FluidOne

FluidOne is seeking a Business Development Executive in the UK to drive new business growth across managed IT services, connectivity, cyber security and cloud solutions. You will build and manage your own sales pipeline, engage prospects, qualify opportunities, and convert them into recurring revenue. You'll work with cross-functional teams to craft proposals and close deals. The role suits someone with prior tech sales experience, a hunter mentality and a drive to develop into a more senior

Established in 2006, FluidOne is an award winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. Role Overview: The Business Development Executive will be responsible for driving new business growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. This is a target carrying new business sales role, focused on identifying, developing and closing new customer opportunities. Working closely with the Commercial Director, Business Development Manager, SDR team, sales colleagues and internal technical teams, the Business Development Executive will build and manage their own pipeline, engage prospects, qualify opportunities, lead customer conversations and convert suitable opportunities into profitable recurring revenue. The role is suited to someone who already has sales experience, is confident in a hunter role and wants to develop into a more senior new business sales position over time. Responsibilities: New business sales: Take ownership of a personal new business target, focused on winning new customers across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. Pipeline ownership: Build, manage and progress a personal pipeline of new business opportunities, ensuring activity is focused on commercially suitable prospects and achievable revenue opportunities. Prospecting and opportunity creation: Proactively identify and engage potential new customers through outbound activity, referrals, marketing leads, SDR-generated appointments, events, LinkedIn and local business intelligence. Lead follow up: Follow up qualified leads and meetings generated by the SDR team, marketing activity and customer referrals, taking ownership of progressing suitable opportunities through the sales process. Customer engagement: Engage with business owners, IT contacts and operational decision makers to understand business challenges, current suppliers, service gaps and future technology requirements. Opportunity qualification: Qualify opportunities effectively, including customer need, budget, authority, timescale, current contract position and commercial fit before progressing internal resource or proposal activity. Solution led selling: Position FluidOne's services in a consultative way, linking customer challenges to relevant solutions and clearly communicating the value of working with FluidOne. Proposal and quote support: Support the preparation of proposals, pricing and customer presentations, working with the Business Development Manager, pre sales, technical, procurement and sales support teams where required. Closing opportunities: Manage smaller or less complex new business opportunities through to close, including follow up, objection handling, commercial discussion and internal handover. Target delivery: Deliver against agreed personal targets, including new business revenue, gross profit, recurring revenue, pipeline generation and agreed sales activity measures. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear sales reporting and commercial planning. Internal collaboration: Work closely with the Commercial Director, Business Development Manager, SDR team, sales support, pre sales, technical and operational teams to progress opportunities correctly and ensure a smooth handover once won. Requirements: Previous experience in sales, business development, account development or new business role, ideally within technology, managed services, telecoms, connectivity, cyber security, cloud or a related B2B environment. Confidence working in a target carrying sales role, with the resilience and discipline needed to manage new business activity and follow opportunities through to close. Commercially curious, proactive and motivated by winning new customers and growing personal sales performance. Comfortable prospecting, following up leads, speaking with decision makers and developing new customer relationships. Good questioning and listening skills, with the ability to understand customer challenges and identify suitable next steps. Able to explain technology services in a clear, customer friendly way, with a willingness to develop deeper product and commercial knowledge. Strong organisation skills and the ability to manage multiple prospects, opportunities, follow ups and deadlines at the same time. Good attention to detail when updating CRM records, opportunity notes, forecasts and customer information. Able to work collaboratively with SDR, sales, technical, pre sales, sales support and operational teams to progress opportunities professionally. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

FluidOne is seeking an Account Manager to nurture and grow a portfolio of SMB customers in the UK. You will act as the trusted commercial advisor, balance renewal management with opportunities to expand services, and collaborate with technical teams to align IT roadmaps with business goals. The role emphasizes a relationship-led approach, delivering business-focused explanations of technology solutions, and driving recurring revenue growth while ensuring high levels of customer satisfaction.

Role Overview: The Account Manager is responsible for managing, retaining and growing a portfolio of SMB customers who rely on FluidOne as their trusted IT partner. You will own the commercial relationship with your customers, taking the time to understand their businesses, priorities and challenges. Working closely with our technical and service teams, you will help customers make the right technology decisions and ensure they continue to receive real value from their relationship with FluidOne. This is a relationship led role, not just a sales position. You will act as the customer's trusted advisor, leading regular account reviews, maintaining technology roadmaps and identifying opportunities to improve security, resilience, productivity and performance. You will also be responsible for protecting and growing recurring revenue across your customer portfolio by managing renewals, identifying opportunities and introducing relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. The successful candidate will be commercially minded, highly organised and passionate about building long term customer relationships. You do not need to be deeply technical, but you must be curious about technology, confident working with technical specialists and able to explain solutions in clear, business focused language. Ultimately, your success will be measured by happy customers who stay with FluidOne, trust your advice and continue to grow their relationship with us. Responsibilities: Own and manage a portfolio of SMB customers, acting as their main commercial point of contact and trusted advisor. Build strong, long term relationships by developing a deep understanding of each customer's business, priorities, challenges and future plans. Lead regular customer meetings, account reviews and QBRs, ensuring clear actions are agreed, documented and followed through. Work with technical teams to develop and maintain technology roadmaps that align each customer's IT strategy with their wider business goals. Retain and protect existing recurring revenue by proactively managing customer satisfaction, renewals, risks and potential churn. Identify opportunities to grow customer accounts by recommending relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. Maintain an accurate understanding of customer contracts, services, technology environments and upcoming renewal dates. Develop and manage a healthy pipeline of opportunities across the customer portfolio, maintaining accurate forecasts and CRM records. Work closely with service delivery, technical, project and support teams to ensure customers receive a consistently high level of service. Take ownership of commercial issues and customer escalations, coordinating with internal teams to ensure they are resolved effectively and communicated clearly. Support customers through technology changes, projects and service improvements, ensuring they understand the business value and outcomes. Achieve agreed targets for customer retention, recurring revenue growth and sales performance. Stay up to date with developments across the IT and cyber security landscape, helping customers understand emerging risks and opportunities. Represent FluidOne professionally at customer meetings, events and networking opportunities. Requirements: Ability to analyse and ask questions Follow procedures Calm under pressure Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution - 5 % company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Role Overview The Business Development Manager is a target carrying new business role responsible for driving strategic growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. The role is expected to operate at a senior and strategic level with prospective clients, engaging business owners, senior stakeholders and IT decision makers to understand wider commercial drivers, business challenges, risk, budget and long term priorities. The Business Development Manager will shape value led solutions, lead opportunities through qualification, proposal, negotiation and close, and convert prospects into long term recurring revenue customers. Working closely with the Commercial Director, sales colleagues, pre sales, technical and delivery teams, this role suits someone who can move beyond product led selling, build credibility with senior decision makers and position FluidOne as a trusted technology partner. Responsibilities Strategic new business development: Identify, target and secure new customers across FluidOne's portfolio, focusing on higher value opportunities where a consultative and commercially led sales approach is required. Qualified pipeline ownership: Build, manage and progress a healthy pipeline of qualified opportunities, taking ownership beyond initial lead generation and driving prospects through each stage of the sales cycle. Senior prospect engagement: Engage credibly with business owners, senior stakeholders, IT leaders and operational decision makers to understand their challenges, priorities, risks, budgets and wider commercial objectives. Strategic, solution led selling: Position FluidOne's services in a consultative way, linking technology solutions to customer risk, operational improvement, commercial outcomes and long term value rather than relying on product led selling. Commercial qualification: Qualify opportunities effectively, ensuring the right level of customer need, authority, budget, timescale, strategic fit and commercial return before committing internal resource. Proposal leadership: Lead the creation of commercially sound proposals, pricing and customer presentations, coordinating pre sales, technical, procurement and sales support input to produce a strong, credible customer proposition. Commercial negotiation: Manage commercial discussions, objections, contract terms and close plans to convert qualified opportunities into profitable recurring revenue. Target delivery: Take ownership of personal sales targets, including new business revenue, gross profit, recurring revenue and agreed activity measures, with accountability for both activity quality and commercial outcome. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear reporting and commercial planning. Internal collaboration: Work closely with account management, sales support, pre sales, technical, service delivery, operations, finance and procurement teams to ensure opportunities are shaped, priced and handed over correctly. Market awareness: Maintain strong awareness of the local business market, competitor activity, customer buying trends and relevant technology developments to support effective prospecting and customer conversations. Customer handover: Ensure newly won customers are handed over smoothly into delivery, service and account management teams with clear documentation, expectations and commercial detail. Requirements Proven experience in target carrying new business sales, ideally within managed services, IT, telecoms, cyber security, cloud, connectivity or a related technology environment. Strong commercial awareness with the ability to identify profitable opportunities, understand customer value drivers and shape conversations around business outcomes rather than individual products. Confident prospecting, networking and relationship building skills, with the ability to open doors and develop credible relationships with senior decision makers. Consultative and strategic selling approach with the ability to understand customer challenges, identify wider business impact and shape appropriate solutions. Excellent communication, questioning and listening skills. Strong negotiation and closing skills, with confidence managing objections and commercial discussions. Comfortable leading more complex sales conversations, coordinating internal specialists and maintaining ownership of the customer relationship throughout the sales process. Ability to manage a structured sales pipeline and maintain accurate CRM and forecasting information. Self motivated, resilient and target driven, with the discipline to manage activity and follow opportunities through to completion. Able to work collaboratively with technical, operational and commercial teams to deliver the right outcome for customers and business. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Role Overview Responsibilities Handle complex incidents and problems that cannot be resolved by 1st and 2nd line support, using deep technical knowledge and expertise. Take ownership of high-priority incidents, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis for recurring incidents and develop long term solutions to prevent reoccurrence. Address and fulfil advanced service requests requiring detailed technical knowledge, such as system upgrades or custom configurations. Assess, plan, and implement changes in the IT infrastructure, ensuring they are carried out with minimal disruption to services. Document complex issue resolutions and solutions, contributing to the knowledge base to assist lower tier support teams and end users. Provide guidance and training to 1st and 2nd line support staff to enhance their technical skills and improve overall service quality. Monitor system performance, identify bottlenecks, and implement optimisations to ensure optimal operation of IT services. Coordinate with external vendors and service providers to resolve hardware and software issues that require third party intervention. Plan and execute system upgrades, patches, and firmware updates to maintain security and functionality of IT systems. Develop and test disaster recovery plans, ensuring systems can be restored quickly in case of a major incident. Implement and maintain security measures to protect IT systems and data from unauthorised access and cyber threats. Assess current and future IT infrastructure needs, ensuring resources are available to meet the demands of the enterprise. Analyse service performance data, identify areas for improvement, and implement solutions to enhance service quality and efficiency. Ensure IT operations comply with industry standards and regulations, and support internal and external audits as required. Requirements Demonstrated ability to diagnose and resolve complex technical issues across various systems and applications. Deep understanding of server, network, and storage infrastructure, including experience with Windows and Linux operating systems, virtualisation technologies (e.g., VMware, Hyper V), and cloud platforms (e.g., AWS, Azure). Knowledge of networking protocols and configurations (e.g., TCP/IP, DNS, DHCP, VPN), and hands on experience with network devices (routers, switches, firewalls). Proficiency in managing and troubleshooting SQL and NoSQL databases (e.g., SQL Server, MySQL, MongoDB), including performance tuning and backup strategies. Strong skills in scripting languages (e.g., PowerShell, Python, Bash) for automation of tasks and processes. Experience in implementing and maintaining security measures, such as antivirus solutions, firewalls, intrusion detection/prevention systems, and security best practices. Capability to support and configure enterprise software applications, including ERP, CRM, and other business critical systems. Knowledge of backup solutions and disaster recovery planning and execution, ensuring data integrity and availability. Familiarity with tools and techniques for monitoring system performance and optimising resources to ensure efficient operation. Ability to create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and procedural documentation. Benefits after probationary period Employee Assistance programme (EAP) Life assurance (3 salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution - 5 % company contribution

FluidOne is looking for an IT Support Specialist to manage complex incidents and ensure minimal disruption to services. Responsibilities include diagnosing technical issues, managing IT infrastructure, and documenting solutions for improved service quality. The ideal candidate will possess strong knowledge of server and network infrastructure and have experience with various operating systems and scripting languages. The role offers several employee benefits after the probationary period, including life assurance and pension contributions.

Role Overview You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business as usual support. Requirements A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. Unifi / Ubiquiti would give you a headstart! A good understanding of the Microsoft Office suite & Microsoft 365 is essential. Possess a willingness to learn and co operate as part of a team. Excellent telephone manner is required along with friendly customer service skills. Attention to detail is very important. A logical approach to problem solving coupled with common sense. Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A technology service provider in Woking seeks an IT support professional to ensure clients' IT infrastructure remains operational. The role involves proactively monitoring systems, resolving technical incidents, and reporting to the Helpdesk Team Leader. Candidates should possess a basic understanding of IT, experience with Windows operating systems, and excellent customer service skills. Benefits include subsidised health care, pension contributions, and generous holiday entitlement.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

FluidOne, an award-winning provider of Connected Cloud Solutions in London, is seeking a dynamic Business Development person to drive business growth. The ideal candidate will have experience in Secure Networking, strong technical understanding, and a proven track record in sales and cross-selling. This role involves identifying new business opportunities, engaging with existing clients, and executing sales strategies. The position offers competitive benefits including subsidised health care and a pension contribution.

London (travel required to client sites and other FO branches) Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for March 2026. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification Role Overview We are seeking a dynamic and experienced Business Development person to join our London sales team. This role is pivotal in driving business growth with aspirations to significantly increase turnover by 2030. The role's primary purpose is to win net new business (50% approx.) and to Cross sell the wider group products and services into existing customers (50% approx.). The ideal candidate will have a proven track record in business development, strong technical understanding to effectively liaise with the presales and technical services teams. Additionally, they will have a strong background in SASE, SD-WAN & Security and the ability to lead and coordinate complex Secure Networking managed service sales. Role Responsibilities Business Development: Proactively identify and develop new business opportunities in Secure Networking services (SASE, SD-WAN, Cyber). Build and maintain strong relationships with potential clients to drive sales growth. Cross-Sell Client Engagement: Engage with existing clients to understand their requirements, provide tailored solutions, and ensure customer satisfaction. Leverage AI to offer innovative and efficient solutions. Sales Strategy: Execute strategic sales plans for Secure Networking services, aligning with AGP sales target. Focus on new business acquisition and market expansion. Market Analysis: Stay updated with industry trends, market conditions, and competitor activities. Identify opportunities and threats in the Secure Networking services sectors. Technical Liaison: Collaborate closely with the technical services team to understand and address client needs. Ensure seamless service delivery and leverage AI capabilities to enhance Secure Networking service offerings. Performance Monitoring: Provide regular reports and insights to senior management to drive informed decision-making. AI: Be comfortable in discussing Secure Networking with prospects, identifying opportunities for Secure Networking Services. Provide guidance on best practices and innovative solutions. Sales and Commercial Acumen: Work with the group commercial director to deliver the ability to sell the group Service Catalogue, services, and solutions effectively. Role Requirements Proven experience in a business development role in a Secure Networking company Track record of demonstrable cross-selling abilities of wider portfolio products Strong understanding of Secure Networking sales to business clients of over 1,000 seats, or greater than £100m turnover organisations. Excellent time management and organisation. Demonstrated ability to develop and win new Secure Networking services Technical understanding with the ability to liaise effectively with technical teams Strong communication, negotiation and interpersonal skills. Ability to work independently and as part of a team. Knowledge of Salesforce for business development and lead management is preferable or another CRM Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

FluidOne is seeking a skilled Technical Support professional to join its team in Camberley, England. The role requires proven experience in technical support and expertise in Windows and Microsoft Modern Workplace technologies, including Intune and Autopilot. The ideal candidate will have strong customer communication skills and be familiar with incident management, network infrastructure, and team mentorship. A supportive company culture and several employee benefits are offered after the probationary period.