2nd Line Technical Support Engineer

  • Blue Logic Computers Systems Ltd
  • Thorner, Leeds, United Kingdom
  • Feb 20, 2017
Full time Information Technology Technical Support

Job Description

2nd Line Support Engineer - Leeds  - Upto £30,000
Fantastic benefits, career progression including external training and development.
This position is based on the outskirts of Leeds on the A64 near Tadcaster

 You will be involved in a variety of duties including;

  • Providing 2nd line technical support for hardware and software issues.
  • Ensure all calls are logged into the helpdesk system and progress notes are added to all calls.
  • Managing the timely resolution of open calls and call actions across all customers.
  • Proactively managing problem calls through to completion in a timely basis.
  • Proactively working to improve internal processes.
  • Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites.
  • Identification of potential opportunities to replace or implement new solutions or equipment at customer sites
  • Ensuring SLA’s are met.
  • Sharing your technical knowledge and assisting your colleagues with issue resolution.
  • Research and development for internal system improvements.
  • Liaising directly with the company directors about new technologies and market developments
  • Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers.
  • Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.


The Person


  • Minimum 5 years experience in a technical support environment
  • A committed team player.
  • Able to work to your own initiative.
  • Work within a young talented dynamic team.
  • A flexible work ethic, working with the business to find a suitable solution to our customer’s issues.
  • Willingness to work out of normal hours to minimise customer disruption.
  • Comfortable working with complex problems involving hardware and software.
  • Comfortable dealing with customers over the phone and face to face on site when required.


Technical Skills:

Excellent knowledge of the following:

  • Desktop PC’s and Operating systems (Windows XP / Windows 7)
  • Networking and firewalls
  • Server set up, configuration and support  - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified
  • Very strong all round technical competence
  • Anti-virus software management and rollout;
  • Back up technology.
  • Server Installation.
  • Terminal server.
  • IT Security.
  • Data replication technologies.


Technical Customer Service, Computer-Network Security, Network and Server Administration


Up to £30k (dependent on experience)