The Role To make an informal enquiry, please contact Jan Litton at Appointments are normally made within 4-8 weeks of the closing date. This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. The post holder will report to the IT Service Desk Team Leader and will be part of the IT Service Desk Team. What you'll do The IT Service Desk provides front line staffing during service hours and acts as the first point of contact for all users of ITServices - at the service desk, by phone, email, and online chat. It facilitates access to ITServices, e.g. IT accounts, Aber cards, computing network, printing, email services, web services. It provides an enquiry service and technical support for the University's IT services in person, by phone, email, and online chat. It troubleshoots any problems users experience with accessing or using ITServices and resolves them or refers them as appropriate. It acts as point of contact / supplier liaison for all the University's central printers (MFDs) and maintains the central printers in student spaces. It provides an equipment loan service in support of the academic aims of the University. It manages the allocation, return, reimaging and reallocation of centrally provided and departmental staff laptops. It arranges warranty repairs of AU owned computers and peripherals. It carries out minor repairs and upgrades of AU owned computers and peripherals. It identifies devices which do not meet the University's device management policy and notifies departments. It provides a binding service to AU Staff and Students. It provides a sales service for IT peripherals / consumables to AU Staff and Students. It provides advice and support in the use of ITServices and other AU services both in person and via ITS webpages and FAQs. It represents our users within ITS, e.g. presenting user feedback at meetings or user testing new services. The post will be based in the Hugh Owen Library. Training will be provided. Main Duties & Responsibilities Acting as referral point for other members of the team, making decisions on how to respond In depth investigation of referred problems and resolving or referring on as appropriate. Diagnosing and resolving computing queries. Carrying out repairs and upgrades of AU owned computers and peripherals Arranging warranty repairs of AU owned computers and peripherals Liaising with staff in other teams or departments to resolve issues. Contributing to the Team knowledge base, researching and documenting step by step guides for troubleshooting Providing training for other members of the team Supervising the work of new staff and student placements Monitoring service mailbox and call management system to ensure SLAs are met. Deputising for IT Service Desk Leaders, supervising staff, and the service, allocating duties and making decisions. Testing new or changed services and producing user documentation. Staffing the enquiry desk, telephone help line, mail enquiry / online chat service Setting up computing accounts for users including activation of email accounts, production of Aber Cards, password changing, creation, renewal, and management of shared mailboxes Supporting the Instant Chat service used across the University. Participating in ITS projects as required. Writing webpages advertising our services Writing FAQs giving advice and support in using our services Carrying out Emergency procedures when needed e.g., Acting as a Fire Marshall Regular and timely collection of required statistics All administrative duties associated with the IT Service Desk Carrying out risk assessments To undertake health and safety duties and responsibilities appropriate to the post. To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Providing a wide range of computer support enabling students, staff, and visitors to access and use AU networked computers, their laptops, computers and mobile devices on our network and University IT systems. Managing equipment for the loan service Maintaining and monitoring the cross-campus central print service The position is physically demanding therefore it is essential that the successful applicant has an appropriate level of health and fitness. Appointment to this position may be subject to a satisfactory fitness assessment. Who you are - Qualifications, Experience, Knowledge and Skills required Essential Educated to degree level or equivalent qualification in a relevant discipline or comparable relevant experience. Experience of and confidence with different makes and types of hardware Experience of and confidence in navigating and configuring different operating systems Experience of investigating, researching, and troubleshooting complex computing issues with different operating systems and software packages. Ability to learn new skills quickly and understand and explain complex information to a varied audience. Customer services experience, ideally in a support environment Ability to communicate effectively on the phone, in person, via email or online chat Oral (spoken) and Written Welsh Level A1 or evidence to demonstrate an on-going commitment to learn Welsh to this level. Desirable Full, valid UK driving licence. Oral (spoken) and Written Welsh Level B1 Microsoft or CompTIA certification. Knowledge of Aberystwyth University, its campuses, network and study environment Experience with a managed, centralised IT environment (Azure Intune/Windows domain) Ability to work independently and with minimum supervision. Ability to work under pressure and to respond to problems quickly and calmly. More information on Welsh Language Levels can be found at: We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy Hybrid Working 36.5-hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application. For more information, please visit:
18/07/2026
Full time
The Role To make an informal enquiry, please contact Jan Litton at Appointments are normally made within 4-8 weeks of the closing date. This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. The post holder will report to the IT Service Desk Team Leader and will be part of the IT Service Desk Team. What you'll do The IT Service Desk provides front line staffing during service hours and acts as the first point of contact for all users of ITServices - at the service desk, by phone, email, and online chat. It facilitates access to ITServices, e.g. IT accounts, Aber cards, computing network, printing, email services, web services. It provides an enquiry service and technical support for the University's IT services in person, by phone, email, and online chat. It troubleshoots any problems users experience with accessing or using ITServices and resolves them or refers them as appropriate. It acts as point of contact / supplier liaison for all the University's central printers (MFDs) and maintains the central printers in student spaces. It provides an equipment loan service in support of the academic aims of the University. It manages the allocation, return, reimaging and reallocation of centrally provided and departmental staff laptops. It arranges warranty repairs of AU owned computers and peripherals. It carries out minor repairs and upgrades of AU owned computers and peripherals. It identifies devices which do not meet the University's device management policy and notifies departments. It provides a binding service to AU Staff and Students. It provides a sales service for IT peripherals / consumables to AU Staff and Students. It provides advice and support in the use of ITServices and other AU services both in person and via ITS webpages and FAQs. It represents our users within ITS, e.g. presenting user feedback at meetings or user testing new services. The post will be based in the Hugh Owen Library. Training will be provided. Main Duties & Responsibilities Acting as referral point for other members of the team, making decisions on how to respond In depth investigation of referred problems and resolving or referring on as appropriate. Diagnosing and resolving computing queries. Carrying out repairs and upgrades of AU owned computers and peripherals Arranging warranty repairs of AU owned computers and peripherals Liaising with staff in other teams or departments to resolve issues. Contributing to the Team knowledge base, researching and documenting step by step guides for troubleshooting Providing training for other members of the team Supervising the work of new staff and student placements Monitoring service mailbox and call management system to ensure SLAs are met. Deputising for IT Service Desk Leaders, supervising staff, and the service, allocating duties and making decisions. Testing new or changed services and producing user documentation. Staffing the enquiry desk, telephone help line, mail enquiry / online chat service Setting up computing accounts for users including activation of email accounts, production of Aber Cards, password changing, creation, renewal, and management of shared mailboxes Supporting the Instant Chat service used across the University. Participating in ITS projects as required. Writing webpages advertising our services Writing FAQs giving advice and support in using our services Carrying out Emergency procedures when needed e.g., Acting as a Fire Marshall Regular and timely collection of required statistics All administrative duties associated with the IT Service Desk Carrying out risk assessments To undertake health and safety duties and responsibilities appropriate to the post. To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Providing a wide range of computer support enabling students, staff, and visitors to access and use AU networked computers, their laptops, computers and mobile devices on our network and University IT systems. Managing equipment for the loan service Maintaining and monitoring the cross-campus central print service The position is physically demanding therefore it is essential that the successful applicant has an appropriate level of health and fitness. Appointment to this position may be subject to a satisfactory fitness assessment. Who you are - Qualifications, Experience, Knowledge and Skills required Essential Educated to degree level or equivalent qualification in a relevant discipline or comparable relevant experience. Experience of and confidence with different makes and types of hardware Experience of and confidence in navigating and configuring different operating systems Experience of investigating, researching, and troubleshooting complex computing issues with different operating systems and software packages. Ability to learn new skills quickly and understand and explain complex information to a varied audience. Customer services experience, ideally in a support environment Ability to communicate effectively on the phone, in person, via email or online chat Oral (spoken) and Written Welsh Level A1 or evidence to demonstrate an on-going commitment to learn Welsh to this level. Desirable Full, valid UK driving licence. Oral (spoken) and Written Welsh Level B1 Microsoft or CompTIA certification. Knowledge of Aberystwyth University, its campuses, network and study environment Experience with a managed, centralised IT environment (Azure Intune/Windows domain) Ability to work independently and with minimum supervision. Ability to work under pressure and to respond to problems quickly and calmly. More information on Welsh Language Levels can be found at: We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy Hybrid Working 36.5-hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application. For more information, please visit:
Aberystwyth University is seeking a proactive IT Service Desk professional to support students, staff and visitors with access to AU IT services. You will handle inquiries via phone, email and chat, troubleshoot access issues, manage user accounts and printers, and keep documentation up to date. Training will be provided and the role is based in the Hugh Owen Library. The role requires strong customer service skills, ability to work with diverse users, and Welsh language capability at level A1
18/07/2026
Full time
Aberystwyth University is seeking a proactive IT Service Desk professional to support students, staff and visitors with access to AU IT services. You will handle inquiries via phone, email and chat, troubleshoot access issues, manage user accounts and printers, and keep documentation up to date. Training will be provided and the role is based in the Hugh Owen Library. The role requires strong customer service skills, ability to work with diverse users, and Welsh language capability at level A1
Aberystwyth University is seeking a highly motivated candidate to support the development and deployment of low-cost environmental sensors for water quality monitoring. You will calibrate, test, and optimise sensors, and contribute to farmer-facing interfaces and rapid dissemination of findings. The role involves collaboration on research projects, health and safety duties, and engagement with Welsh bilingual requirements, with flexible working arrangements where appropriate.
18/07/2026
Full time
Aberystwyth University is seeking a highly motivated candidate to support the development and deployment of low-cost environmental sensors for water quality monitoring. You will calibrate, test, and optimise sensors, and contribute to farmer-facing interfaces and rapid dissemination of findings. The role involves collaboration on research projects, health and safety duties, and engagement with Welsh bilingual requirements, with flexible working arrangements where appropriate.
The Role This role will be based in Information Technology Services (ITS) initially as part of the CRM project and provides an exciting opportunity to shape the future of this integral part of student recruitment, we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azure Data Factory, Integrations, API's, Oracle Technologies and SQL. The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate. The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University's systems, and third party provided software both hosted on premise and cloud based. In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university. You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners. To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development . This role can be fully remote based in the UK with occasional on-site visits where required. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials. CRM Development and Integration Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions. Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations. Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint. Work with and train other systems developers to agree data structures and user interfaces. Develop, test, document and support form integrations providing controlled data query and data input functionality. Knowledge of performing data integrations with Oracle technologies. Awareness of the bilingual nature for creating data input forms and reports. Develop additional web functionality using Oracle APEX. Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems. Develop data migration strategies and support the transition to new systems. Responsible for taking forward new initiatives and ensuring best practice. Staff Management Line management of the Project Support Officer and a System Analyst / Developer. And CRM related technical project staff. Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities. Coordinate delivery of own and reports' work with other teams across the University. To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members. Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment. Technology Leadership To keep up to date with developments around the University's core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems. To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business. To support and input into business cases for new digital initiatives for university committees and Executive team. Participate in the development and implementation of annual operational plans for the team. Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter. Assist in developing training materials and delivering user training to support these systems. Liaise with external suppliers such as Gecko Engage and external consultants. To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current. Project Delivery Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer. To ensure effective project management is in place for all their and their reports' initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University's requirements. To establish and ensure that all their IT application development projects are delivered to the required standards. To ensure that relevant documentation is produced as part of the project lifecycle and handover of systems to production. To maintain knowledge of, and implement, sector and industry project management best practice. Run procurements and tenders with suppliers. Including producing funding applications, tender or specification documents for suppliers which may be complex. Work collaboratively with external agencies and other HEIs. Service Provision To ensure that IT application services in their area of responsibility are operationally effective, meet KPIs and performance indicators as required by the University. This will include setting standards, monitoring services, and adapting them as required. To promote continuous improvement across all IT application services and the development process. To foster the highest standards of customer service. To maintain the highest standards of security and data protection, keeping up to date with all relevant legislation, regulation and best practice to ensure that applications and new IT developments are secure. To ensure that robust communication and engagement plans are in place for stakeholders and customers of IT applications. To ensure that services provided provide business continuity, are backed up, and can be recovered in the event of a disaster. This includes keeping relevant documentation up-to-date and testing disaster recovery strategies. To liaise closely with the IT Infrastructure team on the delivery of IT applications. To ensure applications are provided in a way that ensures the University meets its obligations under The Welsh Language (Wales) Measure 2011 and the University's Welsh Language Standards General Data Protection Regulation (GDPR) The University's Information Security Policy and related legislation The Competition and Markets Authority (CMA) Undertake other duties as assigned by your line manager, commensurate with the role's grade. Engage in university-level projects and initiatives as directed, and undertake any additional duties commensurate with the role, as assigned by the line manager. Demonstrate flexibility by supporting colleagues during periods of high demand, including attendance at key university events such as open days and graduation ceremonies which may include weekend work. Promote equality of opportunity, and to support and uphold the University's commitment to diversity and inclusion in all aspects of your work. To support the university strategy and underlining plans, engage in continuous personal and professional development in line with the demands of the role . click apply for full job details
18/07/2026
Full time
The Role This role will be based in Information Technology Services (ITS) initially as part of the CRM project and provides an exciting opportunity to shape the future of this integral part of student recruitment, we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azure Data Factory, Integrations, API's, Oracle Technologies and SQL. The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate. The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University's systems, and third party provided software both hosted on premise and cloud based. In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university. You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners. To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development . This role can be fully remote based in the UK with occasional on-site visits where required. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials. CRM Development and Integration Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions. Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations. Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint. Work with and train other systems developers to agree data structures and user interfaces. Develop, test, document and support form integrations providing controlled data query and data input functionality. Knowledge of performing data integrations with Oracle technologies. Awareness of the bilingual nature for creating data input forms and reports. Develop additional web functionality using Oracle APEX. Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems. Develop data migration strategies and support the transition to new systems. Responsible for taking forward new initiatives and ensuring best practice. Staff Management Line management of the Project Support Officer and a System Analyst / Developer. And CRM related technical project staff. Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities. Coordinate delivery of own and reports' work with other teams across the University. To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members. Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment. Technology Leadership To keep up to date with developments around the University's core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems. To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business. To support and input into business cases for new digital initiatives for university committees and Executive team. Participate in the development and implementation of annual operational plans for the team. Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter. Assist in developing training materials and delivering user training to support these systems. Liaise with external suppliers such as Gecko Engage and external consultants. To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current. Project Delivery Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer. To ensure effective project management is in place for all their and their reports' initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University's requirements. To establish and ensure that all their IT application development projects are delivered to the required standards. To ensure that relevant documentation is produced as part of the project lifecycle and handover of systems to production. To maintain knowledge of, and implement, sector and industry project management best practice. Run procurements and tenders with suppliers. Including producing funding applications, tender or specification documents for suppliers which may be complex. Work collaboratively with external agencies and other HEIs. Service Provision To ensure that IT application services in their area of responsibility are operationally effective, meet KPIs and performance indicators as required by the University. This will include setting standards, monitoring services, and adapting them as required. To promote continuous improvement across all IT application services and the development process. To foster the highest standards of customer service. To maintain the highest standards of security and data protection, keeping up to date with all relevant legislation, regulation and best practice to ensure that applications and new IT developments are secure. To ensure that robust communication and engagement plans are in place for stakeholders and customers of IT applications. To ensure that services provided provide business continuity, are backed up, and can be recovered in the event of a disaster. This includes keeping relevant documentation up-to-date and testing disaster recovery strategies. To liaise closely with the IT Infrastructure team on the delivery of IT applications. To ensure applications are provided in a way that ensures the University meets its obligations under The Welsh Language (Wales) Measure 2011 and the University's Welsh Language Standards General Data Protection Regulation (GDPR) The University's Information Security Policy and related legislation The Competition and Markets Authority (CMA) Undertake other duties as assigned by your line manager, commensurate with the role's grade. Engage in university-level projects and initiatives as directed, and undertake any additional duties commensurate with the role, as assigned by the line manager. Demonstrate flexibility by supporting colleagues during periods of high demand, including attendance at key university events such as open days and graduation ceremonies which may include weekend work. Promote equality of opportunity, and to support and uphold the University's commitment to diversity and inclusion in all aspects of your work. To support the university strategy and underlining plans, engage in continuous personal and professional development in line with the demands of the role . click apply for full job details
Aberystwyth University's AberOnline team seeks a Learning Designer to shape online programmes. You will design, develop, and enhance digital learning experiences, collaborating with academic staff and professional services to ensure quality and inclusivity. You will apply evidence-informed learning design, use Articulate Rise, and work within Canvas to deliver accessible, engaging online education at scale.
16/07/2026
Full time
Aberystwyth University's AberOnline team seeks a Learning Designer to shape online programmes. You will design, develop, and enhance digital learning experiences, collaborating with academic staff and professional services to ensure quality and inclusivity. You will apply evidence-informed learning design, use Articulate Rise, and work within Canvas to deliver accessible, engaging online education at scale.
The Learning Designer will play a key role in the design, development, and continuous enhancement of high-quality online programmes delivered through AberOnline, Aberystwyth University's online learning provision. As a key member of AberOnline, the role holder will work in close partnership with academic colleagues, professional services, and external specialists; the postholder will apply evidence-informed learning design principles to create engaging, inclusive, and academically rigorous digital learning experiences. The role will contribute directly to AberOnline's strategic aim to deliver high-quality online education aligned with the University's academic standards and values. You will understand the needs of online learners and the need for online learners to continue their learning and continuous professional development in an asynchronous, fully online environment. To make an informal enquiry, please contact Dr. Callum Smith, Head of Aber Online. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Learning Design & Curriculum Development Collaborate with University staff to design and redevelop online modules and programmes, ensuring constructive alignment between learning outcomes, learning activities, and assessment. Apply appropriate learning design frameworks and online pedagogical approaches, including active learning, assessment for learning, and student engagement at scale. Digital Content Development & Educational Technologies Design, build, and enhance digital learning content using appropriate authoring tools, including Articulate Rise, to support high-quality, structured online learning. Advise academic staff on effective use of Articulate Rise, including content structuring, narrative flow, interaction design, and learner engagement. Ensure that content produced using Articulate Rise is accessible, responsive, and aligned with Universal Design for Learning (UDL) principles. Work with the University's Virtual Learning Environment (VLE) Canvas, to integrate authored content effectively into module delivery. Digital Pedagogy & Innovation Provide expert advice on digital pedagogy and the effective use of learning technologies to enhance online learning and teaching. Evaluate emerging tools, approaches, and practices in online education, contributing to innovation within AberOnline where appropriate. Promote inclusive, student-centred approaches to learning design across all AberOnline provision. Quality Assurance & Enhancement Ensure that online modules and programmes meet Aberystwyth University's academic quality standards, internal policies, and relevant external benchmarks. Contribute learning-design expertise to module and programme approval, review, and revalidation processes. Use student feedback, evaluation data, and (where appropriate) learning analytics to inform continuous enhancement of online provision. Academic & Professional Support Work collaboratively with university colleagues, adopting a consultative and partnership-based approach to course development. Contribute to staff development activities, guidance materials, and resources related to online learning and teaching Collaboration & Project Working Work as part of the wider AberOnline team, including academic leads, project management, learning content specialists, and external partners. Contribute to project planning, development timelines, and delivery milestones for online programme development. Liaise effectively with central professional services (e.g. quality assurance, accessibility, IT, marketing, and student journey) to support a coherent learner experience. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A postgraduate qualification or equivalent professional experience in education, learning design, instructional design, or a related field. Demonstrable experience of designing online and/or blended learning in a higher education context. Experience working collaboratively with academic staff to support curriculum development and enhancement. Strong understanding of online pedagogy, learning design principles, and assessment design for higher education. Practical experience of using Articulate Rise (or comparable rapid authoring tools) to develop structured, accessible online learning content. Experience working with a Virtual Learning Environment (VLE) to support and deliver online modules. Knowledge of accessibility, inclusive learning, and Universal Design for Learning (UDL) in digital education. Excellent communication and interpersonal skills, with the ability to work effectively across academic and professional teams. Strong organisational skills, with the ability to manage multiple priorities and meet agreed deadlines. Commitment to own professional development. Oral (spoken) and Written Welsh Level A0 or an ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Experience supporting fully online degree programmes or large-scale online provision. Familiarity with UK higher education quality assurance processes. Experience using learning analytics or evaluation data to inform learning design decisions. Experience working with Articulate 360 in a collaborative development environment. Oral (spoken) and Written Welsh Level B1 More information on Welsh Language Levels can be found at: How to apply To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
16/07/2026
Full time
The Learning Designer will play a key role in the design, development, and continuous enhancement of high-quality online programmes delivered through AberOnline, Aberystwyth University's online learning provision. As a key member of AberOnline, the role holder will work in close partnership with academic colleagues, professional services, and external specialists; the postholder will apply evidence-informed learning design principles to create engaging, inclusive, and academically rigorous digital learning experiences. The role will contribute directly to AberOnline's strategic aim to deliver high-quality online education aligned with the University's academic standards and values. You will understand the needs of online learners and the need for online learners to continue their learning and continuous professional development in an asynchronous, fully online environment. To make an informal enquiry, please contact Dr. Callum Smith, Head of Aber Online. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Learning Design & Curriculum Development Collaborate with University staff to design and redevelop online modules and programmes, ensuring constructive alignment between learning outcomes, learning activities, and assessment. Apply appropriate learning design frameworks and online pedagogical approaches, including active learning, assessment for learning, and student engagement at scale. Digital Content Development & Educational Technologies Design, build, and enhance digital learning content using appropriate authoring tools, including Articulate Rise, to support high-quality, structured online learning. Advise academic staff on effective use of Articulate Rise, including content structuring, narrative flow, interaction design, and learner engagement. Ensure that content produced using Articulate Rise is accessible, responsive, and aligned with Universal Design for Learning (UDL) principles. Work with the University's Virtual Learning Environment (VLE) Canvas, to integrate authored content effectively into module delivery. Digital Pedagogy & Innovation Provide expert advice on digital pedagogy and the effective use of learning technologies to enhance online learning and teaching. Evaluate emerging tools, approaches, and practices in online education, contributing to innovation within AberOnline where appropriate. Promote inclusive, student-centred approaches to learning design across all AberOnline provision. Quality Assurance & Enhancement Ensure that online modules and programmes meet Aberystwyth University's academic quality standards, internal policies, and relevant external benchmarks. Contribute learning-design expertise to module and programme approval, review, and revalidation processes. Use student feedback, evaluation data, and (where appropriate) learning analytics to inform continuous enhancement of online provision. Academic & Professional Support Work collaboratively with university colleagues, adopting a consultative and partnership-based approach to course development. Contribute to staff development activities, guidance materials, and resources related to online learning and teaching Collaboration & Project Working Work as part of the wider AberOnline team, including academic leads, project management, learning content specialists, and external partners. Contribute to project planning, development timelines, and delivery milestones for online programme development. Liaise effectively with central professional services (e.g. quality assurance, accessibility, IT, marketing, and student journey) to support a coherent learner experience. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A postgraduate qualification or equivalent professional experience in education, learning design, instructional design, or a related field. Demonstrable experience of designing online and/or blended learning in a higher education context. Experience working collaboratively with academic staff to support curriculum development and enhancement. Strong understanding of online pedagogy, learning design principles, and assessment design for higher education. Practical experience of using Articulate Rise (or comparable rapid authoring tools) to develop structured, accessible online learning content. Experience working with a Virtual Learning Environment (VLE) to support and deliver online modules. Knowledge of accessibility, inclusive learning, and Universal Design for Learning (UDL) in digital education. Excellent communication and interpersonal skills, with the ability to work effectively across academic and professional teams. Strong organisational skills, with the ability to manage multiple priorities and meet agreed deadlines. Commitment to own professional development. Oral (spoken) and Written Welsh Level A0 or an ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Experience supporting fully online degree programmes or large-scale online provision. Familiarity with UK higher education quality assurance processes. Experience using learning analytics or evaluation data to inform learning design decisions. Experience working with Articulate 360 in a collaborative development environment. Oral (spoken) and Written Welsh Level B1 More information on Welsh Language Levels can be found at: How to apply To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
Aberystwyth University seeks a CRM Developer / Integration Specialist to lead Dynamics 365 and Power Platform initiatives. You will design, develop and support CRM integrations, oversee data migration, and mentor a small IT team across integration and development tasks. Strong knowledge of Oracle/SQL, APEX and Microsoft technologies is essential, with bilingual data handling and Welsh language readiness. This role supports flexible UK remote work with occasional on-site visits, and a DBS check
16/07/2026
Full time
Aberystwyth University seeks a CRM Developer / Integration Specialist to lead Dynamics 365 and Power Platform initiatives. You will design, develop and support CRM integrations, oversee data migration, and mentor a small IT team across integration and development tasks. Strong knowledge of Oracle/SQL, APEX and Microsoft technologies is essential, with bilingual data handling and Welsh language readiness. This role supports flexible UK remote work with occasional on-site visits, and a DBS check
