IT Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role so no working from home. As my client is quite rural you will need your own transport to be considered. You will need to undergo an enhanced DBS if successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support Management experience and 2 years project management experience. Familiar with integrated application environments, including Information Systems, CRM (MIS) and Virtual Learning Environments using Azure services. Familiar with methodologies and project tools such as PRINCE2 and Microsoft Project. Familiar with specified high-level programming languages (e.g. Power Automate, PowerBI), and integration techniques (e.g. API, Wonde). Please only apply if you have the above skills, you drive, live near to Thatcham and you are looking for a good solid permanent career within the IT Industry.
05/03/2026
Full time
IT Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role so no working from home. As my client is quite rural you will need your own transport to be considered. You will need to undergo an enhanced DBS if successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support Management experience and 2 years project management experience. Familiar with integrated application environments, including Information Systems, CRM (MIS) and Virtual Learning Environments using Azure services. Familiar with methodologies and project tools such as PRINCE2 and Microsoft Project. Familiar with specified high-level programming languages (e.g. Power Automate, PowerBI), and integration techniques (e.g. API, Wonde). Please only apply if you have the above skills, you drive, live near to Thatcham and you are looking for a good solid permanent career within the IT Industry.
Job Responsibilities This is a key role within IT division and will lead a team of Project Managers/Business Analyst staff dealing with new application installs, upgrades and refresh projects. You'll also be the key point of contact for the IT management team and the business relating to Projects, helping the IT Director and other IT leaders in identifying opportunities to deliver improvements and enhancements and planning those solutions into the overall roadmap. Reporting to the IT Director the Projects Team Leader will have overall responsibility for the Projects Team but will also have to influence, advise and support people across the entire IT division with regard to the project lifecycle, roadmap and reporting. Also manage the day to day aspects of one or more projects, including but not limited to: planning and scheduling, budget management; risk and issue management; work and resource assignment; and reporting; Identify and manage the change management aspects of projects, eg recognise the changes in the broader business environment; identify the relevant stakeholders; develop the appropriate approach; communicate with and train the relevant staff/clients on the appropriate changes; and generally win support; Skills Required Team management - ability to build a culture of accountability, responsibility and trust within a team to deliver excellent results Proven experience of delivering IT projects from inception and sign off to a successful service transition. Excellent understanding of change management with a pragmatic approach. Excellent analytic skills with a good understanding of business analysis techniques. Experience of using Microsoft Project, or an equivalent tool, to plan, manage and track projects. Strong knowledge of analysis techniques (eg process flows, structured questioning).
04/02/2022
Full time
Job Responsibilities This is a key role within IT division and will lead a team of Project Managers/Business Analyst staff dealing with new application installs, upgrades and refresh projects. You'll also be the key point of contact for the IT management team and the business relating to Projects, helping the IT Director and other IT leaders in identifying opportunities to deliver improvements and enhancements and planning those solutions into the overall roadmap. Reporting to the IT Director the Projects Team Leader will have overall responsibility for the Projects Team but will also have to influence, advise and support people across the entire IT division with regard to the project lifecycle, roadmap and reporting. Also manage the day to day aspects of one or more projects, including but not limited to: planning and scheduling, budget management; risk and issue management; work and resource assignment; and reporting; Identify and manage the change management aspects of projects, eg recognise the changes in the broader business environment; identify the relevant stakeholders; develop the appropriate approach; communicate with and train the relevant staff/clients on the appropriate changes; and generally win support; Skills Required Team management - ability to build a culture of accountability, responsibility and trust within a team to deliver excellent results Proven experience of delivering IT projects from inception and sign off to a successful service transition. Excellent understanding of change management with a pragmatic approach. Excellent analytic skills with a good understanding of business analysis techniques. Experience of using Microsoft Project, or an equivalent tool, to plan, manage and track projects. Strong knowledge of analysis techniques (eg process flows, structured questioning).
Job Role Work effectively, efficiently and respectfully alongside other Technical Support Analysts (2nd Line) Provide operational, and technical support for the Firm globally To provide assistance as a project resource as and when required Creating and maintaining support documentation, providing any suggestions of improvements to the IT Training team with regards to the user guidance material Skills Previous experience working in a law firm Excellent Office 365, Windows 10, Active Directory & Exchange knowledge Experience supporting Mobile Devices and using Intune Legal Applications - iManage Work 10, InTapp, Bighand, Aderant, Workshare or InterAction Desirable - MAC OS, Virtual desktops and VPN technologies
01/02/2022
Full time
Job Role Work effectively, efficiently and respectfully alongside other Technical Support Analysts (2nd Line) Provide operational, and technical support for the Firm globally To provide assistance as a project resource as and when required Creating and maintaining support documentation, providing any suggestions of improvements to the IT Training team with regards to the user guidance material Skills Previous experience working in a law firm Excellent Office 365, Windows 10, Active Directory & Exchange knowledge Experience supporting Mobile Devices and using Intune Legal Applications - iManage Work 10, InTapp, Bighand, Aderant, Workshare or InterAction Desirable - MAC OS, Virtual desktops and VPN technologies
Job Role You will form part of the IT leadership team, helping define and deliver the IT strategy to the firm. Working closely with the IT director, you will be responsible for infrastructure and desktop support across the entire IT department. This role would require some hands-on infrastructure experience for escalated issues and projects Forming part of the review board on critical infrastructure projects Manage the infrastructure & desktop support teams, training/mentoring junior members and improving the team. The team is responsible for business as usual support for the core infrastructure, platforms and services whilst continuing to enable innovation and security Ensure the IT Infrastructure is designed and positioned to deliver the Firm's IT strategy. Ensure that all of the Firm's platforms are properly capacity-managed and that upgrades are scheduled in sufficient time to avoid impact to the service Ensure that appropriate layers of security are in place to protect the Firm's infrastructure against security threats. Skills Required You will have experience managing an Infrastructure & Support team, within a banking environment. 10 - 15 years' experience in IT and within management roles Experience managing an infrastructure/desktop department, involving; BAU, Project Management, Planning & Growth, Architecture & Design and Desktop Management. The role is working with a firm expanding rapidly and investing plenty within the growth of the IT function. The role is working in an Agile environment and can offer working from home when required.
01/02/2022
Full time
Job Role You will form part of the IT leadership team, helping define and deliver the IT strategy to the firm. Working closely with the IT director, you will be responsible for infrastructure and desktop support across the entire IT department. This role would require some hands-on infrastructure experience for escalated issues and projects Forming part of the review board on critical infrastructure projects Manage the infrastructure & desktop support teams, training/mentoring junior members and improving the team. The team is responsible for business as usual support for the core infrastructure, platforms and services whilst continuing to enable innovation and security Ensure the IT Infrastructure is designed and positioned to deliver the Firm's IT strategy. Ensure that all of the Firm's platforms are properly capacity-managed and that upgrades are scheduled in sufficient time to avoid impact to the service Ensure that appropriate layers of security are in place to protect the Firm's infrastructure against security threats. Skills Required You will have experience managing an Infrastructure & Support team, within a banking environment. 10 - 15 years' experience in IT and within management roles Experience managing an infrastructure/desktop department, involving; BAU, Project Management, Planning & Growth, Architecture & Design and Desktop Management. The role is working with a firm expanding rapidly and investing plenty within the growth of the IT function. The role is working in an Agile environment and can offer working from home when required.
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
04/11/2021
Contractor
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
