Service Desk Analyst

Service Desk Analyst

We are on the lookout for a Service Desk Analyst to join a busy and friendly environment.

High level of customer Service is a MUST!

Day to day duties:

• The successful candidate will join the technical service desk and assist customers with all IT support related issues
• Provide first and second line fault finding services and IT resolutions
• Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
• Support the IT Team Leader to ensure high levels of customer service are always achieved
• Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
• Identify and escalate high priority/urgent issues to relevant personnel
• Responsible for incident and problem management
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

Location: West Yorkshire

Rate: £9 - £10 ph

Working pattern- Mon - Fri

Duration: 3 months initially (Permanent positions available)

Start: ASAP (August)