Windows Support Technician

Windows Support Technician 12 month Fixed-Term Contract

Our client is seeking an IT Support Technician to join the IT Services Team.

As part of the team, you will provide client end users with technical support and troubleshooting services across a wide range of computer hardware and software systems.

The successful candidate will be capable of taking ownership of individual requests, pursuing them to completion.

The client requires an excellent team player with a proactive attitude, who is enthusiastic and has an aptitude for learning.

The site is a networked environment comprised of over 700 computers, (predominantly Windows but with a significant number of Mac's).

System Engineers work closely with IT Support technicians, in an environment with over 150 physical and virtual Servers, (Windows, Linux and VMWare).

A purpose-built data centre is at the heart of the client's infrastructure, with a fully meshed network and over a petabyte of disk storage in a tiered system.

The client supports a hybrid Microsoft Office 365 environment, utilises an endpoint systems management application and continues to improve their processes with the use of PowerShell.

Main duties/key responsibilities:

• Provide frontline IT technical support, either remotely or at the physical location
• Take ownership of tasks generated through the helpdesk system, pursuing them to completion
• Install, diagnose, repair, maintain, and upgrade hardware and software systems
• Maintain optimal Workstation performance across site via proactive strategies
• Follow and contribute to standard processes and local team policies
• Undertake auditing of software and hardware
• Create new user accounts and archive old user accounts in accordance with local policy
• Specify, procure, configure and deploy new computers and devices
• Undertake general troubleshooting and investigative work
• Provide user training and support of basic computer and application use
• Contribute ideas for streamlining and improving team processes