QA

Are you looking to launch your career in IT, networking and security? We're looking for an IT Support Apprentice to join our team, where you'll gain hands-on experience supporting a range of IT and security systems. Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You'll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry. What you'll be doing: As an IT Support Apprentice, you'll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems. Responsibilities: Providing 1st & 2nd line support to staff and customers across IT and security systems. Keeping our networks running smoothly with updates, patches, and upgrades. Supporting remote users and apps - configuring, troubleshooting, and making sure things work. Managing user accounts and access across our platforms. Helping keep our 5,000+ devices connected and secure. Looking after our VOIP system and CCTV video management systems. Teaming up with external suppliers to get the right kit and support in place. Pitching in with general admin tasks when needed. What we're looking for: A natural multitasker who can prioritise what matters most. Basic networking knowledge (LAN, WAN, WiFi, DNS, DHCP, port forwarding). Confident with Microsoft Windows, Office, and familiar with iOS & Android. A strong communicator who works well in a team (but also cracks on independently). Reliable, accountable, and cool under pressure. A problem-solver who doesn't just find the issue - you fix it. Someone eager to learn and grow into new technologies, especially in security systems. Driving licence and own vehicle (due to location of the office) You don't need to know everything on day one - full training will be provided to help you build confidence and expertise. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am to 5pm with 30 minute lunch break. Benefits: 28 days holiday allowance (including bank holidays). Company events. Casual dress. Employee mentoring programme. Free, on-site parking. Ongoing support and training throughout your apprenticeship. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Keytracker: The organisation is a leading developer of smart asset and key management solutions. Our SaaS platform, AssetControl Cloud, helps organisations manage their assets efficiently and securely. We're passionate about innovation, usability, and delivering first-class solutions for our customers. We're looking for an enthusiastic Level 4 Software Developer Apprentice to join our growing software team. You'll gain hands-on experience developing real-world applications while contributing directly to live projects used by our customers every day. Overview: As a Software Developer Apprentice, you'll work alongside experienced developers to design, build, and improve features for our SaaS web application. You'll liaise with internal teams and external stakeholders, including customers, to deliver updates, resolve issues, and support product development. This role is ideal for someone with a strong interest in web development who enjoys problem-solving, learning new technologies, and taking ownership of their work. Responsibilities: Assist in developing and maintaining our SaaS web platform using PHP (preferably Laravel). Contribute to front-end development using HTML5, CSS3, and JavaScript. Participate in the full development lifecycle - from planning and design through to testing and deployment. Communicate effectively with internal teams and external stakeholders to clarify requirements and provide updates. Liaise with customers to understand their needs and deliver improvements & new features. Work collaboratively within an Agile environment, attending stand-ups and contributing ideas. Write and test clean, maintainable, and well-documented code. Troubleshoot, debug, and resolve issues efficiently. Demonstrate initiative by identifying opportunities for improvement and suggesting solutions. Who we're looking for: You should be curious, proactive, and eager to learn - someone who enjoys creating solutions that make a real impact. If you love coding, thrive in a collaborative environment, and want to develop your skills on real products used worldwide, we'd love to hear from you. Required skills: Good knowledge or understanding of PHP (knowledge of Laravel is a plus). Understanding of modern web technologies - HTML5, CSS3, and JavaScript. Strong research & problem-solving skills - proactive, creative, and logical. Excellent communication skills, both written and verbal. Able to work independently and take responsibility for assigned tasks. Motivated, disciplined, and committed to achieving goals even when faced with challenges. Additionally, the following experience would be beneficial: Experience with databases such as MySQL or PostgreSQL. Familiarity with version control systems (e.g., Git). Understanding of RESTful APIs or web application architecture. Interest in UI/UX and modern development practices. Passion for IT and technology. Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: Real-world development experience on a live SaaS platform. Mentoring and training from experienced developers. Opportunity to grow into a full-time Software Developer position upon completion. Supportive, structured environment with regular feedback and learning opportunities. Competitive apprenticeship salary. Exposure to cutting-edge technologies and development best practices. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Ruskin Mill Trust: Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. Overview: As an IT Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers. Responsibilities: Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Desirable skills: Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Good organisation skills Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. Benefits: Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications A comprehensive induction Internal and external staff development opportunities Working for a visionary organisation Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About SPS: Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions. Overview: You will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands-on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills. The apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services. Responsibilities: Provide Tier 1 and supervised Tier 2 IT systems support for the company's users, devices, and internal network services, escalating complex issues as required. Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory. Support the purchase, setup, and installation of IT equipment as required. Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems. Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patching/upgrades, and management of cloud services. Help manage service accounts and vendor contracts (e.g. internet, phone, printer). Contribute to maintaining documentation of the company's technology architecture. Research and suggest service enhancements to improve efficiency and user experience. Support the implementation and maintenance of the company's ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System. Assist with cyber security initiatives such as endpoint management, access control, and awareness activities. Assist with privacy and cyber client engagements as required. Ensure compliance with GDPR and UK data protection regulations in all IT operations. Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives. Required skills: Interest in developing a career in IT operations or systems support. Basic understanding of computer systems, networks, and data protection. Enthusiasm for technology, problem-solving, and continuous learning. Strong attention to detail and willingness to follow documented procedures. Must be eligible to work in the United Kingdom. Must complete a background investigation Additionally, the following experience would be beneficial: Some prior exposure to IT systems through study, personal projects, or work experience. Awareness of macOS, Windows, or Google Workspace environments. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. This is a full-time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel. Benefits: 20 vacation days plus bank holidays (8). Personal accident insurance. Employee Assistance Program for personal needs. Enrolment into the pension scheme to which SPS contributes 3% of your salary. Credentity protection - Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. Dedicated security and intelligence training programs for professional development. Coaching and mentoring opportunities. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Jem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions-everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services. We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations. Overview: An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support. Responsibilities: Computer assembly and setup Software installation and configuration Upgrades, repairs and virus / malware removal Troubleshooting and diagnostics Data recovery, transfer and backup solutions Case management and customer support What we're looking for: A strong interest in IT hardware and software, willing to learn from the ground up A logical, methodical approach to diagnosing and solving problems Good communication skills; able to explain technical issues in ways non-technical users can understand Reliable, organised, with attention to detail A positive attitude, willing to take initiative and ask questions Able to drive ( essential ) Salary: £17,000 per annum Working hours: 35 hours per week, Monday to Friday, 9am to 5pm What you'll get - company benefits: Structured apprenticeship training: Guided learning with skilled mentors; combination of on-the-job experience and theoretical training Formal qualification: Opportunity to gain recognised IT / engineering qualification Hands-on experience: Exposure to a wide variety of hardware, software, and customer types-business and home users Supportive team environment: Work with experienced technicians, ongoing coaching and feedback Career progression: Potential to move into a junior or technician role once apprenticeship is successfully completed Employee discount: On computer hardware, peripherals, and services offered by Jem Computer Systems Tools and equipment provided: Access to workshop tools, diagnostic software, test hardware Contributory pension, holiday entitlement: As per statutory requirements, plus any additional company provisions Modern workshop facilities: Well-equipped workspace at Cupar Business Centre; good transport links If you are enthusiastic, driven, and looking to build a solid foundation in IT, we'd love to hear from you! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Global Marine Group: Global Marine Group is a leading independent provider of subsea fibre optic connectivity solutions offering a broad range of services including consultancy, subsea cable engineering, installation and maintenance, covering the lifespan of a subsea fibre optic cable system which is delivered to customers worldwide. Overview: As an IT Apprentice you will learn and apply technical skills to service end-user IT requests. They will work in a global network environment, gaining knowledge of our IT solutions and completing any required coursework exams. Responsibilities: Act as the first point of contact for IT support by answering calls, logging incidents, and routine tickets to appropriate support teams. Install, maintain, and provide technical support for end-user client devices, ensuring optimal performance and user satisfaction. Create, update, and manage service tickets in line with company processes and service-level expectations. Working towards being able to troubleshoot and resolve basic technical issues on your own initiative. Escalate complex problems to second, third-line support and or management when required. Collaborate closely with your peers, colleagues and the wider IT team to ensure timely and effective resolution of customer issues. Deliver remote support to internal personnel, vessels, business units, and global site locations. Assist in the ongoing monitoring and support of the Global Marine estate, contributing to the smooth operation of worldwide marine IT infrastructure. Take part in team building exercises when required. Required skills: Good communication skills and relationship-building ability. Good analytical and active listening abilities. A genuine enthusiasm for learning and continuous personal development. A logical, methodical approach to problem solving. Openness to feedback and constructive guidance. Ability to work independently and as part of a team. Good organisational and time management skills. Must be within reasonable commuting distance to the office. Full driving license held or currently working towards obtaining one (desirable). Working knowledge of Microsoft Office (desirable). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 36 hours per week. 5 days per week in office, with Fridays at home once probation has been passed Benefits: Group pension with access to independent financial advisor. Life cover - inclusive with group pension plan. Private medical insurance and Medicash plan. Dental scheme - at a subsidised cost. Fitness club subsidy. x2 professional subscriptions. Cycle scheme - As per the green initiative, approved by the Government scheme. Eyesight test contribution. Perkbox - employee discount scheme along with a Wellness Hub. Enhanced maternity and paternity pay. 25 days annual leave rising to 30 after 10 years' service. Option to purchase an additional 5 days annual leave per year. 3 paid volunteer days. Free on-site parking - at all sites. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: The University of Warwick is a world-class institution committed to innovation and excellence. Its Information and Digital Group (IDG) delivers cutting-edge digital services that empower students, academics, and staff. Within IDG, the Infrastructure & Operations (I&O) team ensures reliable, secure, and high-performing IT systems and networks, supporting teaching, research, and administration across campus. Overview: Join our Network team and kick-start your career in IT! You'll work alongside experienced engineers, gaining hands-on experience in maintaining and improving the University's network services. Key responsibilities include: Assisting with network support and troubleshooting. Supporting maintenance tasks such as switch configuration, patch/cable management, and equipment testing. Monitoring network performance and availability. Helping with planned upgrades and hardware replacements. Recording and closing incidents following established processes. You'll also complete structured training leading to a Level 4 Network Engineer qualification. Required skills: Demonstrable IT skills gained through a formal role, education, or hobby. Experience working in a team to deliver high-quality services. Experience providing advice and guidance to customers and colleagues. Ability to manage time and meet deadlines. Excellent spoken and written communication skills and ability to build effective relationships. Strong digital competence (Microsoft 365, email, internet). Ability to solve problems independently and as part of a team. Knowledge of health and safety issues. Ability to participate in networks to share good practice and exchange information. Enthusiastic and motivated learner. Team player with flexibility and adaptability. Calm under pressure with attention to detail. Willingness to learn new technologies. Organised and self-disciplined. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 36.5 hours per week. Benefits: Pension: Three attractive pension schemes (depending on grade). Recognition: Long service rewards and recognition programmes. Annual leave: 4 shutdown days, 8 statutory days, plus 26 days (Grades 1A-5) or 30 days (Grades 6-9). Health & wellbeing: Access to EAP, medical/dental cash plans, insurance, eyecare, and Warwick Sport facilities (gym, pool, fitness classes, climbing wall). Personal development: Leadership and management development programmes; career-focused courses via the Centre for Lifelong Learning. Travel & transport: Campus transport services and bike hire options. Employee discounts: Savings on travel, dining, shopping, entertainment, Warwick hotel bookings, and Arts Centre events. Work/life balance: Flexible working, career breaks, generous parental leave, and on-campus childcare services. Future prospects: On completion, you'll have a recognised qualification and practical experience, opening doors to roles such as Network Engineer or other IT infrastructure positions. There are strong opportunities for progression within the University or across the wider technology sector. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: The University of Warwick is a world-class institution committed to innovation and excellence. Its Information and Digital Group (IDG) delivers cutting-edge digital services that empower students, academics, and staff. Within IDG, the Infrastructure & Operations (I&O) team ensures reliable, secure, and high-performing IT systems and networks, supporting teaching, research, and administration across campus. Overview: Join our Cloud & Hosting team and kick-start your career in IT! You'll work alongside experienced Cloud Engineers, gaining hands-on experience in managing and supporting virtualised server environments and Cloud platforms. Key responsibilities include: Provisioning and maintaining virtual resources using VMware and other hosting technologies. Supporting Microsoft Azure administration and resource management. Resolving hosting-related support incidents and service requests. Monitoring system performance, capacity, and alerts across Cloud and on-prem environments. Assisting with operating system patching and updates. Contributing to planned upgrade and refresh programmes for hosting platforms. Maintaining documentation and following operational procedures. You'll also complete structured training leading to a Level 4 DevOps Engineer qualification. Required skills: Demonstrable IT skills gained through a formal role, education, or hobby. Experience working in a team to deliver high-quality services. Experience providing advice and guidance to customers and colleagues. Ability to manage time and meet deadlines. Excellent spoken and written communication skills and ability to build effective relationships. Strong digital competence (Microsoft 365, email, internet). Ability to solve problems independently and as part of a team. Knowledge of health and safety issues. Ability to participate in networks to share good practice and exchange information. Enthusiastic and motivated learner. Team player with flexibility and adaptability. Calm under pressure with attention to detail. Willingness to learn new technologies. Organised and self-disciplined. Entry requirements: A Level in STEM subject, or BTEC Diploma in STEM subject, or Level 3 IT apprenticeship You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Pension: Three attractive pension schemes (depending on grade). Recognition: Long service rewards and recognition programmes. Annual leave: 4 shutdown days, 8 statutory days, plus 26 days (Grades 1A-5) or 30 days (Grades 6-9). Health & wellbeing: Access to EAP, medical/dental cash plans, insurance, eyecare, and Warwick Sport facilities (gym, pool, fitness classes, climbing wall). Personal development: Leadership and management development programmes; career-focused courses via the Centre for Lifelong Learning. Travel & transport: Campus transport services and bike hire options. Employee discounts: Savings on travel, dining, shopping, entertainment, Warwick hotel bookings, and Arts Centre events. Work/life balance: Flexible working, career breaks, generous parental leave, and on-campus childcare services. Future prospects: On completion, you'll have a recognised qualification and practical experience, opening doors to roles such as Cloud Engineer, DevOps Engineer, or other IT infrastructure positions. There are strong opportunities for progression within the University or across the wider technology sector. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

At Trafford Council we are EPIC! We EMPOWER - We inspire and trust our people to deliver the best outcomes for our customers, communities and colleagues. We are PEOPLE CENTRED - We value all people, within and external to the organisation and give those around us respect. We will act with honesty and integrity in all that we do and create an environment that enables everyone we work with to thrive and succeed. We are INCLUSIVE - We are committed to creating an environment that values and respects the diversity and richness differences bring. We COLLABORATE - We build relationships, collaborate; treat people as equal partners and work together to make things happen. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Responsibilities: Assist in monitoring network traffic and using SIEM tools (e.g. FortiSIEM, Microsoft Sentinel) to detect suspicious activity and triage security risks. Support incident reporting and response, including risk assessments and vulnerability scans. Gain hands-on experience managing firewalls, antivirus, endpoint security, patching, and software updates. Collaborate with IT, Legal, and other departments to ensure a unified security approach, including third-party risk assessments. Monitor and respond to the IT Security Queue (CVE updates, service requests, incidents, bulletins). Assess and manage tickets, ensuring priority issues are resolved within 48 hours. Handle walk-up incidents and participate in major incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users. Proven problem-solving and troubleshooting abilities, with a proactive approach to resolving issues and taking ownership. Effective planning and organisational skills, able to prioritise tasks, meet deadlines, and adapt to changing priorities. High attention to detail in recording accurate information and working across different systems and processes. Ability to work both independently and collaboratively within a team, with minimal supervision. Good numerical skills and a customer-focused mindset. Driving licence and own vehicle due to the location of the office. Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 36.25 hours per week. Benefits: You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. We also offer hybrid working. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About the role: Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers - from household names to innovative start-ups - across industries including law, accountancy, storage, shipping, travel, and manufacturing. We currently have an exciting opportunity to join a global organisation operating within the maritime and business services sector. This role offers the chance to develop valuable IT skills while supporting the company's commitment to maintaining a secure, efficient, and technology-driven workplace. As an IT Service Delivery Apprentice , you'll gain hands-on experience in a busy, professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. You'll work alongside experienced IT professionals, developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation. Responsibilities: Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self-Service Portal. Provide clear and concise ticket notes in ITSM tool when creating, updating and resolving incidents. Ticket quality is imperative Knowledge articles - Review and assist with creation and upkeep of knowledge base articles to be consumed by the end user - with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk Hardware - Assist in the setup, installation and configuration of laptops, printers, and other IT equipment Projects - Provide support and guidance for any projects that require Service Desk involvement Assets - Work closely with the team to ensure that the IT Asset Database is always maintained and up to date JML (joiners/movers/leavers) - Assist the team with weekly Joiners/Movers and Leavers from the company. Ensure all tickets are actioned correctly in line with SOC controls General housekeeping - Ensure our Service Delivery department, build room and working area are free from clutter, with a clear desk policy in mind Communication and collaboration - Workprofessionally and closely with team members and wider business colleagues Stay informed about emerging IT trends and security standards What's in it for you? A chance to earn while you learn and achieve a nationally recognised qualification Hands-on experience in a global, professional organisation Mentoring and support from experienced IT professionals Opportunities to grow and progress within IT support and related fields Salary: £16,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: The opportunity to work with an experienced IT team Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you passionate about technology and eager to start a career in cyber security? We are looking for a Cyber Security Engineer Apprentice to join our growing team and gain hands-on experience in protecting digital assets. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Security Engineer Apprentice at SNO, you'll work alongside experienced professionals to safeguard systems and data. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection). Supporting the identification and assessment of security threats, vulnerabilities, and risks. Helping respond to security incidents and participating in investigations under supervision. Maintaining documentation on security policies, procedures, and standards. Participating in security audits and compliance checks. Assisting with user awareness training and promoting best practices. Staying up-to-date with the latest cyber security trends and technologies. What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills. Strong problem-solving skills and attention to detail. Basic understanding of computer networks, operating systems, and cyber threats (desirable but not essential). Excellent communication skills, both written and verbal. Ability to work collaboratively as a team and use initiative. Organisational skills and effective time management. Full, clean driving license and access to vehicle (desirable but not essential). Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Huddersfield Town Association Football Club is a historic English football club based in West Yorkshire. Known as The Terriers , the club boasts a proud legacy, including being the first team to win three consecutive English league titles in the 1920s and an FA Cup victory in 1922. Today, Huddersfield Town plays at the modern John Smith's Stadium, which serves as a hub for sport and community engagement. With a strong commitment to innovation, teamwork, and local pride, HTAFC continues to build on its rich heritage while striving for success on and off the pitch. Overview: The IT Network Support Apprentice will support the IT Team with the day-to-day operation of the various components that comprise the active infrastructure (including Aruba switches, routers, firewalls, wireless infrastructure, and network management systems). The post holder will also assist in the continuous development and design of the network active infrastructure, maintaining and monitoring the network as part of day-to-day operations, and contributing to the ongoing development of the company's networks. Working as a team member, the post holder will also contribute to investigating and introducing new technologies and networking services to support the company's IT strategy. Responsibilities: Problem-solving end user support issues. Being a direct point of contact for both internal and external enquiries. Client operating systems installations. Telecoms installations. IT remote support. Assisting with repairs of faulty equipment. Assisting in setting up office network systems. Assisting in the audio-visual set-up for the stadium and training ground, including for match days and other events as required. Contributing ideas to programmes and developing projects. Ensuring all information is kept up-to-date and recorded as necessary. Active Directory, Group Policy, DNS, DHCP. IT security, desktop/file and folder/network and internet. Office 365 applications. Liaising with external suppliers. Monitoring backup and recovery policies. Continuing to invest in learning and development. Ensuring IT-related issues are addressed and resolved in a timely manner. Providing a high level of customer service at all times. Ensuring infrastructure is consistently well-maintained and developed, with all necessary security in place Desirable skills: Proactive with workload and interventions. Seek to continually develop their skills and knowledge. Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role. Communicate appropriately at all levels. Be flexible to fit the development and growth of the organisation. Be flexible in hours of work. Be trustworthy and adhere to the Club's Code of Conduct and Ethics. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours a week, 9am - 5pm with 1 hour lunch break. If you are working a matchday you will get a day off in lieu. Benefits: Enhanced maternity, paternity, and adoption payments. Season card allocation. Professional development opportunities. Free on-site parking. Pension scheme. Support for caring and family commitments. Future prospects: Potential to move to a qualified role in IT Support. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Tecknuovo is a technology consultancy with a deliberately different approach. This means we focus on people, not technology. We move at pace and ensure zero dependency on us at the end of each project. Our mission is to challenge our industry's norm of supplier dependency. We don't only build and deliver solutions - we train and up-skill our customer's teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation.We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superhero's, book worms, geeks, creatives and open. We are deliberately different. Overview: You'll be part of the Delivery and Engineering Hub - the heart of how we bring value to our clients. The hub champions collaboration, continuous learning, and high standards in delivery. It's a great place to start your career, surrounded by specialists who will support your growth and challenge you to think differently. As a DevOps Apprentice, you'll support our engineers and delivery teams by contributing to the infrastructure, automation, and monitoring systems that keep our projects running smoothly. You'll work closely with the Engineering, Delivery and Data hubs, rotating across different client projects to build your hands-on experience. You'll report to a DevOps Lead or Senior Engineer, with a dedicated apprenticeship coach to support your formal learning. Responsibilities: Assist with the configuration and monitoring of cloud infrastructure (e.g., AWS, Azure). Support in building and maintaining CI/CD pipelines. Write scripts to automate routine operational tasks (e.g., Python, Bash, PowerShell). Monitor system performance and help with issue resolution. Work collaboratively with multidisciplinary teams on client engagements. Participate in regular sprint planning and team retrospectives. Document infrastructure processes and share learnings with the team. Desirable skills: Basic familiarity with a programming or scripting language (e.g., Python, Shell). An interest in cloud services such as AWS, Azure or GCP. Comfortable using Linux or command-line environments. Willingness to learn and grow in a fast-paced consultancy environment. Entry requirements: A Level in STEM subject, or BTEC Diploma in STEM subject, or Level 3 IT apprenticeship You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm, 3 - 4 days in the office, Fridays working from home. Benefits: As part of our benefits package, everyone receives a Vitality membership, designed to support your overall health and wellbeing. It rewards healthy lifestyle choices - like staying active, eating well, and getting regular health checks - with discounts, perks, and partner offers. From reduced gym memberships and smartwatches to weekly coffee and cinema tickets, it's a great way to stay motivated and feel good, inside and out. We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills. As well as conducting monthly growth canvases to support you in reaching your full potential. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you passionate about technology and eager to start a career in cyber security? We're looking for a Cyber Threat Detection & Response Apprentice to join our growing team and gain hands-on experience in identifying and responding to cyber threats. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Threat Detection & Response Apprentice at SNO, you'll work alongside experienced professionals to strengthen our cyber defence capabilities. Your responsibilities will include: Assisting in monitoring network traffic and security alerts to identify potential threats. Supporting investigations into security incidents, gathering evidence and documenting findings. Using Security Information and Event Management (SIEM) tools to detect and analyse suspicious activities. Collaborating with the cyber security team to respond to incidents and implement mitigation strategies. Helping maintain and update incident response documentation and procedures. Contributing to threat intelligence reviews and sharing findings with stakeholders. Preparing reports and presentations on security incidents and trends. Staying up-to-date with emerging cyber threats and technologies. What we're looking for: Genuine interest in cyber security and IT with a willingness to learn. Strong analytical and problem-solving skills. Basic understanding of computer networks, operating systems, and cyber security principles (desirable but not essential). Excellent communication skills and ability to work collaboratively. Attention to detail and ability to follow structured processes. Full, clean UK driving licence (desirable but not essential). Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business. Responsibilities: Log incidents and faults, categorising them Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow standard operating procedures of the company Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks to management team Manage scheduled tasks for customers Desirable skills: A good understanding and hands on experience of Microsoft 365 and Windows Great communications skills both verbal and written Good and efficient problem solving, with a focus on quick fixes Able to follow processes and procedures The ability to work well under pressure in a fast moving and dynamic business The ability to work at both our office in Cranleigh (3 days) and at home (2 days) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5.30pm Benefits: Coffee machine Regular team outings Dress down environment Future prospects: Possibility of full time employment About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Optical Express: Optical Express are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in their people and technology. Optical Express are Europe's leading private provider of laser eye, premium intraocular lens and cataract surgery. They look after thousands of patients in their clinics every week. The Optical Express team work together, collectively and consistently striving for excellence. They support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to local communities, through their range of charitable and environmental projects. What will I be doing? Assess and respond to incidents logged according to customer and priority needs, while aiming to reach a resolution in agreement with relevant SLAs and maximise customer satisfaction Log all incoming calls, chats, web and emails to the service desk Ensure all information is accurately recorded in the service management tool ServiceNow Ensure that incidents/requests are assigned to the correct resolver team Take ownership of logged incidents/requests, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolutions, ensuring the incident log is accurately updated at all stages Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users Plan and prioritise workload to ensure deadlines and targets are met while following processes to ensure that a high-quality service is provided to both internal and external customers Develop and maintain knowledge and skills and keep up to date with new processes, procedures and developments What do I need to be successful? Passion for IT Enthusiasm to learn Excellent communication skills Strong work ethic Interest in problem solving Desire to build relationships within the Service Desk Team and the wider organisation Salary : £20,800 per annum Working hours : Monday to Friday, 9am - 5:30pm Benefits: Great starting salary Opportunity to progress internally Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you passionate about technology and eager to start a career in cyber security? We are looking for a Cyber Security Engineer Apprentice to join our growing team and gain hands-on experience in protecting digital assets. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Security Engineer Apprentice at SNO, you'll work alongside experienced professionals to safeguard systems and data. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection). Supporting the identification and assessment of security threats, vulnerabilities, and risks. Helping respond to security incidents and participating in investigations under supervision. Maintaining documentation on security policies, procedures, and standards. Participating in security audits and compliance checks. Assisting with user awareness training and promoting best practices. Staying up-to-date with the latest cyber security trends and technologies. What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills. Strong problem-solving skills and attention to detail. Basic understanding of computer networks, operating systems, and cyber threats (desirable but not essential). Excellent communication skills, both written and verbal. Ability to work collaboratively as a team and use initiative. Organisational skills and effective time management. Full, clean driving license and access to vehicle (desirable but not essential). Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours : 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About The Deck Enterprises: The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. About the role: We are looking for an enthusiastic and motivated IT Support Apprentice to join our team. This is an entry-level opportunity for someone eager to start a career in IT. You will receive on-the-job training and 6 hours per week to your apprenticeship to build your technical skills. This role is ideal for individuals who enjoy problem-solving and want to learn how to support hardware, software, and network systems in a professional environment. Responsibilities: With guidance and training, you will: Assist in providing first-line technical support to internal users via phone, email, and in-person. Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms. Help install, configure, and maintain desktops, laptops, printers, and other peripherals. Support user account setup and permissions in Microsoft 365 and Active Directory. Participate in monitoring IT systems and maintaining performance. Document support issues and resolutions in the ticketing system. Assist with onboarding/offboarding processes, including device setup and account provisioning. Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users. Shadow IT team members on infrastructure upgrades and projects. Follow IT policies, security protocols, and data protection guidelines. Required skills: A strong interest in IT and technology. Good communication and problem-solving skills. Willingness to learn and take part in structured training. Ability to work as part of a team and manage time effectively. Prior work experience is required, basic IT skills and knowledge is beneficial. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: Pension scheme and private healthcare. 25 days annual leave + bank holidays. Training and certification support. Hybrid work flexibility. A collaborative and inclusive work culture. You will receive hands-on experience and formal training (6 hours per week). Opportunity to gain industry-recognized certifications during the apprenticeship. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you passionate about technology and eager to start a career in cyber security? We're looking for a Cyber Threat Detection & Response Apprentice to join our growing team and gain hands-on experience in identifying and responding to cyber threats. This is your chance to learn from industry experts and develop practical skills in a dynamic, supportive environment. Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we've expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready. Responsibilities: As a Cyber Threat Detection & Response Apprentice at SNO, you'll work alongside experienced professionals to strengthen our cyber defence capabilities. Your responsibilities will include: Assisting in monitoring network traffic and security alerts to identify potential threats. Supporting investigations into security incidents, gathering evidence and documenting findings. Using Security Information and Event Management (SIEM) tools to detect and analyse suspicious activities. Collaborating with the cyber security team to respond to incidents and implement mitigation strategies. Helping maintain and update incident response documentation and procedures. Contributing to threat intelligence reviews and sharing findings with stakeholders. Preparing reports and presentations on security incidents and trends. Staying up-to-date with emerging cyber threats and technologies. What we're looking for: Genuine interest in cyber security and IT with a willingness to learn. Strong analytical and problem-solving skills. Basic understanding of computer networks, operating systems, and cyber security principles (desirable but not essential). Excellent communication skills and ability to work collaboratively. Attention to detail and ability to follow structured processes. Full, clean UK driving licence (desirable but not essential). Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 9am-5pm with 30 minutes lunch break. Benefits: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays. Pension scheme (optional). Structured learning and development plan, including paid study time and support for professional qualifications. Hands-on experience in a thriving and supportive IT security environment. Opportunities to work with cutting-edge security technologies and solutions. Mentorship from experienced cyber security professionals. Competitive apprenticeship salary with potential for progression upon completion. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.