3rd Line Service Desk Engineer

Transition Partners are delighted to partner with a well-established managed service provider who is on the lookout for a 3rd Line Service Desk Engineer to join their diverse and growing team.

Are you looking for an opportunity to join a well-respected managed service provider that is proud of its Yorkshire heritage and takes pride in rewarding its employees for their commitment and dedication?

Do you possess a can-do attitude and are comfortable working in a demanding environment?

Are you resilient, a problem solver and passionate about the evolving world of tech?

Responsibilities will include:

• Responsible for supporting the networks of existing clients
• Supporting their on-premises infrastructure
• Dealing with 3rd line escalations of more high level and critical support issues
• Provide technical support both onsite and remotely
• Handle issues escalated from the service desk
• Maintain long-lasting client relationships and manage expectations
• Manage and develop the desk system and KPI Reporting
• Manage and build Customer Backups and Frameworks/Monitoring
• Produce and maintain complete client documentation, ensuring all changes and amendments are accurately recorded

Skills needed:

• A proven track record of working in a busy technical environment
• IT networks; VLANS, Layer 2 & 3, Firewalls (Sonicwall, Draytek and UniFi)
• Physical and Virtual Servers; Hyper-V, VM Ware and SAN Infrastructure
• Cloud-based technologies such as M365 & Azure
• Intune, Azure AD & other Modern Workplace items

What they can offer:

• A diverse and fantastic culture
• Professional and personal development
• 25 days holiday
• A day off for your birthday
• Annual bonus
• Free parking
• Pension scheme
• Healthcare and wellbeing scheme

Expiry Date; 16/10/2021

Unfortunately, we may struggle to respond to every applicant. Transition Partners get a high response rate on their advertisements and will be in touch if they feel your candidature is suitable for the advertised vacancy.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held.