Become a change maker and join Node4.
Node4 has a committed, talented, and diverse workforce that is growing all the time. We never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
About the role
We are looking for a Short Order Coordinator to join our Digital Services team. This role is critical to the smooth operation of our day-to-day service delivery - ensuring business-as-usual (BAU) requests are handled efficiently, accurately, and to a high standard across our Microsoft-focused digital service lines.
Acting as the bridge between operations, delivery teams, and client-facing stakeholders, the Short Order Coordinator ensures requests are scheduled, and fulfilled in a timely and structured way.
This is a fantastic opportunity for someone with strong organisational skills, attention to detail, and a passion for keeping things moving. You'll work in a fast-paced environment where your contribution directly impacts client satisfaction and internal delivery efficiency.
In this role, you'll:
- Own the intake, validation, and coordination of short order/BAU digital service requests from internal teams and customers
- Work closely with Short Order developers, consultants, and Engagement Managers to assign resources and ensure requests are delivered in line with SLAs
- Maintain clear communication between stakeholders to keep requests on track and expectations aligned
- Track and manage the status of open short order items, providing updates, chasing blockers, and escalating where needed
- Ensure all requests are logged, prioritised, and categorised correctly in internal systems (e.g. service management or PSA tools)
- Proactively flag recurring patterns, process inefficiencies, or scope creep across requests
- Create and maintain internal documentation and process guides to support the smooth operation of short order workflows
- Collaborate with finance or commercials teams to ensure accurate scoping and quoting where required
- Support operational reporting and help identify opportunities to streamline BAU request handling
- Contribute to continuous improvement across delivery operations and the customer experience
What will you bring?
- Experience in a coordination, delivery support, or service desk role within a technology or managed services environment
- Excellent organisational skills with the ability to manage multiple requests and priorities
- Strong communication and interpersonal skills - comfortable engaging with technical teams, project stakeholders, and customers
- Detail-oriented mindset with a proactive approach to tracking progress and resolving issues
- Understanding of service delivery processes, SLAs, and operational best practices
- Confidence in handling both internal and external communications, managing expectations and maintaining a positive tone
- A collaborative and adaptable approach - willing to work across teams and flex to support business needs
- Knowledge of Microsoft technologies (M365, D365, Azure) is beneficial but not essential
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit