Workplace IT Technologies Limited

Provisioning Desk (Change User Request) Team Lead Position Overview IT Provisioning Service Desk Team Lead Location: Kings Lynn Salary: £40,000 to £50,000 (DOE) Hours: 9:00am to 5:30pm Monday to Friday (one hour for lunch) About Workplace IT Workplace IT is a Managed Service Provider (MSP) providing Co-Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK. What you'll do: Lead and support a growing team of Provisioning Desk Engineers Managing customer change user requests often scheduled in advance Keep tickets on track (reviewing, prioritising, coaching not firefighting) Act as an escalation point for clients, handling issues by phone followed by email and ticket Oversee quality, SLAs and documentation using ConnectWise Manage BAU team matters (1:1s, holidays, development) Ensure the team adhere to compliance including GDPR, DSPT, Cyber Essentials, ISO27001 Support the recruitment of new Provisioning desk engineers Report into Directors and form part of a new leadership team Only work tickets in exceptional peak periods Core Technology Environments: Microsoft 365 (OneDrive, SharePoint, Intune, Automate, MFA) Unifi WIFI and Networking Draytek Routing Dell Laptop / Desktops ConnectWise Manage, Automate, Boost, Bright gauge and Smile back Working with third parties including Wavenet, Redcentric, One Advanced, Civica etc Why this role Clear career progression into senior operational leadership Hybrid working with one anchor office day per week in King's Lynn Increasing responsibility and salary as you grow with the business Meaningful work in regulated, high impact environments Benefits 25 days annual leave, rising to 30 days after 12 months plus UK bank holidays Contributory pension scheme Private health, dental and eye care Hybrid working flexibility Paid on call allowance (to be introduced later in 2026) (low call volume) Home working IT equipment provided Interview Process 30-Minute Microsoft Teams Interview with the CTO 60-Minute in person interview at King's Lynn including scenario based questions 60-Minute Online Personality Profiling and DBS Checking. Note The successful candidate must be comfortable spending their first four weeks based full time in the King's Lynn office, to support induction, onboarding and a full understanding of the organisation and service model.

Location Kings Lynn Salary £40,000 to £50,000 (DOE) Hours: 9:00am to 5:30pm Monday to Friday (one hour for lunch) About Workplace IT Workplace IT is a Managed Service Provider (MSP) providing Co Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK. We're looking for a Service Desk Team Lead to lead and coach our Service Desk team. This is very much a team leadership role, not a ticket role. This role is Ideal for an experienced Service Desk Team Lead or senior engineer who has consistently demonstrated leadership capability, and is ready to move into a dedicated people leadership role. What you'll do Lead and support a growing team of Service Desk Engineers operating 7 x days per week Keep tickets on track (reviewing, prioritising, coaching not firefighting) Act as an escalation point for clients, handling issues by phone followed by email and ticket Oversee quality, SLAs and documentation using ConnectWise Manage BAU team matters (1:1s, holidays, development) Ensure the team adhere to compliance including GDRP, DSPT, Cyber Essentials, ISO27001 Support the recruitment of new service desk engineers Report into Directors and form part of a new leadership team Only work tickets in exceptional peak periods Core Technology Environments Microsoft 365 OneDrive SharePoint Intune Automate MFA Unifi WIFI and Networking Draytek Routing Dell Laptop / Desktops ConnectWise Manage, Automate, Boost, Bright gauge and Smile back Working with third parties including Wavenet, Redcentric, One Advanced, Civica etc Why this role Clear career progression into senior operational leadership Hybrid working with one anchor office day per week in King's Lynn Increasing responsibility and salary as you grow with the business Meaningful work in regulated, high impact environments Benefits 25 days annual leave, rising to 30 days after 12 months plus UK bank holidays Contributory pension scheme Private health, dental and eye care Hybrid working flexibility Paid on call allowance (to be introduced later in 2026) (low call volume) Home working IT equipment provided Interview Process 30 - Minute Microsoft Teams Interview with the CTO 60 - Minute in person interview at King's Lynn including scenario based questions 60 - Minute Online Personality Profiling and DBS Checking Note: The successful candidate must be comfortable spending their first four weeks based full time in the King's Lynn office, to support induction, onboarding and a full understanding of the organisation and service model.

Workplace IT Technologies Limited is seeking a Provisioning Desk Team Lead in King's Lynn to oversee a growing team of engineers and manage customer change user requests. The role is essential in ensuring compliance and quality service delivery in a regulated environment. Ideal candidates will have strong leadership skills, familiarity with Microsoft 365 and ConnectWise tools, and a desire for career progression. The position offers hybrid working with 25 days annual leave and a contributory pension scheme.