Colchester Borough Council

Job profile for Technology Support and Solutions Specialist Technology Support and Solutions Specialist 05/08/2026 Technology Support and Solutions Specialist Job details Salary £29,943 - £36,738 per annum Date posted 22/07/2026 Job reference COLREQ01669 Job description Working hours: 37 hours per week Contract type: 12-month fixed term Make a real difference with technology that supports public services Colchester City Council is looking for a Technology Support and Solutions Specialist to join our Technology Solutions team. This is a hands on role combining 2nd line technical support with the opportunity to improve systems, automate processes and help colleagues work more effectively. You'll work closely with teams across the organisation, turning business needs into practical technology solutions that are secure, reliable and user focused. What you'll do Provide 2nd line support for business systems, resolving incidents and service requests Support and advise users, helping them get the most from technology Gather requirements and help design technology-led process improvements Build and support workflows and automation to reduce manual effort Support system upgrades, new deployments and integrations Help develop reports and enable self-service access to data Promote best practice around data quality, security and compliance Create documentation and deliver user training where needed Work with suppliers and partners to resolve issues Contribute to ICT projects and research new solutions Provide occasional out of hours support where required What we're looking for Essential Practical experience in an ICT or business systems support role Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint, Teams, PowerApps) Good understanding of data protection and information security Strong problem solving, communication and customer service skills Ability to analyse business requirements and identify improvement opportunities Desirable Experience in local government, housing or public-sector systems Advanced Excel skills Experience with automation, workflows or reporting Knowledge of Microsoft 365 development or architecture Why join us? Flexible and hybrid working Generous local government pension scheme Excellent annual leave, including additional days at Christmas Ongoing learning, development and career progression Supportive, collaborative team culture For a copy of the job description, please click here. For more information regarding the role please contact Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

Colchester City Council is seeking a Technology Support and Solutions Specialist to join our Technology Solutions team. This hands-on role combines 2nd-line support with opportunities to improve systems, automate processes and help colleagues work more effectively. You'll work with teams across the organisation, turning business needs into practical, secure, reliable and user-focused technology solutions.

Salary £74,430 to £81,618 per annum Basis Full time Job profile for Head of Digital Head of Digital Braintree 03/08/2026 The job requirements are detailed below. Further information can be found in the link in the Job Details section below.If you have auto-fill set up on your device we recommend turning this off before completing your application form.We are aware that users of Apple devices may have difficulties submitting application forms using the Safari browser. We recommend using Google Chrome as your browser if using Apple devices. Job details Salary £74,430 to £81,618 per annum Contractual hours 37 Basis Full time Job category/type Fixed Term - Full Time Date posted 20/07/2026 Job reference BREQ0466 Job description Two Year Fixed Term Contract With local government reorganisation progressing at pace, we are seeking an experienced IT professional to lead the authority's digital function and support the transition to the new North East Essex unitary authority. This is a unique opportunity to take the lead on transformative digital initiatives, drive and deliver meaningful change across the organisation, and play a key role in shaping the future of public services. Leading an experienced team of digital professionals, you will deliver a robust, efficient, and secure technology environment which utilises technology to enhance business performance. As a senior leader, you will work closely with stakeholders across the organisation to align technology initiatives with wider business objectives, driving innovation and continuous improvement. Playing a pivotal role in identifying opportunities to streamline processes, improve operational efficiency and leverage data to support informed decision-making. Our values are integral to who we are at Braintree, they are the guiding principles, informing how we work together, support each other and make decisions and we need our new Head of Digital to embody these when providing clear, visible and motivational leadership across the ICT service, where our people are encouraged to contribute to the development of service improvements. You must be a strong role model and lead a positive and forward-thinking culture, responsive to change, performance driven and customer focused. As a proven technology leader with a collaborative style and great communication skills, your experience of leading change, managing third-party suppliers and delivering complex IT projects will be highly advantageous. This is an outstanding opportunity for an accomplished leader in IT to join a high performing Council which is heading into the most significant change project it has seen. Why choose Braintree District Council? Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community. We also offer some great benefits, including: Flexible working Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as the role requires subject to business needs, which may include evening meetings Local government pension scheme Learning and development for all employees Employee discounts at local businesses Employee recognition schemes Extensive health and wellbeing programmes, including discounted gym membership

Braintree District Council is seeking an experienced IT leader to head the digital function and guide the transition to the new North East Essex unitary authority. This is a two-year fixed term role offering the opportunity to drive transformative digital initiatives and deliver meaningful change across the organisation. You will lead an experienced team to deliver a robust, secure technology environment, align technology with business objectives, and foster innovation and continuous improvement

Colchester Borough Council is seeking an ICT Project Officer to join the ICT Team. You will coordinate project support and administration across ICT initiatives and help ensure milestones are met through planning, scheduling and documentation. The role focuses on delivering the Fit for the Future programme and Digital Strategy, with a responsibility for coordinating stakeholder engagement and liaising with external ICT providers. Budget monitoring is also required.

Colchester Borough Council in the United Kingdom is seeking a Senior Technical Analyst to join our ICT Team, delivering high-quality technical support across Microsoft 365, networks, data management and core infrastructure. You will drive the design and implementation of new technology, mentor staff, and ensure ITIL-aligned incident and project management while maintaining secure, resilient services for staff and Councillors.

Senior Technical Analyst Salary £41,145 to £45,498 per annum Basis: Full time Contractual hours: 37 Job category/type: Permanent - Full Time Date posted: 08/07/2026 Job reference: BREQ0461 Job Description We have an exciting opportunity for a Senior Technical Analyst to join our ICT Team to provide high quality technical expertise across the service. This key role will diagnose, manage and resolve complex technical issues across Microsoft 365 products and will also be responsible for resolving problems relating to networks, data management and core infrastructure. The postholder will contribute to technical projects from design through implementation, testing and transition to service, ensuring solutions are secure, resilient and aligned with business objectives while leading the design and implementation of new technology solutions in collaboration with project and service managers. Working within the ITIL framework, the postholder will resolve incidents and complete projects, ensuring these are accurately logged and prioritised, with relevant documentation completed and updated in accordance with procedures. Support for business continuity and disaster recovery arrangements through testing, documentation and continual improvement of recovery processes is also required. The postholder will act as the senior technical lead for complex infrastructure and cloud technologies, providing mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability. They will share best practice and deliver excellent customer service to managers, employees and Councillors. Qualifications Ideal candidates will hold a Level 5 qualification in infrastructure management or equivalent experience, with technical and business analysis experience supporting complex ICT systems in local government. Significant experience supporting enterprise Microsoft technologies, cloud services, infrastructure platforms, networking and associated security controls is required. Closing Information Closing date: Midnight on Tuesday 28 th July 2026. Interviews: Weeks commencing 3 rd or 10 th August 2026. Benefits Flexible working Hybrid working arrangements available (home/office based with a minimum of 2 3 office days per week, plus in person meetings as required) Local government pension scheme Learning and development for all employees Employee discounts at local businesses Employee recognition schemes Extensive health and wellbeing programmes, including discounted gym membership