International Students House

International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.  Job Responsibilities: Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates. Set up and configuring PCs and software Set up and administration of users Active Directory, email accounts and network user profiles Undertake projects assigned by the IT Manager. Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager. Ensure IT Assets are documented Setup phones and computers for meetings, training or relocations Desired Knowledge, Skills, & Experience Minimum of 3 years’ experience in a business IT support role Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified Excellent knowledge of Windows 10 and Microsoft Office Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN) Basic server skills (Windows 2008 R2, Windows 2012 R2) MAC Lion, Sierra and MAC Applications Smartphones and tablets mobile device management Active Directory User administration 365 administration and Office 365 apps such as Planner, Teams, Sharepoint Remote support tools (Dameware, RDP etc) Knowledge of various laptop and desktop models Printer troubleshooting Backup and imaging software Asset management and disposal Experience of anti-virus software in a business environment Personal Attributes Proactive.  Ability to work independently and keep busy during quiet periods Punctual and presentable Articulate and very professional communication skills Team player and approachable. Education Educated to degree level (desirable) Relevant I.T qualifications (desirable) Please note that only candidates with the legal right to work in the UK will be considered.