MACMILLAN CANCER SUPPORT

Software Engineer Permanent Full time (34.5 hours) - we are open to a conversation about how you work these hours Hybrid - Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per Month in the office. Salary - £57500 - £62500 - benefits and recognition About us At Macmillan Cancer Support, we're doing more than transforming technology, we're transforming the way people affected by cancer access support, information and services when they need them most. We're looking for a passionate Digital Engineer to help shape the future of our digital platforms, products and integrations. If you're an experienced .NET developer who thrives in modern cloud environments and wants your work to have a genuine social impact, we'd love to hear from you. The Role As a Software Engineer, you'll be part of an empowered, multidisciplinary product squad, building and evolving digital products and services that make a real difference to people's lives. You'll work across the full software development lifecycle, from design and development through to testing, deployment and operational support, helping us deliver secure, scalable and high-performing solutions across our technology estate. Whether your background is in customer-facing digital experiences or enterprise integrations, you'll play a key role in driving our cloud-first transformation. What you'll be doing Designing, building and maintaining modern cloud-native applications using .NET and Azure Developing digital products, APIs and integrations that connect critical systems and services Championing engineering excellence through clean, maintainable and secure code Implementing and improving CI/CD pipelines and DevOps practices Building automated testing into every stage of delivery Working collaboratively within Agile product teams to shape solutions and deliver value Supporting the modernisation of legacy applications and platforms Sharing knowledge, mentoring colleagues and contributing to a culture of continuous improvement Helping ensure the reliability and resilience of business-critical services What we're looking for Essential experience Strong hands on experience with .NET 6+, C# and modern software engineering practices Experience working with relational and document databases such as SQL Server and Cosmos DB Strong understanding of Agile delivery and the full software development lifecycle Experience with TDD, Continuous Integration and collaborative engineering practices Proven experience building microservices, APIs and/or serverless solutions Experience working within cloud environments, ideally Microsoft Azure A passion for quality, security, automation and continuous improvement Nice to have Experience integrating with Dynamics 365 Experience with Digital Experience Platforms such as Sitecore Front end development experience using TypeScript and modern web frameworks Experience building and consuming RESTful APIs across front end and back end applications Azure Service Bus and event driven architecture experience ETL pipeline development experience

Senior Digital Performance Analyst Contract Type: Permanent. Full time (34.5 hours). We are open to a conversation about how you work these hours. Location: Hybrid - split between home and one of our Macmillan Offices. Expectations: this role will require once a month in the office. Salary Range: £50,000 - $55,000. About us At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. It's an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future. About the role As a Senior Digital Performance Analyst, you will play a key role in shaping how we measure and improve performance across Macmillan's digital estate. You'll define and drive a consistent approach to tracking, measurement and performance across our digital platforms and user journeys, ensuring we have a clear and reliable view of how our digital estate is performing and helping us better understand how users interact with our services and where we can improve their experience. Working closely with Product Teams and internal stakeholders, you will lead tracking and measurement across Macmillan's digital estate, ensuring we have reliable, compliant data to drive strategic decision-making and rapid experimentation. You'll also enable teams to clearly understand product performance and progress against quarterly goals. You will partner with teams to design measurement for key user journeys, support conversion rate optimisation, and ensure that insights are used effectively to improve outcomes for people living with cancer and create simpler, more relevant and more effective supporter experiences. Responsibilities Driving the implementation and ongoing optimisation of digital tracking across Macmillan's digital products and services. Defining and embedding a consistent approach to measurement and reporting across web, campaigns, and digital journeys. Designing and implementing event tracking for key supporter and service user journeys, ensuring we can measure performance end-to-end. Partnering with Product, Marketing and Fundraising teams to ensure insight is understood and acted on, supporting better decision making and prioritisation. Supporting experimentation and optimisation, including A/B testing and funnel analysis to improve user experience and outcomes. Ensuring all tracking is compliant with GDPR and organisational data governance standards, including consent management. Working with internal teams and external partners to ensure marketing attribution and campaign tracking is accurate and actionable. Owning the quality, accuracy, and integrity of digital data, identifying and resolving issues proactively. Creating clear, actionable dashboards and performance reporting, bringing together data from multiple sources to support decision making. Contributing to continuous improvement in analytics capability, keeping up to date with best practice and sharing improvements across the organisation. Line managing and coaching Digital Performance Analysts where required, supporting their development and helping to build analytics capability across the team. About you You'll bring a strong mix of technical analytics expertise, commercial thinking, and the ability to turn data into action and impact. We're particularly interested in candidates who can own digital performance end-to-end across products, journeys, and marketing activity. Qualifications Significant experience managing digital analytics and tracking across multiple tools and platforms, including GA4, Google Tag Manager, and behavioural analytics tools (e.g. Contentsquare) within complex environments where privacy and governance are key. A strong track record of using quantitative and behavioural insight to support decision making at pace, including optimisation and experimentation, A/B testing, funnel analysis and identifying opportunities to improve user experience and outcomes. Experience implementing and evaluating digital marketing campaigns (SEO, PPC, paid social, email), including tracking strategy and performance analysis. Strong problem solving and diagnostic skills, with the ability to identify and resolve tracking, attribution or data quality issues. Experience building dashboards and reports using tools such as Looker Studio (or similar), combining multiple data sources. A strong understanding of data privacy, GDPR, and responsible data use in digital analytics. Experience in implementing Consent Management Platforms such as One Trust in Google Tag Manager. Experience line managing or coaching others in analytics and contributing to building team capability. Recruitment Process Application deadline: 22nd June 2026. First interview dates: TBC.

Macmillan Cancer Support is looking for a Senior Digital Performance Analyst to shape measurement strategies across our digital platforms. This role involves tracking and performance analysis, with a hybrid work model requiring office presence once a month. The ideal candidate will have extensive experience in digital analytics tools and a strong ability to turn data into actionable insights. Responsibilities include implementing tracking processes and collaborating with various teams to enhance user experience.

Macmillan Cancer Support is looking for a Digital Workplace Officer to support the AI enablement initiative. You will coordinate the roll-out of the productivity tool Copilot and establish effective governance processes. Your work will involve delivering training materials, managing project documentation, and liaising with both internal teams and external partners. The role supports the confidence and capability of colleagues in using AI tools to deliver better services.

Digital Workplace Officer (AI Enablement & Governance) 12-month Fixed Term Full time (34.5 hours), we are open to a conversation about how you work these hours Location: Split between home and our London Office Salary Range: £39,000 - £43,000 per annum About the role Following the completion of a successful trial in 2025, Macmillan is moving into the second phase of its AI roll out and we are looking for someone to support the coordination of this work to ensure that colleagues are able to use AI to its fullest potential, safely and effectively. In this role you will support the Digital Workplace team in the roll out and day to day coordination of Macmillan's productivity AI tool - Copilot. You will play an instrumental role in coordinating the operational delivery and administration of Copilot, working closely with our external specialist implementation partner and our internal L&D team to help colleagues adopt new ways of working by promoting effective, safe and responsible use of AI tools. Your role will involve monitoring the use of Copilot using Microsoft dashboards, allocating and rescinding licences, maintaining documentation for Service Desk and colleagues, being the point of contact for queries on Copilot and assigning them to the right team to review. You will help coordinate activity between internal and external partners to support the implementation of clear and practical governance processes for the use of AI and AI agents. You will also support and maintain relationships with our network of AI Champions, helping them share best practice and encourage adoption within their teams. Working closely with Learning & Development, you will contribute to the creation of guidance materials, training resources and engagement activities that build confidence and capability in the use of AI tools. You may also support the delivery of training sessions and workshops alongside colleagues and external partners where needed. Beyond AI, you will support the creation of a Power Platform Centre of Excellence. You will help shape a shared vision for how Power Platform tools are used across the organisation and alongside the Digital Workplace Lead, support the development of better governance for use of the tools in this suite (Power Automate and Power Apps). Ultimately, this role ensures colleagues have access to the right tools that are effectively governed, well supported, and clearly understood so they can perform their jobs confidently and maximise the support we provide to people living with cancer. About You Experience of coordinating and delivering projects, ideally liaising with internal and external partners. Experience with contract management activities - including maintaining documentation, raising purchase orders, and coordinating with internal stakeholders and external suppliers. Good communication skills and a customer centric approach, with experience managing requests and understanding user need, and responding with a considerate and empathetic approach, even when you are not able to support a given ask or request. Excellent organisational skills, with experience developing and managing work against a plan, keeping an eye on risks and issues, and communicating progress to a varying group of stakeholders. Benefits 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days. Pension matched up to 7.5%. 120+ learning and development offers, with access to external professional qualifications. Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm. Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Job Title: Adviser - Donations and Recognition, Supporter Care x3 Contract type: Permanent Full time: 34.5 hours, we are open to a conversation about how you work these hours Location: Office-based in our London office, with attendance required 5 days a week. Salary Range: £27,000-£30,000 About us At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Our new organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good. About the role Are you passionate about delivering excellent supporter experiences and making a real difference? We're ideally looking for candidates who can start in August to support a busy and exciting period for the team. As an Adviser - Donations and Recognition, Supporter Care, you'll deliver high quality supporter care across non voice channels, particularly email, ensuring every interaction is accurate, meaningful and reflects the impact of donations and the importance of our valued supporters. You'll process donations, code & register Online Giving platforms and respond to a wide range of supporter enquiries across over 100 fundraising products. This includes creating personalised thanking communications and resolving complex donation queries. You'll work across CRM, income systems and a range of internal portals to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast paced, operational role where you'll balance productivity and quality targets while maintaining excellent attention to detail. About you The skills and experience we are looking for in the role are: Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries Ability to manage your own workload and prioritise tasks in a fast paced environment Confidence working with systems and technology, including CRM or databases Experience delivering customer or supporter focused service Ability to work across multiple channels including email and social media Strong organisational skills and ability to meet productivity and quality targets A proactive and solution focused approach to problem solving In return We offer a range of benefits, including: 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days Pension matched up to 7.5% 120+ learning and development offers, with access to external professional qualifications Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more Recruitment Process Application deadline: 14th June 2026 First interview dates: Week Commencing 22nd June 2026 To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact advice, or a conversation on reasonable adjustments.

Macmillan Cancer Support is seeking an Adviser for Donations and Recognition, Supporter Care, to deliver high quality supporter care across non-voice channels, particularly email. This full-time role consists of 34.5 hours based in our London office, with attendance required five days a week. The role involves processing donations, responding to supporter enquiries, and ensuring accurate data management. Candidates should possess strong communication skills and experience in customer service, along with a proactive approach to problem-solving. We offer various benefits, including 25 days holiday, pension matched up to 7.5%, and flexible working options.

Senior Customer Experience Manager Permanent Full time (34.5 hours) - we are open to a conversation about how you work these hours Hybrid: Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office Salary Range £55,000 £61,000 - benefits and recognition About us At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. About the role Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives. You'll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You'll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You'll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers. As an experienced, inclusive line manager, you will role model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers. About you? Excellent customer journey planning and service design experience, across multiple channels and touchpoints Excellent line management experience, with evidence of building committed, empowered and successful teams Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem solving to best meet customer needs, find solutions and drive culture change Significant understanding of how to deliver exceptional branded experiences and improving customer service Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations Experience of facilitation/training/coaching What we can offer you? 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days Pension matched up to 7.5% 120+ learning and development offers, with access to external professional qualifications Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Macmillan Cancer Support is seeking a Senior Customer Experience Manager to lead efforts in improving the experiences of supporters. This role involves strategic planning and management to ensure customer needs are prioritized within the charity's objectives. The successful candidate will work in a hybrid model between home and our London, Shipley, or Glasgow offices, ensuring a balance of office engagement and remote work. Key benefits include a salary range of £55,000 to £61,000, 25 days holiday, and a pension matched up to 7.5%.