Carrington Blake Recruitment

Job description Performance & Insight Analyst (Modernisation Programme) London Borough of Redbridge (Hybrid) Contract: 3-6 months About the Role The London Borough of Redbridge is delivering an ambitious Modernisation Programme in the context of Exceptional Financial Support (EFS), designed to reshape services, reduce costs and improve outcomes for residents. We are seeking a highly capable Performance & Insight Analyst to provide embedded analytical expertise across the modernisation portfolio. This is a fast paced, programme facing role focused on transforming complex data into clear, decision ready insight to support senior leadership, programme boards and Cabinet level decision making. Operating at the heart of transformation activity, you will work across Modernisation, Finance, Digital and service areas to ensure a consistent and accurate understanding of performance, baselines and delivery progress. Key Responsibilities Performance & Programme Insight Develop and maintain performance frameworks aligned to programme priorities, milestones and outcomes Produce high-quality, concise outputs (dashboards, briefings, data packs) for senior stakeholders Analyse trends, variance and emerging risks across modernisation activity Translate complex datasets into actionable insight to support strategic decisions Benefits Realisation & Impact Define and track benefits profiles (savings, productivity, demand reduction, service improvement) Establish robust baselines and methodologies for ongoing performance tracking Conduct in flight and post implementation analysis to assess delivery impact and variance Data & Reporting Design and maintain dashboards (e.g. Power BI) providing a portfolio-level view of performance Improve the quality, consistency and accessibility of management information Ensure reporting is streamlined, proportionate and aligned across the organisation Collaboration & Agile Delivery Respond rapidly to urgent analytical requests linked to transformation and financial recovery Partner with stakeholders across Modernisation, Finance, Digital, PMO and service areas Act as a critical friend to programme leads, challenging assumptions and strengthening evidence Work flexibly across multiple workstreams in line with evolving priorities Governance & Quality Ensure outputs meet corporate standards for analytical quality, transparency and governance Clearly document methodologies, assumptions and limitations Support continuous improvement in performance reporting and insight capability About You Essential Local authority experience Experience in a performance, insight or analytical role within local government or a similarly complex organisation Strong analytical capability, working confidently with operational, financial and performance data Proven experience producing clear, decision ready outputs for senior audiences Advanced Excel skills and experience using Power BI (or similar tools) Ability to build credibility with senior stakeholders (Head of Service level and above) Strong understanding of local government pressures and the public sector operating environment Ability to work at pace, manage competing priorities and respond to changing demands Experience working cross functionally across services and corporate teams Desirable Experience supporting transformation or financial recovery programmes Experience working with incomplete or complex datasets and developing pragmatic solutions Knowledge of benefits realisation, demand modelling, or forecasting Technical expertise (e.g. SQL, DAX, Python/R) for data extraction, modelling or automation Why Join This is a unique opportunity to play a critical role in a high profile, council wide transformation programme, directly influencing decisions that drive financial sustainability and service improvement. You'll gain exposure to senior stakeholders, work across a diverse portfolio of services and contribute to meaningful public sector change.

Carrington Blake Recruitment is looking for a Performance & Insight Analyst for the London Borough of Redbridge. This role is embedded within a critical Modernisation Programme aimed at reshaping services while ensuring financial sustainability. The ideal candidate will have local authority experience, strong analytical capabilities, and advanced skills in Excel and Power BI. You will produce decision-ready insights to guide senior stakeholders and support vital public sector changes.

Carrington Blake Recruitment in Greater Manchester is looking for a Principal Engineer to lead the planning, design, and delivery of capital-funded highways and transport projects. This role involves managing multi-disciplinary teams and ensuring compliance with various standards and funding requirements. The ideal candidate will have a degree in Civil Engineering and extensive experience in infrastructure project delivery, strong leadership capabilities, and excellent stakeholder management skills. The position offers an opportunity to influence significant infrastructure projects within a dynamic environment.

Job Description Job Title: Senior Engineer - Traffic & Engineering Service Area: Environment & Regeneration Grade: P05 Reports to: Traffic and Engineering Managers Team: Traffic and Engineering Direct Reports: 1 (Engineer or Technician) Role Purpose The Senior Engineer will play a key role in the design, development, delivery, and management of highway and traffic engineering projects within the Traffic & Engineering team. The post holder will ensure the effective delivery of schemes that improve the safety, efficiency, and accessibility of the borough's transport network. The role combines technical engineering expertise with project management, stakeholder engagement, and responsibility for delivering high-quality public services in line with council priorities. Key Responsibilities Lead the end to end delivery of assigned traffic and highway engineering projects from concept to implementation and post project review Manage project programmes, budgets, risks, and resources Act as Project Manager on complex, multi disciplinary schemes including consultation, planning, and coordination Ensure works are delivered in accordance with council policies, procedures, and statutory requirements Engineering & Technical Duties Develop, design, and implement highway and traffic improvement schemes Provide technical advice on engineering and traffic matters across the service Use appropriate design tools and software (including AutoCAD) to support scheme development Ensure compliance with relevant legislation, including Highway Act 1980, CDM Regulations, and New Roads and Street Works Act Stakeholder Engagement & Consultation Undertake public consultation and engagement with residents, businesses, and community groups Liaise with external partners including Transport for London, emergency services, contractors, bus operators, and other authorities Respond to complex enquiries, complaints, and issues with political or public sensitivity Represent the team at meetings, committees, and public forums when required Contract & Financial Management Assist in the procurement and management of consultants and contractors Evaluate tenders and monitor contractor performance Manage project budgets and ensure effective financial control Contribute to the preparation of revenue and capital budget estimates Team Leadership & Supervision Supervise and support the development of one junior engineer or technician Provide technical guidance, coaching, and training within the team Contribute to performance management and team development Policy, Compliance & Reporting Ensure compliance with council policies, quality standards, and statutory obligations Prepare reports, briefings, and committee papers as required Contribute to the development and review of service policies and procedures Support performance monitoring and service improvement initiatives Person Specification Qualifications Degree in Engineering, Transportation, or related discipline Corporate membership or incorporated status of a recognised engineering institution (e.g. ICE/CIHT) Equivalent proven professional engineering experience (minimum 4 years post qualification) Experience Experience delivering highway or traffic engineering projects in a contract environment Experience in project management, including budgets, programming, and delivery Experience in public consultation and stakeholder engagement Experience using AutoCAD and standard office IT systems Experience producing reports and presenting to committees or public bodies Skills & Knowledge Strong understanding of local government and highway/traffic engineering frameworks Knowledge of relevant legislation and guidance (Highways Act, CDM, NRSWA) Ability to manage complex projects under pressure and tight deadlines Strong analytical and problem solving skills Ability to communicate complex technical information clearly to non-technical audiences Financial and contract management capability Ability to work collaboratively across teams and external organisations Commitment to equality, diversity, and inclusion in service delivery Additional Requirements May be required to participate in out of hours emergency response duties Must be willing to work with partners and contractors in a shared services environment Enhanced/Standard DBS clearance required Role is politically restricted Commitment to health & safety, GDPR, and council policies

Job Description Job Title: Principal Engineer - Capital Highways Delivery Department: Highways & Engineering Reports to: Section Manager Job Purpose To lead the planning, design, coordination, and delivery of capital funded highways and transport infrastructure programmes, including major funding streams such as the Levelling Up Fund (LUF2) and City Region Sustainable Transport Settlement (CRSTS). The role provides senior technical and programme leadership across complex, multi disciplinary infrastructure schemes, ensuring successful delivery from business case and funding stage through to construction and completion, in line with governance, statutory, and funding requirements. Key Responsibilities Programme Leadership & Delivery Lead the end to end delivery of capital highways and transport programmes. Develop, manage, and monitor programme schedules to ensure timely and compliant delivery. Provide strategic direction across LUF2, CRSTS, and other funded infrastructure schemes. Ensure alignment of projects with regeneration, transport, and corporate priorities. Design, Technical & Cost Assurance Oversee the development of engineering designs, drawings, cost estimates, and delivery programmes. Provide technical leadership and assurance across all stages of scheme development. Ensure compliance with design standards, funding criteria, and statutory requirements. Support the preparation of business cases and funding submissions. Contract & Consultant Management Manage external consultants, contractors, and specialist advisors supporting programme delivery. Ensure performance, quality, and value for money across all external partners. Oversee contractual delivery and ensure outputs meet agreed requirements. Stakeholder & Partnership Working Act as key liaison between internal council teams, elected members, and external partners. Work closely with regional bodies such as Transport for Greater Manchester (TfGM). Coordinate cross service collaboration to support integrated infrastructure delivery. Public Consultation & Engagement Lead consultation activities for major infrastructure schemes, including public exhibitions and stakeholder engagement. Manage public and political communication relating to scheme development and delivery. Ensure transparent and effective engagement throughout project lifecycles. Governance, Funding & Compliance Ensure all schemes comply with funding conditions, statutory requirements, and council governance frameworks. Oversee monitoring, reporting, audit, and assurance processes for capital programmes. Proactively identify, manage, and mitigate project and programme risks. Strategic Programme Development Support the development of future capital programme pipelines and investment opportunities. Contribute to business case development and funding bids for major infrastructure schemes. Assist in prioritisation of projects in line with strategic transport objectives. Representation & Corporate Role Represent the service at internal boards, committees, and external regional forums. Act as a professional lead on highways and transport infrastructure matters. Respond to correspondence and enquiries from members, stakeholders, and the public. Person Specification Essential Criteria Qualifications & Knowledge Degree (or equivalent) in Civil Engineering, Highways Engineering, or related discipline. Strong understanding of highway design, transport infrastructure delivery, and capital project management. Knowledge of public sector governance, procurement, and funding frameworks (e.g. LUF, CRSTS). Experience Significant experience delivering capital highways or transport infrastructure projects. Experience managing multi disciplinary teams and external consultants/contractors. Proven track record in programme delivery from concept through to construction. Experience in stakeholder engagement, including public consultation. Experience working with regional transport bodies or similar organisations. Skills & Competencies Strong leadership and programme management capability. Excellent stakeholder management and communication skills. Ability to manage competing priorities in a complex environment. Strong technical judgement and problem solving ability. Confident in representing the organisation in high profile settings. Desirable Criteria Chartered Engineer (ICE or equivalent) or working towards. Experience in regeneration led or city region transport programmes. Familiarity with design software (e.g. AutoCAD, Civil 3D). Previous local authority or public sector infrastructure experience.

Carrington Blake Recruitment is looking for a Senior Engineer in Traffic & Engineering to design and manage highway projects in Greater London. You will lead multidisciplinary teams, ensure compliance with policies, and improve transport safety and efficiency. The ideal candidate should have a degree in Engineering, at least 4 years of experience in traffic engineering, and expertise in project management. This role offers the opportunity to enhance public services through effective stakeholder engagement and technical leadership.

PAYE: £226.18 per day Job Purpose To lead, coordinate and manage the work of the Committee Services Team, ensuring the effective, efficient and customer-focused delivery of high-quality democratic and administrative support to the Council's decision-making and scrutiny structures. The postholder will ensure transparency, good governance, and full compliance with statutory and constitutional requirements, while driving continuous service improvement. Key Responsibilities 1. Committee and Decision-Making Support Personally support meetings of Council and Cabinet Ensure effective servicing of committees, panels, boards, and working groups Oversee the accurate preparation, coordination, and publication of agendas, reports, and minutes Ensure all decision-making processes are lawful and compliant with the Council's Constitution 2. Governance and Constitutional Compliance Advise officers on the Scheme of Delegations and decision-making processes Ensure all decisions are made in accordance with law and constitutional requirements Support the Monitoring Officer in maintaining good governance standards Maintain and review key governance registers, including Gifts and Hospitality 3. Member and Democratic Support Work proactively with elected Members to support their roles and effectiveness Support Member development and capacity-building in line with good governance principles Contribute to the development and maintenance of the Members' Intranet and democratic information systems Support reviews such as Members' Allowances as required 4. Service Leadership and Management Plan, organise, and direct the strategic delivery of committee services Ensure the service meets the Council's democratic and statutory requirements Lead continuous improvement initiatives to enhance efficiency and customer serviceManage workload allocation across the Committee Services Team 5. Partnership and Corporate Working Support a range of internal and external meetings, including partnerships and working groups Work collaboratively with senior officers, legal services, and governance colleagues Provide expert democratic services input into corporate projects and initiatives Key Outcomes High-quality, lawful, and efficient democratic decision-making processes Strong governance and constitutional compliance across the Council Effective Member support and engagement Continuous improvement in committee services delivery Transparent and accessible democratic processes for stakeholders

Carrington Blake Recruitment is searching for a skilled professional to lead and manage the Committee Services Team in Greater London. This role involves ensuring effective and compliant democratic processes while supporting elected Members in their responsibilities. The ideal candidate should have extensive experience in governance and committee support, driving continuous improvement in service delivery. Key responsibilities include coordinating meetings and ensuring transparency in decision-making.

Carrington Blake Recruitment is assisting Epping Forest District Council in hiring a CCTV Operations Officer. This is a full-time temporary position based in Epping, Essex, with a pay rate of £20.00 PAYE per hour. The role involves delivering an effective CCTV service, providing technical support, and ensuring compliance with statutory obligations. Ideal candidates will have experience in evidence gathering and problem-solving. The position requires strong collaboration with team managers, and the potential for out-of-hours work across the district as needed.

Job Description - Service Operations Analyst Overview The Service Operations Analyst sits within the IT "Run and Maintain" function at Lambeth Council. The role is responsible for supporting the day to day delivery of IT services, ensuring users receive effective support, and helping maintain stable, secure, and high performing technology services for council staff and residents. This role combines front line IT reception support with IT service management (ITSM) and operational process support. Key Responsibilities IT Reception / Front Line Support Act as the first point of contact for users attending IT support Welcome users and manage the front desk queue Assess and triage IT issues and determine appropriate support routes Log, update, and manage requests in the IT Service Management (ITSM) system Provide basic technical support (e.g. issuing peripherals such as headsets and mice) Refer users to appropriate technical teams or arrange appointments Liaise with technical teams to escalate and prioritise issues Check calendars and manage user appointments where required Maintain a clean, organised, and professional reception area Ensure signage and user guidance information is accurate and up to date Follow up on user feedback and investigate poor experience scores Service Operations / ITSM Responsibilities Support the management of ITIL based processes including incident, problem, change, release, and deployment Monitor service issues and assist in identifying root causes and preventative actions Ensure accurate tracking and updating of IT service tickets and records Support asset and licence management, ensuring IT equipment is tracked and controlled Assist in monitoring service performance and contributing to reporting and MI dashboards Support continuous service improvement activities across IT services Assist with ensuring service levels and performance targets are met Support disaster recovery and operational continuity processes when required Key Requirements Good customer service and communication skills Ability to manage multiple users and prioritise effectively in a busy environment Understanding of IT service desk or IT support environments Familiarity with ITIL practices (incident, problem, change management preferred) Experience working with ITSM ticketing systems Strong teamwork and collaboration skills Ability to follow structured processes and maintain accurate records Additional Information This role operates within a customer facing IT service environment May require occasional out of hours or flexible working Involvement in cross team collaboration and service improvement activities

CCTV Operations Officer - Epping Forest District Council Epping, Essex £20.00 PAYE Monday-Friday, 08:00-20:00 (hours to be confirmed) 36 hours per week, 3 Month Contract Closing Date: Monday 25th May 2026 Essex County Council (ECC) are delighted to be supporting Epping Forest District Council in recruiting a CCTV Operations Officer on a full time, temporary basis. Purpose of the Job Be responsible for and deliver an effective CCTV service including system operational checks, first line technical support, evidence gathering and processing on behalf of the council. To be the first response for technical support, site surveying, maintenance co ordination and repairs of CCTV equipment and to make recommendations concerning the repair or replacement of said CCTV related equipment. Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are maintained always. Work collaboratively with the Team Manager to bring about change and improvements to service delivery within finite resources. Take collective responsibility for ensuring excellent services are provided to our residents. Key Responsibilities Corporate Ensure our customer service and delivery is excellent and continually improves. Take responsibility for ensuring that the Council's decisions and policies are implemented. Demonstrate the Council's governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, equality, and open government are maintained. Participate in and lead projects to achieve the most effective services possible for the community, partners and the Council. Service Working with the Team Managers and Senior Officers in contributing in implementing a strong vision for the service area which delivers ambitious, innovative and forward thinking approaches. Ensure the work of services is high quality and achieves its objectives by effective direction and risk management. Implement a consistent approach to delivering a sustainable and robust CCTV service on behalf of the local authority, providing advice and support to colleagues across the Council. Will be required to interpret complex information from partners and other internal teams and solving complex and difficult problem relating to CCTV and installations and infrastructure. Will be required to forward plan for 6 months for the service and program project work as necessary. To collect evidence, prepare case files and attend court in accordance with Police & Criminal Evidence Act (PACE), regulation of Investigatory Powers Act (RIPA) and Protection of Freedoms Act and any other relevant legislation, internal procedures. Take the lead role in providing support, advice and information to Management and Elected Members as required. On occasions, will be required to work out of hours across the district at the request of Law Enforcement Agencies as agreed by the Team Manager. To develop and maintain a working knowledge of the technical and fundamental aspects of CCTV systems and components. As directed by the Team Manager will assist in the production of key CCTV documents for the district. To work with EFDC officers and partner agencies such as the police to carry out feasibility inspections and make recommendations for the practical deployment of permanent and temporary CCTV systems in support of Criminal, Civil, Enviro and ASB investigations.

Carrington Blake Recruitment is seeking a Customer Services Information Guide in Swindon. This role involves supporting residents through an inbound contact centre, providing clear information and services while promoting a digital-first approach. The ideal candidate will possess strong customer service and communication skills, with an ability to handle multiple enquiries in a fast-paced environment. The position offers a hybrid working model of 3 days in the office and 2 days at home.

Carrington Blake Recruitment is seeking an experienced Cyber Security Manager to lead and strengthen cyber security across their organisation in Greater London. You will be responsible for protecting critical systems, infrastructure, and sensitive data while ensuring compliance with government and industry standards. This hybrid role involves managing cyber security strategy, incident response, and security operations. Candidates should have strong knowledge of cyber security frameworks and experience with Microsoft security technologies.

Cyber Security Manager Location Hybrid - 3 days onsite / 2 days remote Reports To Platform Manager Role Overview We are seeking an experienced Cyber Security Manager to lead and strengthen cyber security across the organisation. The role is responsible for protecting critical systems, infrastructure, and sensitive data while ensuring compliance with government and industry security standards. You will lead cyber security governance, risk management, incident response, compliance activities, and security operations across cloud and on-premise environments. The role also works closely with internal stakeholders, outsourced providers, and senior leadership to embed security best practices across all ICT services and projects. Key Responsibilities Lead the organisation's cyber security strategy, policies, and operational security controls. Manage and maintain compliance with standards including PSN, PCI-DSS, Cyber Essentials Plus, GDPR, and NCSC guidance. Oversee security technologies including Microsoft Sentinel, Microsoft Defender, endpoint protection, SIEM, firewalls, and identity/access management. Monitor vulnerabilities, conduct security assessments, and coordinate remediation activities with internal teams and external suppliers. Lead cyber incident response activities, investigations, and corrective actions. Ensure secure design and implementation of cloud and hybrid environments, including Microsoft 365 and Azure. Support disaster recovery, business continuity, and resilience testing. Provide cyber security guidance for projects, change management, and technical architecture reviews. Maintain effective relationships with suppliers, stakeholders, auditors, and senior management. Deliver security awareness and promote best practice across the organisation. Skills & Experience Proven experience in a Cyber Security Manager, Information Security Manager, or similar role. Strong knowledge of cyber security frameworks, governance, and compliance standards. Experience with Microsoft security technologies including Sentinel, Defender, and M365 security solutions. Good understanding of vulnerability management, incident response, and risk management. Experience working within regulated or public-sector environments is desirable. Strong communication and stakeholder management skills. Ability to balance technical, operational, and business priorities. Qualifications Degree-level education or equivalent experience. Relevant cyber security certifications are desirable (CISSP, CISM, ISO27001, Security+, etc.). Key Focus Areas Cyber Security Governance Risk & Compliance Security Operations Oversight Incident Response Supplier & Stakeholder Management Cloud & Infrastructure Security Business Continuity & Resilience

Job Description - Stock Condition Surveyor Post Title Stock Condition Surveyor Department Housing Services Location 6 Knowsley Place Hours 37 hours per week Purpose of Role To deliver high-quality and accurate stock condition surveys across Council-owned housing stock, supporting effective asset management, maintenance planning, and long-term investment decisions. Key Responsibilities Carry out internal and external stock condition surveys on Council properties, assessing building components, age, condition, and lifecycle requirements. Record accurate and consistent data using housing asset management systems and ensure timely updating of the stock condition database. Identify building defects, maintenance priorities, and health & safety risks, issuing urgent works where required. Support the development of a 5-year rolling stock condition survey programme, prioritising properties based on condition and risk. Contribute to planned and cyclical maintenance programmes, refurbishment works, and capital investment planning. Undertake feasibility assessments and provide technical recommendations to support asset management decisions. Assist in the inspection and supervision of works on site to ensure compliance with specifications, standards, and legislation. Liaise with contractors, internal teams, and external stakeholders, attending site meetings and providing professional technical input. Support data collection from other officers and ensure consistency and accuracy across all housing stock information. Promote health & safety compliance, safeguarding responsibilities, and adherence to Council policies and procedures at all times. Person Specification (Summary) Experience in stock condition surveying or building surveying within housing or public sector environments Strong knowledge of building construction, defects, and maintenance practices Understanding of housing legislation including HHSRS and Decent Homes Standard Ability to manage survey data and produce accurate technical reports Strong communication skills and ability to work with contractors, colleagues, and residents Ability to prioritise workload and work independently to deadlines

Carrington Blake Recruitment is seeking a Data Migration Lead to support a major housing systems transformation programme in the UK. This hybrid role involves overseeing the end-to-end data migration processes, ensuring successful extraction, cleansing, and validation of critical housing data. The ideal candidate must have significant experience in legacy system migrations and hands-on expertise with Capita Open Housing or similar systems. Strong stakeholder management skills and the ability to work independently in a fast-paced environment are essential.

Carrington Blake Recruitment is looking for a skilled NEC Housing Implementation Consultant for a contract role in Greater London. This position involves leading the re-implementation of NEC Housing, focusing on knowledge transfer to housing officers. The ideal candidate will have a minimum of three years' experience with Borough Councils and proven expertise in NEC Housing modules. A hybrid working arrangement is available, emphasizing solution ownership and skills transfer. Join us to make a significant impact on housing solutions.

Job Title NEC Housing Implementation Consultant (Contract) Contract Details Contract length: Initial 6 months Contract type: Contract - Can be Inside or Outside IR35 Programme: NEC Housing re-implementation Working arrangement: Hybrid (site presence as required) Role Overview We are seeking an experienced NEC Housing Implementation Consultant to support the re-implementation of NEC Housing and the enablement of Account Analytics functionality within the application. This role requires a deep understanding of NEC Housing data structures and housing business processes, with the ability to lead and deliver end-to-end solution design, configuration, build, and testing across key NEC Housing modules. The position is a contract role for the duration of the implementation programme, with a strong emphasis on knowledge and skills transfer to permanent officers within the Housing directorate prior to handover. Key Responsibilities Act as a Subject Matter Expert (SME) for NEC Housing during the re-implementation programme Lead and contribute to solution design workshops, translating housing business requirements into robust NEC Housing configurations Own and deliver module build and configuration across core NEC Housing modules Provide expertise on NEC Housing data structures to support reporting and Account Analytics functionality Support functional testing, ensuring solutions meet agreed acceptance criteria Facilitate and support User Acceptance Testing (UAT) with housing service users Identify and resolve system, configuration, and data issues throughout the implementation lifecycle Deliver skills transfer and knowledge handover to permanent Housing officers to enable long term system support and ownership Required Experience & Skills Essential Minimum 3 years' experience working with Borough Councils or Local Authorities Proven experience delivering end-to-end NEC Housing implementations (design through to build and testing) Strong understanding of housing business processes and how they are represented within NEC Housing Hands on experience implementing most or all of the following NEC Housing modules: Repairs NEC Assets Planned Maintenance Engage Solid understanding of NEC Housing data structures, reporting, and analytics enablement Experience working in multi-disciplinary programme teams Ability to communicate confidently with both technical teams and housing service users Desirable Experience supporting Account Analytics, reporting, or data warehouse solutions Background working on re-implementation or transformation programmes Experience mentoring or training internal teams during system handover What This Role Is Not Not a Business Analyst or requirements-only role Not a support or helpdesk position This role requires ownership of design and implementation, not just participation Ideal Candidate Profile You are a hands on NEC Housing specialist who has led or owned implementations, understands the system at both a functional and data level, and is comfortable leaving behind a sustainable solution through effective skills transfer.