First Line Analyst

First Line Analyst role based in Manchester, £11.36 per hour PAYE, for a major transportation client.

Your new company
A leading Independent IT Infrastructure and Services Consultancy is looking for an experienced First Line Analyst for a contract position with a major transportation client in central Manchester to start ASAP, earning £11.36 per hour PAYE.

Your new role
You'll work in an IT Service Desk environment with First Line Analysts, earning £11.36 per hour, being point of contact and providing responsive technical support for IT related queries. Working to SLA's, you will thrive on resolving customers problems and meeting their expectations.

What you'll need to succeed
Previous experience in an IT Support role dealing with complex customer IT issues is essential. You will be highly organised and self-motivated, skilled in logical problem solving, with a great attention to detail. Through your excellent communication you will build customer confidence by giving complex technical instructions in a clear manner. Your proficiency in desktop software and awareness of service management disciplines will be desirable.

What you'll get in return
You will be working from home to start, for a reputable company based in city center from Monday-Friday, Due to demand you are required to be flexible, and able to cover the hours of 7:00 to 21:00 over a 35 hour working week, while earning a salary of £11.36 per hour.

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