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MACHINE LEARNING ENGINEER (MLOPS) HYBRID/EDINBURGH OR UK REMOTE £55-60,000 PLUS BENEFITS Based in Edinburgh, GRW Talent’s client is considered to be the leading audio-driven facial animation provider in the video-game industry. They employ detailed muscle maps for extremely accurate real-time lip-sync, trading across two recognised brands. One is an innovative platform that integrates AI with animated digital characters, enabling engaging and meaningful interactions in any language. This platform is being used to bring best-in-class digital experiences to multiple sectors, including corporate training, immersive learning, and virtual influencers. With a culture that thrives on collaboration, creativity and pushing technological boundaries, they are committed to providing a workplace where people can grow, innovate and make an impact. They now need to recruit an experienced Machine Learning Engineer (MLOPS). As a Senior Machine Learning Engineer (MLOps) at you will be responsible for driving the vision and implementation of MLOps pipelines and best practices. You will support the Research team by developing and maintaining the internal machine learning platform, ensuring seamless model deployment, and resolving technical issues or bugs as they arise. This role is critical in ensuring the accuracy, efficiency, and reliability of our machine learning operations, which are essential for the development and deployment of our speech animation technologies. Note that this role doesn’t involve hands-on model training. Key responsibilities include: Drive the vision and implementation of MLOps pipelines and best practices to ensure efficient and scalable machine learning operations. Assume a leadership role in projects, overseeing various project planning and management responsibilities. Develop and maintain internal tools, including the machine learning platform and python libraries. Collaborate closely with the research team to gather their requirements and provide technical support. Implement algorithms to support research needs. Identify, troubleshoot, and resolve technical problems and bugs promptly. Maintain list of third party libraries dependencies to ensure compliance with information security and licensing standards. Write and optimise production-ready code for product deployments. Contribute to continuous integration/continuous deployment (CI/CD) for MLOps components. Provide guidance and maintain comprehensive technical documentation to ensure knowledge sharing and operational continuity. The relevant candidate is educated to degree calibre in Computer Science, Software Engineering or Data Science. You are a proven Machine Learning Engineer / MLOPS, with expertise in ML platform development and model deployment, experience in establishing and improving MLOps processes, strong Python development skills and experience with a machine learning toolkit, preferably PyTorch. Familiarity with any of the following domains: signal processing, speech technology, linguistics, and mathematical optimization would be a distinct advantage. This role represent an excellent opportunity for an aspiring and experienced Machine Learning Engineer to drive the growth of a highly successful Scottish SME in the busy gaming space. Your base salary £55-60,000 is complemented by company pension, 33 days off, free food and drink in the office, self improvement budget and learning opportunities, healthcare benefits and a fun highly social culture and environment. Our client would welcome someone who wants to come into a friendly outgoing Edinburgh office, but you could also do this remotely as long as you are free to live and work in the UK. To apply to this role please contact our recruitment partner Bruce Hydes at GRw Talent

Senior C++ Software Engineers will have extensive proven experience in C++ software development at principal level Strong understanding of modern C++ 17 Extensive proven experience with software deployment across multiple platforms Strong knowledge of software architecture, design patterns, and best coding practices Familiarity with algorithms, data structures, and agile methodologies Scripting languages (PowerShell & Bash) and Embedded Linux experience Senior C++ Software Engineers will lead the design, implementation and refinement of software features, driving improvements for both customer and developer experiences for large and complex systems Provide technical leadership, mentorship and guidance to engineers within the team Maintain a deep understanding of the product domain to ensure solutions meet customer needs Produce reliable estimates with clear rationale, proactively identifying risks and dependencies Conduct research on feasibility, alternative technologiesCommitment to delivering high-quality, maintainable code and thorough code reviews Strong organisational skills with the ability to provide reliable estimates and meet project deadlines

IT Business Partner - Nantwich - is required by fast growing and highly succesful organisation in the warehousing and logistics sector. Job Purpose: The IT Business Partner acts as a bridge between the IT department and the business units, ensuring that IT services align with the business needs and objectives. This role is crucial for fostering a collaborative relationship between IT and other departments, driving strategic initiatives, and ensuring the effective use of technology to achieve business goals. Key Responsibilities: * Strategic Alignment: Work closely with business leaders to understand their goals and challenges, ensuring IT strategies support business objectives. * Relationship Management: Build and maintain strong relationships with key stakeholders across the organisation. * Project Management: Oversee IT projects from inception to completion for the business unit, ensuring they meet business requirements and are delivered on time and within budget. * Business Application Ownership: Act as the IT Owner of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. * Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. * Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. * Change Management: Support the business in managing the impact of new technologies and processes. * Performance Monitoring: Track and report on the performance of IT services and projects, ensuring continuous improvement. Skills and Qualifications: * Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. * Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6) and Warehouse Management Solutions (SAP WM) in a logistics environment. ERP implementation. * Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. * Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Business Analysis skills * Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. * Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: * Pragmatic: Prioritises actionable, effective solutions. * Collaborative: Able to work effectively with diverse teams and stakeholders. * Proactive: Takes initiative and can anticipate and address business needs. * Adaptable: Comfortable working in a fast-paced, dynamic environment. * Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): * Alignment of IT initiatives with business goals. * Stakeholder satisfaction and engagement levels. * Successful delivery of IT projects (on time, within budget, meeting requirements). * Efficiency and effectiveness of IT service delivery. * Innovation and improvement in business processes through technology. Excellent training and career development opportunities exist for the right candidate. Basic salary £60-65,000 + car allowance + 10% bonus Hybrid role based in Nantwich, Cheshire

Graduate Software Developer - Bristol - Java, Python, C#, OO About Us We are currently working with a Global company that adds value to their clients by providing them with essential and modern technical solutions. They are now looking to onboard a graduate with full training provided. The role The role will be primary focused on working with a wide range of companies, understanding their Cyber Security and how change can best be implemented. Our client is looking to take on a candidate who is equally comfortable in technical conversations and developing robust code. There is fast progression with this position for motivated applicants. Responsibilities * Develop testable code * Working within a team to deliver tailored solutions. * Communicating regularly with major stakeholders. * Organisation with great timekeeping. Qualifications 2:1 or above BSc in a Computer Science or similar discipline Must have strong interest or experience in Java, Python, C# or any other Object oriented programming. Must have a British Passport Salary: £30,000+ Full-time, Permanent Other benefits: Opportunity to become share holder Gym membership Generous pension scheme Graduate Software Developer - Bristol - Java, Python, C#, OO

Job title: Bid Executive Location: Remote (with occasional travel to HQ) Salary: £35k - £40k basic plus great benefits including a 4 day work week and profit share scheme Overview: * Our client is a well-regarded SME Professional Services firm, established for 11 years now, specialising in supporting Technology, Digital and Software Suppliers getting onto government frameworks. * Due to organic growth, they’re now looking to grow their bid team and are on the look out for talented Bid professionals with experience of bidding for public sector frameworks across the IT, Technology or Software sectors (other sectors considered). * They currently typically deliver a bid review service to Technology, Digital and Software providers, reviewing their drafts and giving feedback however they’re looking to expand their services to deliver more end to end bid management, so part of the role would be to help them develop those processes and services as well as managing a number of bids. * Culture: Very progressive and collaborative with an emphasis on autonomy and flexibility. They even offer a 4 day work week (32 hours) with no impact on salary! Responsibilities include but not limited to: • Work as part of a self-managed Client Delivery team, providing bid consultancy services to clients while contributing to a continuous improvement culture • Lead client kick-off meetings to explain process and requirements, agree draft timelines • Review technical bids written by their clients, in line with our guidance, to ensure high quality responses that meet tender requirements • Provide written feedback, suggestions and examples on how the client can improve their responses, in a timely manner • Careful proof-reading and editing flow/readability, sentence structure, formatting, grammar, spelling and punctuation • Lead review meetings to discuss written feedback, and support the client to begin the next stage of drafting • Maintain accurate data on clients’ progress, using their CRM (HubSpot), project management tool (Trello, Excel) and file storage (G-Drive) Requirements: * Ideally possess minimum of 2 years' Bid Writing, Co-ordinating or Bidding Support experience * Essential - Experienced with the CCS G-Cloud framework, i.e. managing applications * Essential - Excellent written, verbal, administrative and IT Skills * Essential - Degree Educated, preferably within a relevant Degree subject such as Creative Writing, Journalism, English etc * Team player Remuneration: • Competitive basic salary • Annual profit sharing bonus (discretionary) • 4-day work week (32 hours) with no impact on salary • Flexible working hours (between 7am and 7pm) • Work from home (and abroad from time to time) • £500 home office set-up budget • Co-working space membership if desired • £50/month work from home allowance • £25/month Deliveroo allowance • £50 gift voucher on your birthday, and work anniversary • 20 days annual leave plus England Bank Holidays • Office closure between Christmas and New Years • Ad-hoc company Rest Days and Fun Days • Quarterly visits to HQ with accommodation and socials • Employee Assistance Programme – 24/7 helpline for you and your immediate family • Unlimited volunteering time • Enhanced maternity, paternity and adoption leave • 5 days paid Carers Leave

A Charity in London are seeking a Solutions Architect to work on their CRM architecture and wider systems architecture. As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals. With the upcoming implementation of a new Salesforce CRM, you will ensure its successful integration and optimization while also overseeing the architecture of other critical systems across the organization. This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency. Requirements Develop and design scalable, high-performance solutions that align with their strategy & objectives. Create architectural blueprints & detailed documentation for the Salesforce CRM & other systems Engage with stakeholders around the business to provide technical guidance. Conduct regular meetings to ensure alignment and address any concerns. Translate business requirements into technical specifications and actionable plans. Oversee the implementation of solutions, ensuring they meet specified requirements and quality standardsExperience A proven track-record in a Solutions Architect role or similar Proficiency in cloud platforms and experience with CRM systems, particularly Salesforce, and their integration with other technologies. Strong understanding of software development methodologies and frameworks, security best practices and data protection regulations. Excellent communication and interpersonal skills, with the ability to communicate and engage effectively with technical and non-technical stakeholders

Role: Test Analyst Job Type: Hybrid (4 days at home, 1 day in the office) Job Location: London Years of Experience : 3 Years and above Rate: £200-£300 Per/Day (Depending On Experience) Duration: 3 Months (with likelihood of extension) ​ Key Responsibilities: * Test Planning & Execution: * Perform functional, regression, performance, and usability testing to identify defects and ensure quality. * Develop, execute, and maintain comprehensive test plans, test cases, and test scripts for Salesforce applications and related systems * GDPR Compliance Testing: * Validate that systems correctly capture, store, and manage user consents in line with GDPR requirements. * Ensure mechanisms are in place for users to easily opt-in/opt-out, request data access, or invoke the right to be forgotten. * Test the implementation of lawful bases for data processing, such as consent and legitimate interest, within the CRM. * Salesforce-Specific Testing: * Verify the correct functioning of Salesforce's 'Individual' object and related consent fields (e.g., 'Don’t Market', 'Don’t Track') . * Test integrations between Salesforce and marketing platforms like Marketing Cloud or Pardot, focusing on consent and preference data flow . * Collaboration & Reporting: * Work closely with developers, business analysts, and stakeholders to understand requirements and resolve issues. * Document test results, report defects, and track defect resolution throughout the development lifecycle. Required Qualifications: * Proven experience as a Test Analyst or in a similar role, with a focus on CRM systems. * In-depth understanding of GDPR, especially concerning marketing preferences and consent management. * Hands-on experience with Salesforce, including knowledge of objects related to data privacy and consent. * Familiarity with Salesforce's Preference Manager and Consent Templates . * Proficiency in manual and automated testing tools relevant to Salesforce applications. * Strong analytical and problem-solving skills. * Excellent communication and collaboration abilities. Preferred Qualifications: * Experience with Salesforce Marketing Cloud, Pardot, or similar marketing automation platforms. * Understanding of data processing agreements and third-party data integrations. * Knowledge of data anonymization and encryption techniques in line with GDPR . * Familiarity with data subject rights management processes, such as data access requests and data portability . What We Offer: * Competitive day rate of £200-£300/ per day - Depending on experience * Opportunities for professional development and certifications. * A collaborative and inclusive work environment. * Flexible working arrangements to support work-life balance. Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and motivations for applying. Shortlisted candidates will be contacted for an interview

Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure that clients' expectations and contractual obligations are met. The ability to work logically and maintain control while under pressure, and make firm decisions based on common sense and judgement in difficult situations, is paramount. RESPONSIBILITIES: The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business. In addition to your offer letter of employment the following responsibilities also apply (all regional offices): * Delivery of on-site support services to contracted and non-contracted customers * Ensuring all incidents and service requests are managed through ITSM package * Ensuring all SLA obligations are met in delivery of above services * Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines) * Implementation and / or fulfilment of remote service requests and installations when required * Point of escalation, guidance and mentoring for junior staff * Recommendations of relevant improvements, new technical procedures, products or services to line management Core competencies: The backbone of the remote support team this team are what you would call the department “all-rounders”. Needing to have a good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication. * All round “good” knowledge of portfolio services and products. * Excellent communication and customer service skills, both oral and written. * Excellent multi-tasking and organisation skills. * Ability to manage and prioritise own time and work to tight service metrics. * Work as part of multi-disciplined teams and collaborate effectively. * Excellent teamwork ethic. Work hard, play hard. Technical: As this is a technical position, possessing a strong technical knowledge of various business infrastructure and networks is essential. This will enable the delivery of a typical “2nd line” helpdesk position, working at a reasonable pace and with a moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement. A necessity for proven experience in these areas can be further expanded on as follows: * Ability to resolve typical 2nd line queries and escalations such as (but not limited to): * Complex desktop / PC-related issues * Server or network troubleshooting * Office 365 administration * Good knowledge of industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions. * Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud * Ability to engage with more technical engineers convincingly. * Regular demonstration of keeping up to date with current and future technologies. Essential technical or industry-related certificates: * Degree in Computer Science (or similar) * A level / AS level in Information Technology (or similar) * BTEC National Diploma / Higher National Diploma in Information Technology (or similar) * CompTIA N+ * Microsoft-specific qualifications (MCP / MCSE) * Cisco (CCNA) Beneficial qualifications or certificates: * ITIL foundation * Customer service-related qualifications

Field Engineer £32,000 - £40,000 + £4k car allowance North of England Are you a versatile IT professional who enjoys working on-site and remotely? We’re working on behalf of a growing MSP that prides itself on delivering fast, dependable, and personable service to clients across the UK, 24/7, 365 days a year. This role is perfect if you’re a Field Engineer with strong service desk experience and a knack for solving technical issues. You’ll thrive in a role that combines travel, hands-on installation, and remote support, with opportunities to expand your skills and grow within the business. Key Responsibilities: * Carrying out IT and WiFi installations for new and existing customers * Assisting in pre-configuration of equipment and supporting the design and implementation of new IT, network, and WiFi solutions * Performing wireless surveys using the latest tools and software * Providing remote and telephone-based support for a wide range of IT issues, including the Microsoft 365 stack, WiFi, and telecoms * Resolving cases efficiently—prioritising, escalating, and keeping customers updated * Maintaining up-to-date documentation and contributing to project paperwork * Collaborating with colleagues to ensure top-quality service for customers Key Requirements: * A strong background in IT support, ideally within an MSP environment * Experience on the service desk Microsoft 365 Suite, Azure, Active Directory * Experience supporting Windows Server (DC, DNS, DHCP, GPO) * Exposure to WiFi technologies (Cisco, Ruckus; Aruba experience is a bonus) * Knowledge of PBX systems (Mitel, NEC, Gamma Horizon, 3CX) and telecoms fundamentals * Familiarity with ISDN, PSTN, SIP services, and analogue terminations * Excellent communication skills—both written and verbal * A flexible, can-do attitude and the ability to manage multiple tasks * Relevant qualifications (Windows MCP, MCSA, Cisco ICND1) are a plus, but not essential If you’re keen to take the next step in your career, please apply for immediate effect

Technical Consultant (ETL) - Home based with UK travel as required Permanent £35 - 42K per annum + £3.9K Car Allowance + Excellent Benefits A leading provider of Technology solutions requires a Technical Consultant to lead on the implementation of a SQL server-based software solution with external clients. This is a great opportunity to join a small technically specialist team and take the role of technical lead on ongoing software implementations, migrating customer data to the new platform. The role is home based and will travel to each customer site as required during the various implementation phases, (i.e.. workshops to prepare for implementation and subsequent on-site post implementation support) The role: * Participate in scoping workshops with the Customers * As technical lead provide technical support throughout the implementation process * Provide remote and on-site consultancy to Customers * Be responsible for loading of customer data into the new system * Work closely with the implementation team on each customer project Essential skills required: * 5+ years SQL Server 2012 and upwards experience – particularly the development of complex scripts, views and stored procedures * Strong knowledge of SQL Server Integrations Services (SSIS) * Good ETL experience (Extract, Transform and Load) * Able to deliver workshops to both technical and non-technical audiences * Strong communication skills * Able to deliver to deadlines * Full UK driving license Preferable skills: * Any experience with Social Housing software * Software House sector experience * Prince2 or similar PM methodology * Understanding of ITIL

Role: Technical Consultant – Colchester (plus travel to customer site as required) Package: £30 – 35K + comprehensive Employee Benefits A leading provider of IT software solutions requires a further Technical Consultant to join a small team based in their Colchester office responsible for the successful delivery and implementation of their market leading software. This is a busy team who take pride in ensuring implementations are recognised for being delivered successfully, on time and meeting the needs of each customer. This role would suit someone currently in the role of Data Analyst or Data migration specialist. You will be joining a growing business working in an environment that encourages innovation, collaboration, career progression, flexible working, and a proper work/life balance You Will: * Take ownership of the data aspect of each implementation.Receiving and analysing customer data received in a variety of data formats. * Work closely with each customer, preparing and running the data mapping workshops * Act as Technical Lead on software implementations and provide technical support to customers and colleagues during the implementation process. * Be responsible for the loading of customer data during implementation Key Skills: * SQL database expertise, (development of complex scripts, views and stored procedures) * Strong MS Excel skills * Data analysis skills and experience – able to work with large volumes of data, often from various data sources * Highly analytical * Enjoys working closely with customers * Hold a full UK driving license * Understanding of XML, HTML and Web Services useful

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

The successful candidate will be part of a global team responsible for the integrity of the Cloud stack in our customer facing datacentres and responding to our fast-paced environment. Key characteristics we are looking for; strong troubleshooting skills, AWS technical knowledge and excellent communication skills. Responsibilities will range from build, deploy, operate and maintain large scale multi-system SaaS environments. This role involves occasional out-of-hours and weekend work. Participation with the on-call rotations may be required. Skills and requirements * Ability to own and drive Customer related issues to resolution working with the Customers technical teams. * Proven ability to mentor other engineers within your team. * Excellent communication and analytical skills for incident and problem management as well as stakeholder management (FINEOS Engineers, DevOps and Customer) * Work well in a distributed, fast paced and dynamic team environment. * Detail-oriented approach particularly in terms of documentation and procedures * Strong commitment to great customer service * 4+ years of experience providing system support in a technical environment working with customers, with special focus in system performance and stability (Software as a Service companies preferred). * Proven technical background in web applications and applications system performance * Strong planning, scheduling, and organization skills. * Possess excellent verbal and written communication skills. * Able to absorb new technologies and features quickly. * Strong analytical, problem solving skills * Familiarity & Understanding of AWS public and private cloud architecture * Strong knowledge of networking fundamentals, and common Internet protocols, in-depth knowledge of the TCP/IP Stack DNS, SMTP and ability to troubleshoot issues. * At least three years’ equivalent work experience in a software delivery lifecycle and production deployment team * Experience with SysOps activities managing relational databases * Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell * Familiarity & Understanding of Unix/Linux operating systems and command line with ability to administer common Unix services (HTTPD, DNS, DHCP, SMTP, LDAP) Qualifications * B.Sc. / M.Sc. Computer Science / Information Systems / IT Operations Management Preferred Qualifications * AWS Certified Solution Architect, SysOps Administrator, OR AWS Certified Engineer - DevOps * Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) * Linux+ (CompTIA) * GIAC: GICSP / GCIP / GRID

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

Business Intelligence Analyst (w/m/div.) Ort: Köln Für unseren Kunden in Köln suchen wir nach einem Business Intelligence Analyst (w/m/div.) Deine Aufgaben • Unterstützung des Fachbereichs von der Anforderungsdefinition bis zum Abnahmetest • Datenmodellierung sowie Erstellung von Mappingkonzepten anhand der fachlichen Anforderungen • Planung und Implementierung von Reports in MicroStrategy • Mitgestaltung unserer Data Warehouse – Architektur • Projektabhängige Übernahme der Verantwortung für die Ressourcen- und Budgetplanung, das Projektcontrolling sowie die Vertretung und das Reporting gegenüber Auftraggebern und Entscheidungsgremien Dein Profil • Abgeschlossenes Studium der (Wirtschafts-)Informatik oder eine vergleichbare Qualifikation • Gute Analyse- und Problemlösungsfähigkeiten • Projekterprobte Kenntnisse in der Datenmodellierung im Data Warehouse Umfeld (Data Vault & Dimensionale Modellierung) • Sehr gute SQL-Kenntnisse • Erfahrung mit ETL-Abläufen und Strukturen • Kenntnisse in MicroStrategy zur Umsetzung von Reporting-Anforderungen • Ausgeprägte Kommunikationsfähigkeit, Teamorientierung und Einsatzfreude • 3-5 Jahre Berufserfahrung im BI-Umfeld • Sehr gute Deutsch- und Englischkenntnisse Das bieten wir Dir • Ein unbefristetes Arbeitsverhältnis • Eine intensive Einarbeitung und Weiterbildungsmöglichkeiten • Teamevents, Firmenfeiern mit dir + 1 (oder gleich Deiner ganzen Familie), kostenlose Getränke und Obst, vergünstigter Lunch • Firmeninternes Gesundheitsprogramm (Health Pass) mit Sportkursen und Präventionsmaßnahmen • Ein internationales Team voller Tatendrang und mit dem Ziel, den e-commerce noch sicherer zu machen Business Intelligence Analyst (m/w/div.)

Our client, a Co.Waterford based Manufacturing company currently have an exciting opportunity for an ERP Analyst & System Administrator to join their growing team. The Role: * Responsibility for application development and support * Implementation and subsequent support of SAP * Responsible for system and security administrator * Local application support of the Business * Support and maintain of software within the ERP/SAP application * Comply with Plant, Corporate policies for software development and validation Requirements: * NFQ level 8 qualification (or equivalent) in IT related field * 5+ years working in an analytical role * SAP development experience essential * IBM system-i, RPG(LE), CL(LE), SQL experience preferable * Working knowledge of ERP systems (BPCS) highly desirable Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent

Role: 3 x Dynamics 365 Senior Developer & Developers Location: Bath Package: £Competitive Basic salary + comprehensive Employee Benefits ** Great career development opportunities ** A leading provider of IT Solutions with offices throughout the UK is looking to expand their Dynamics CRM practise by launching a new team based in their central Bath office. This is a great time to join this market leader as there is lots of opportunity to work directly often with high profile customers and to build an impressive career in software development. The new team of Developers will form part of a wider delivery team, carrying out configuration, customization and extension (Plugin development), of the base Dynamics 365 product. These roles offer a terrific opportunity to join a newly formed team and start to design effective solutions to our clients business requirements. Role: * Building and supporting Dynamics CRM solutions * Conduct configuration, customization and extension of MS Dynamics CRM * Determine optimal approach, architectures and technical solutions for each client * Senior Developers to mentor and coach other members of the team * Provide input and advice regards MS Dynamics CRM capabilities, functions and features * Work closely with the team to design solutions * Senior Developers will help shape and direct the team Required skills and experience: * MS CRM Dynamics development experience (1+ years commercial experience) - essential * C#.net, Javascript (2+ years commercial experience) - essential * SQL Server - essential * Dynamics 365 Online experience - preferred * Agile principles - preferred

Minimum 6-8 years of experience in the software industry, with at least 4 years of experience in an Analysis andor client facing role. * The ability to translate complex business requirements to deliverable solutions that meet customer and market business needs is critical to this role. Experience with both green field projects and enhancing existing solution designs. * Experience in modelling complex data in a structured and flexible manner using OO Analysis and Design (OOAD) & notation (UML). * Experience in Requirements management from upfront Requirements gathering and facilitation, to clarification and traceability of requirements. * Excellent communication skills with ability to drive solutions and influence decision making. * The ability to manage risks and issues is critical to this role. * Scope Management is critical to this role. * Knowledge & understanding of the financial services industry a distinct advantage. * Knowledge and understanding of agile development methodologies an advantage. Job Specific Qualifications * Financial services experience or qualification is desirable. * Degree in a business or IT related discipline is desirable. Product Knowledge * Knowledge of CRM, Claims Management or Policy systems is an advantage. IT / Technical Skills * Structured Analysis and Design methods, e.g. Object-Oriented analysis and design. * Data modeling tools, e.g. Visual Paradigm, etc. * Screen design tools, e.g. Balsamiq, MS Visio, etc. * Experience with an Object Oriented Language such as Java/C++ a distinct advantage (or any other programming language). * Knowledge of SQL and experience of database platforms such as SQL Server, DB2, Oracle, etc. an advantage. * Knowledge and experience of Agile methodologies desirable but not essential. * Knowledge and experience of Cloud computing, AWS, desirable but not essential. * Strong Excel and Word skills

This position is Temp to Perm We are looking for a logical, curious and eager Analyst to join our clients Business Intelligence Team. If you enjoy creating and maintaining order, achieving efficient solutions and being part of a well-respected fun team, you could be our client's next star. We want the right attitude and can train the skills, provided you possess strong communication and organisation skills with good attention to detail. Your goal will be to understand the data returned by the sales teams, ensure it is stored and managed efficiently in the data warehouses and displayed via reporting tools in an insightful manner. Responsibilities: You will be responsible for: •Developing records management processes and policies •Identifying areas to increase efficiency and automation of processes •Setting up and maintaining automated data processes •Producing and tracking key performance indicators •Developing and supporting reporting processes •Designing and carrying out surveys and analysing survey data •Preparing reports for internal and external audiences using business analytic reporting tools •Creating dashboards, graphs and visualisations •Mining and analysing large datasets, drawing valid inferences and presenting them successfully to management Qualifications: You will have the below critical skills: •Strong logical, mathematical and numerical aptitude •A passion for problem solving •The ability to effectively communicate data issues to non-technical people •Creative ability to make data visually appealing to non-technical people Preferential skills: •Presentation of data including charting •Experience of using Excel and basic PowerPoint skills, basic Access would be preferable •An understanding of database setup/structure and data handling techniques (import/export) In return our client will offer you: •Full training and ongoing support to enable you to fulfil your role to the best of your potential •Cross channel and category marketing experience •Great career opportunities •A fun working environment where performance and success are really rewarded

Business Intelligence Analyst (w/m/div.) Ort: Köln Für unseren Kunden in Köln suchen wir nach einem Business Intelligence Analyst (w/m/div.) Deine Aufgaben • Unterstützung des Fachbereichs von der Anforderungsdefinition bis zum Abnahmetest • Datenmodellierung sowie Erstellung von Mappingkonzepten anhand der fachlichen Anforderungen • Planung und Implementierung von Reports in MicroStrategy • Mitgestaltung unserer Data Warehouse – Architektur • Projektabhängige Übernahme der Verantwortung für die Ressourcen- und Budgetplanung, das Projektcontrolling sowie die Vertretung und das Reporting gegenüber Auftraggebern und Entscheidungsgremien Dein Profil • Abgeschlossenes Studium der (Wirtschafts-)Informatik oder eine vergleichbare Qualifikation • Gute Analyse- und Problemlösungsfähigkeiten • Projekterprobte Kenntnisse in der Datenmodellierung im Data Warehouse Umfeld (Data Vault & Dimensionale Modellierung) • Sehr gute SQL-Kenntnisse • Erfahrung mit ETL-Abläufen und Strukturen • Kenntnisse in MicroStrategy zur Umsetzung von Reporting-Anforderungen • Ausgeprägte Kommunikationsfähigkeit, Teamorientierung und Einsatzfreude • 3-5 Jahre Berufserfahrung im BI-Umfeld • Sehr gute Deutsch- und Englischkenntnisse Das bieten wir Dir • Ein unbefristetes Arbeitsverhältnis • Eine intensive Einarbeitung und Weiterbildungsmöglichkeiten • Teamevents, Firmenfeiern mit dir + 1 (oder gleich Deiner ganzen Familie), kostenlose Getränke und Obst, vergünstigter Lunch • Firmeninternes Gesundheitsprogramm (Health Pass) mit Sportkursen und Präventionsmaßnahmen • Ein internationales Team voller Tatendrang und mit dem Ziel, den e-commerce noch sicherer zu machen Business Intelligence Analyst (m/w/div.)