Limited is looking for a dedicated 2nd / 3rd Line Support Engineer to join their growing team. This role combines hands-on technical support with teamwork and offers a unique opportunity for leadership while remaining close to the technology. Located in Richmond, you will provide essential support across Microsoft and cloud environments, ensuring excellent customer service and strong client relationships.

We're looking for a Tier 2 SOC Analyst to join a growing Managed Service Provider in Reading, supporting a portfolio of customers across multiple sectors. You'll act as an escalation point for Tier 1, owning investigations end-to-end - triaging SIEM and EDR alerts, leading incident response, hunting threats using MITRE ATT&CK, and tuning detections to cut noise. You'll also mentor junior analysts and help mature playbooks and runbooks. We're looking for 3+ years in a SOC or MSSP, hands on with SIEM, EDR, and Microsoft 365 / Entra ID security. KQL or PowerShell scripting, phishing and malware triage experience, and clear written communication are essential. Security+, SC-200, BTL1 or similar certs beneficial.

Overview As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Responsibilities Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Qualifications / Ideal Candidate Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. Benefits The client is offering a salary of between £40,000 - £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

A leading educational service provider in Wembley is seeking a Network Manager to oversee the management and security of the school's ICT network. The successful candidate will ensure effective communication between the service provider and the school, manage IT operations, and provide guidance to support staff. A minimum of 2-3 years' experience in a similar role is required. The position offers a salary between £40,000 - £44,000, as well as benefits such as a wellbeing hub and pension scheme.

Job Title: 2nd / 3rd Line Support EngineerLocation: Near Richmond, London (On-site)Salary: £38,000-£45,000 per annum Overview We're hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities Provide 2nd/3rd line support across Microsoft, cloud, and network environments Support and maintain Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day to day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong knowledge of Microsoft 365, Windows environments, and basic networking Exposure to firewalls (FortiGate desirable) and MDM solutions O365 conditional access and SharePoint setup PowerBI knowledge advantageous Good communication and organisational skills

Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.

Xact Placements Limited is seeking a Pre-Sales Solutions Architect to lead the design of secure, compliant solutions with regular travel across the UK. This remote position requires candidates to have a proven background in pre-sales or client-facing technical roles, as well as experience in private and public cloud infrastructures. The ideal candidate will also possess strong communication skills and an understanding of security and compliance frameworks. A competitive salary of £75,000 is offered depending on experience.

A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.

Pre-Sales Solutions Architect £75,000 Remote (UK Travel) Are you a technically strong Pre-Sales Solutions Architect looking to work on nationally significant programmes within a security-led MSP? We are working with a trusted MSP to recruit a Pre-Sales Solutions Architect on a permanent basis. The role is remote with regular UK travel for customer meetings. The position requires SC and NPPV3 security clearance - candidates without current clearance must be eligible and willing to undergo vetting. The Role Sitting at the bridge between Sales and Engineering, you will work with customers, the sales team, and technical teams to design and position secure, compliant solutions for clients operating in regulated sectors. You'll lead technical discovery, produce proposals and SoWs, and ensure a smooth handover into delivery. Key Responsibilities Partner with Sales to qualify opportunities and understand customer requirements Design end-to-end solutions across cloud, private cloud, networking, and infrastructure Lead technical workshops, presentations, and solution demonstrations Produce Statements of Work, proposals, and technical documentation Ensure solutions meet relevant regulatory and compliance standards Input into service design, pricing, and risk assessment Skills and Experience Proven background in a Pre-Sales, Solutions Architect or client-facing technical role Experience with private cloud infrastructure (Nutanix, VMware, Proxmox, OpenStack) Knowledge of public cloud platforms (AWS, Azure, GCP) Solid networking expertise - LAN/WAN, firewalls, VPNs, load balancing Understanding of security and compliance frameworks (ISO 27001, GDPR, NIST) Strong communication and stakeholder management skills with commercial awareness Cloud/architecture certifications are a bonus Salary: £75,000 depending on experience

Vulnerability Engineer High-Growth Cybersecurity Scale-Up Fully Remote (UK) Remote - UK Based £85,000 + benefits Permanent - Full time Want to spend your days hunting the vulnerabilities that actually matter - the RCEs, the auth bypasses, the bugs attackers will weaponise tomorrow? Join a research-driven, venture-backed cybersecurity scale-up trusted by Fortune 500 enterprises and critical infrastructure providers. Recognised by Gartner, $29M funded, and scaling fast worldwide. As a Vulnerability Engineer, you'll sit at the intersection of vulnerability research and software engineering - finding bugs, building tools, and pushing the limits of LLM-powered offensive security workflows. What you'll be doing: Hands on research across 0-days and n-days, with patch diffing on source available and binary only targets Building internal tooling for automated vulnerability discovery, exploit validation, and detection Implementing production grade, LLM powered research workflows Hunting the vulnerabilities that have real material impact - RCEs, auth bypasses, deserialisation bugs What they're looking for: 2+ years of hands on vulnerability research experience Familiarity with n day reproduction and patch diffing Exposure to both web and binary vulnerability classes Software engineering experience, ideally in Python Comfort with Burp Suite, Ghidra/IDA, debuggers, fuzzers Genuine interest in using LLMs to accelerate security workflows

Xact Placements Limited is seeking a Senior AI Strategy Consultant based in the UK to shape AI strategies for mid-market clients. This hybrid/remote role requires a strategist who can bridge the gap between business needs and AI deployment, leading client discussions and building trust with stakeholders. The ideal candidate will have experience in AI strategy formulation, commercial acumen, and excellent communication skills, contributing to the consultancy's growth trajectory while driving substantial client engagement.

We're looking for a Tier 2 SOC Analyst to join a growing Managed Service Provider in Reading, supporting a portfolio of customers across multiple sectors. You'll act as an escalation point for Tier 1, owning investigations end-to-end - triaging SIEM and EDR alerts, leading incident response, hunting threats using MITRE ATT&CK, and tuning detections to cut noise. You'll also mentor junior analysts and help mature playbooks and runbooks. We're looking for 3+ years in a SOC or MSSP, hands-on with SIEM, EDR, and Microsoft 365 / Entra ID security. KQL or PowerShell scripting, phishing and malware triage experience, and clear written communication are essential. Security+, SC-200, BTL1 or similar certs beneficial.