Wise Software (UK) Ltd.

Want to kick-start a career with an award-winning UK software company? Now's your chance! Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service. As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met. Who we are Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth. We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth. Responsibilities To provide software implementation services to our customers. Troubleshoot technical/user issues. Help customers to understand and learn how their new software works. To ensure requests for assistance are dealt with promptly and profesionally. Work collaboratively across departments to deliver a consistently excellent service. Proactively provide information to users on the progress of outstanding implementation elements. Skills Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential. Confident in a customer facing role. Strong organisational and interpersonal skills. Well organised with good prioritisation skills. Comfortable with multi-tasking and adapting to change. A team player with ability to work on own initiative and as part of the team. Excellent communication skills. Approachable with a willingness to help others. Ability to present information in a friendly yet professional manner. Ability to learn quickly and accurately. What we can offer you By working as part of the OrderWise team, all colleagues enjoy the following: A flexi-time setup allowing you to balance your work/personal commitments your way. Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day. Regular performance and salary reviews. Attendance bonus scheme. On-going staff training and improvement programmes. An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday. An extra day of annual leave for every year you work for the company. Easily accessible working location with parking. Smart/casual dress code. Access to our private company gym with a personal trainer. Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.

JOB DESCRIPTION Implementing and Project Managing our OrderWise software into a new client is one of the most important roles in our Company and this is a fantastic opportunity for a confident, capable and experienced person looking to join our expanding Project Management Team as a Project Manager. The ideal candidate will be a team player looking for a new challenge within the project management environment. At the forefront of implementing our software, our Project Management Team aim to provide a consistently excellent service to clients whilst maintaining defined SLAs. As the first point of contact for new OrderWise clients, driving the project forward, answering questions and queries, a Project Manager is a busy, hardworking and dynamic player, who see the software implementation through from the beginning to the end with several clients at any one time, whilst keeping abreast of continual developments and changes within our software. After 4 weeks of training on OrderWise you will join your team and learn about how they work, what targets they have and how they achieve them. Your Manager will help bring out the best in you so you can contribute to the team target as quickly as possible. As a Project Manager, you will find each day rewarding and enjoyable and feel a valued member of the team and understand how you contribute to the Company as a whole. You will be confident and good at problem solving, have the ability to 'think on your feet' and have excellent communication skills. Ideally you will have project management and business software experience. Additionally, you will show evidence of the ability to learn new skills quickly and accurately. Key Responsibilities: To project manage new OrderWise clients. To ensure requests from clients are dealt with promptly and appropriately. Redirect or escalate requests to the appropriate person within the Project Management Team as required. Pro-actively provide information to clients to develop their projects. Liaise with colleagues and other teams to ensure continuity of service for all clients. Participate in appropriate training activities and encourage and support other colleagues in their development and training. Participate in client Go Lives at customer premises. What we expect from you: Experienced in Project Management Knowledge of business processes Ideally experienced in business software Enjoy client facing interaction Well organised with good prioritisation skills Be motivated and client focused A team player with ability to work on own initiative and as part of the team Excellent communication skills Approachable with a willingness to help others Excellent literacy skills both written and verbal Ability to present information in a friendly yet professional manner Excellent IT skills Ability to learn quickly and accurately Hours: 40 hours per week (8:45am - 5:15pm, Monday to Friday). For more information Wise Software (UK) Ltd and OrderWise please visit