risual Limited

Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time. We never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. About the role We are looking for a Short Order Coordinator to join our Digital Services team. This role is critical to the smooth operation of our day-to-day service delivery - ensuring business-as-usual (BAU) requests are handled efficiently, accurately, and to a high standard across our Microsoft-focused digital service lines. Acting as the bridge between operations, delivery teams, and client-facing stakeholders, the Short Order Coordinator ensures requests are scheduled, and fulfilled in a timely and structured way. This is a fantastic opportunity for someone with strong organisational skills, attention to detail, and a passion for keeping things moving. You'll work in a fast-paced environment where your contribution directly impacts client satisfaction and internal delivery efficiency. In this role, you'll: Own the intake, validation, and coordination of short order/BAU digital service requests from internal teams and customers Work closely with Short Order developers, consultants, and Engagement Managers to assign resources and ensure requests are delivered in line with SLAs Maintain clear communication between stakeholders to keep requests on track and expectations aligned Track and manage the status of open short order items, providing updates, chasing blockers, and escalating where needed Ensure all requests are logged, prioritised, and categorised correctly in internal systems (e.g. service management or PSA tools) Proactively flag recurring patterns, process inefficiencies, or scope creep across requests Create and maintain internal documentation and process guides to support the smooth operation of short order workflows Collaborate with finance or commercials teams to ensure accurate scoping and quoting where required Support operational reporting and help identify opportunities to streamline BAU request handling Contribute to continuous improvement across delivery operations and the customer experience What will you bring? Experience in a coordination, delivery support, or service desk role within a technology or managed services environment Excellent organisational skills with the ability to manage multiple requests and priorities Strong communication and interpersonal skills - comfortable engaging with technical teams, project stakeholders, and customers Detail-oriented mindset with a proactive approach to tracking progress and resolving issues Understanding of service delivery processes, SLAs, and operational best practices Confidence in handling both internal and external communications, managing expectations and maintaining a positive tone A collaborative and adaptable approach - willing to work across teams and flex to support business needs Knowledge of Microsoft technologies (M365, D365, Azure) is beneficial but not essential What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

risual Limited is seeking a Network Support professional in the East Midlands to provide reactive support and maintain high-quality service through effective incident resolution. This role offers opportunities for training and development within a supportive team, emphasizing strong communication and technical skills in a hybrid working environment. Perks include private medical insurance, generous holiday allowance, and employee development programs.

Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role Provides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast paced, SLA driven environment, taking ownership of incidents from diagnosis through to resolution. Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high quality technical outcomes. Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication. Responsibilities Diagnose and resolve network incidents and service requests, ensuring timely restoration of service. Take ownership of incidents, maintaining clear updates, high quality communication, and accurate documentation. Manage tickets in line with SLA and operational standards, including prioritisation and progression. Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure. Follow defined processes for incident, change, and escalation management. Escalate issues appropriately with clear diagnostics, context, and impact. Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution. Behaviours Takes ownership and accountability for resolving incidents. Works in a structured, calm manner under pressure. Communicates clearly and professionally with customers and internal teams. Maintains attention to detail and commitment to quality. Demonstrates a strong willingness to learn and develop. Measures of Success Incidents resolved within agreed SLA targets. High quality ticket management and communication. Strong contribution to customer satisfaction during service interactions. Accurate and complete documentation.Continuous improvement in technical capability. Knowledge & Experience Experience in a network support or IT support role. Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals. Experience working in ticket driven, SLA focused environments. Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar. Strong troubleshooting and analytical skills. Good communication and teamwork capability. Additional Considerations Participation in an on call rota will be required to support out of hours incident resolution and service restoration. What will you bring? Experience in a network support or IT support role. Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals. Experience working in ticket driven, SLA focused environments. Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar. Strong troubleshooting and analytical skills. Good communication and teamwork capability. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

risual Limited is looking for a Senior Network Engineer to act as the senior technical authority within the reactive support function. You will lead the resolution of complex incidents, drive accountability for technical quality, and support engineers with guidance and troubleshooting best practices. The ideal candidate will have proven experience in network technologies, a strong ability to handle major incidents, and the skills to mentor and develop team members. The position offers hybrid working and a range of benefits including private medical insurance and a company pension scheme.

About the role Acts as the senior technical authority within the reactive support function, leading resolution of complex and high priority incidents. Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact. Provides technical leadership across the team, improving quality, consistency, and capability. Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards. Responsibilities Own and resolve complex and business critical incidents, acting as technical escalation point for engineers. Provide technical leadership during major incidents, supporting coordinated and effective recovery. Drive accountability for technical quality, ticket standards, and resolution approaches. Support engineers with troubleshooting, guidance, and best practice. Contribute to problem identification and root cause resolution, reducing repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. Behaviours Leads by example through strong technical ownership and professionalism. Provides calm, clear direction during complex or high pressure situations. Takes accountability for technical outcomes, not just tasks. Actively develops others through mentoring and support. Challenges constructively to improve standards and consistency. Measure of Success Effective resolution of complex incidents with clear technical leadership. Strong support to major incident handling and recovery. Reduction in repeat incidents through root cause identification. High standards of technical quality and documentation. Improved capability and confidence across the team. Knowledge & Experience Proven experience as a Senior Network Engineer or Support Engineer. Strong hands on experience across network technologies including routing, switching, firewalls, and WAN environments. Experience working in SLA driven, managed service environments. Ability to handle major incidents and complex technical challenges. Strong mentoring, communication, and leadership skills. Experience with change control, governance, and best practice processes. Additional Considerations Participation in an on call rota will be required, including support escalation and major incident response outside core hours when necessary. What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Node4 in East Midlands is seeking a Release Manager to establish a consistent release management framework across customer environments. The role involves coordinating complex deployments and ensuring visibility across support issues, BAU enhancements, and projects. The ideal candidate will have experience in release management within an IT services environment, strong organizational skills, and the ability to engage with stakeholders effectively. Node4 offers hybrid working, medical insurance, and a diverse work environment.

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As Release Manager, you will play a critical role in bringing structure, governance and visibility to change and release activity across our customer environments. Multiple teams regularly operate across the same customer accounts simultaneously - including Support, BAU Enhancements and Project Delivery. This creates a complex delivery landscape where overlapping deployments, conflicting changes and limited visibility can introduce operational risk. This role exists to solve that challenge. You will establish and own a consistent release management framework across the customer base, ensuring all release activity is properly coordinated, communicated and governed. You will maintain visibility across support issues, BAU enhancements and project deliveries to proactively identify customers entering periods of high change and take ownership of coordinating activity across all involved teams. Alongside the operational responsibilities, you will also lead and develop the Release Coordinator supporting the function, helping to mature release management processes and embed best practice across the wider business. Responsibilities Design, implement and continuously improve a structured release management process across the customer base Define release governance standards including release gates, approval workflows and deployment readiness criteria Coordinate and package releases across Jira, GitHub and internal systems, ensuring all tickets, code changes and documentation are fully traceable Ensure release activity is clearly communicated to all relevant stakeholders, including deployment schedules, impacted environments, dependencies and risks Provide post-release communication and confirmation following successful deployments Establish and maintain visibility of all customer change activity, including support tickets, BAU enhancements and project delivery workstreams Proactively identify customers at risk of release conflict, deployment overlap or environment instability Take ownership of release coordination for high-change customer environments, managing sequencing, deployment schedules and cross-team dependencies Act as the central point of authority for release activity across impacted customer accounts Ensure alignment between Support, BAU Enhancements and Project Delivery teams to minimise risk and improve deployment coordination Escalate risks, conflicts and prioritisation challenges where intervention is required Produce regular reporting and insight on release activity, scheduling, risk areas and overall change volumes Review release outcomes, identify recurring issues and feed improvements back into the release management process Line manage and support the development of the Release Coordinator, providing guidance, structure and day-to-day leadership What will you bring? Previous experience in Release Management, Change Management, Service Delivery or Delivery Coordination within an IT services or managed services environment Strong understanding of release governance, deployment coordination and operational change management processes Experience coordinating multiple workstreams, teams and customer accounts simultaneously within fast-paced environments Strong organisational and planning skills with a structured, process-driven approach Ability to confidently manage stakeholders and enforce release discipline where required Experience using tools such as Jira, GitHub and other ticketing or delivery management platforms Strong communication skills with the ability to clearly coordinate and communicate release activity across technical and non-technical teams Analytical mindset with the ability to identify risks, dependencies and operational conflicts proactively Experience producing reporting, release tracking and operational insight for leadership teams Previous experience managing, mentoring or supporting junior team members Collaborative approach with the ability to work effectively across support, delivery and project functions Experience working within ERP, business applications or Microsoft Dynamics environments would be advantageous What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY

Node4 is looking for a Data Analyst to support business reporting and insights across the organization. The role involves maintaining data accuracy, producing reports, and communicating insights effectively. Candidates should possess strong analytical abilities, excellent Excel skills, and the ability to work with CRM systems. Node4 offers a hybrid work model, medical insurance, generous holiday options, and a commitment to employee growth through training and development. Join a vibrant and diverse workforce in the UK and help drive data-driven decisions.