Context Recruitment Limited

Test Analyst Location: Lymington, Hampshire Salary: Up to 32k. Working Arrangement: Full-time on-site for initial 6 weeks, then hybrid/remote A leading Marina Operator based in Lymington is seeking a Test Analyst to join their dynamic in-house software development team. This is a fantastic opportunity to contribute to the evolution of a bespoke ERP SaaS application that underpins operations across a growing national network of marinas. As Test Analyst, you'll play a pivotal role in ensuring the quality and reliability of their digital platforms through automated testing, working closely with developers and stakeholders to deliver robust, scalable solutions. Key Responsibilities Design, develop, and execute automated test scripts for web-based ERP systems Collaborate with developers and business analysts to define test strategies and acceptance criteria Identify, document, and track defects using appropriate tools Support continuous integration and deployment processes Contribute to the overall improvement of testing frameworks and QA practices Skills & Experience Experience in automated testing Experience of working with work item tracking systems (Jira / Azure DevOps) Strong understanding of software development lifecycle and Agile methodologies Experience testing SaaS or ERP platforms highly desirable Excellent communication and problem-solving skills ISTQB certification (or equivalent) is required. Must be eligible to work in the UK. Paying up to 32k, depending on experience.

VoIP Support Engineer - London - Up to 40k Unique opportunity to join an industry leading VOIP / CCaaS Provider as a VOIP support engineer - providing technical troubleshooting and support to customers. This is a rapidly expanding, innovative new generation telecommunications company specialising in IP technology - Open Source and Cloud services. As a VOIP Support Engineer you will provide technical service desk support to clients. You will also have the opportunity to contribute to new customer implementations (provisioning) and to expand your technical skillset and responsibilities - this company have an excellent track record of promoting internally. This position will suit a customer service focused individual with a strong technical competence in the following: Essential Experience: Experience of providing technical support to customers, either working for a service provider or internally. Experience with VOIP technologies and protocols (SIP) Strong TCP/IP knowledge Strong understanding of Routing, Switching and Firewalls Understanding of Linux OS, ability to install and troubleshoot Linux This position will pay up to £40,000p/a + benefits. Candidates must be eligible to work in the United Kingdom

Project Manager - Cloud Exciting opportunity to join a rapidly expanding IT / Cloud provider as a Project Manager with a focus on the most cutting edge of Cloud infrastructure projects. This business provides unique IT services and solutions into Mid-Market, Enterprise scale businesses across networks, connectivity, cloud, software and more. You will be required to work closely with the Professional Services team & 3rd party suppliers to ensure that complex solutions are implemented on time, within budget and to customer satisfaction. This is a vibrant organisation offering a good work / life balance and flexible working. You'll be joining a highly collaborative Project Management team which offers a real opportunity to learn / develop and grow as a team. A team environment where your skills and expertise will be valued. Responsibilities include, but are not limited to: Be the lead project manager for multi-site delivery projects, ensuring that projects are delivered on time, within scope and budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Development and management of standard PM artefacts, for example; Project Plan, RACCI Matrix, Stakeholder Analysis, RAID log, Communication Plan, Training Plan, Change Control etc Monitor and report on key business risks and make recommendations with managers for mitigation to reduce risk. Dealing directly with technical functions, for example; Cloud Operations and Architecture, Software Development, Connectivity and Networking. Project Management budgeting. Experience required: Demonstrable project management skills with experience of delivering Public Cloud projects. (Azure / AWS) First class customer service skills with an ability to develop and build relationships with customers Ability to manage 3rd party suppliers and internal technical teams. Strong interpersonal, relationship building and stakeholder engagement skills. Experience of delivering multiple projects concurrently Relevant methodology training and/or certification (such as Prince 2) Experience within an IT / Service provider environment would be advantageous. Remote based with UK travel. Paying up to £65k, depending on experience.

Service Delivery Manager - IT Service Provider Unique opportunity to join an award winning, innovative IT Managed Service Provider in the Manchester area in a customer facing relationship and service management focused position. This sizeable business work in partnership with many enterprise-scale household brand name customers, providing IT consultancy and managed services, particularly within the domain of Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service! Partnering closely with major, key client accounts you will perform a range of responsibilities related to relationship management, account management (gentle, consultative upselling) and service management and improvement. To be considered for this position you will need: Proven experience in a similar position, such as account management, service delivery, relationship management etc, within IT services ITIL Certification, with IT Service Management and Improvement experience including SLA/KPI management, Escalation Management, Service Management Reviews etc. Building and managing customer relationships, acting as the primary point of contact Strong problem solving skills, with the ability to identify opportunities to improve services within accounts. A Commercial acumen. Able to manage pricing releases for service renewals. A broad understanding of IT products and services, able to identify opportunities for upselling To be pragmatic, dynamically minded. To be committed to customer service and passionate about Information technology This is a great time to join the established Service Delivery function of this highly reputable IT Service provider, supporting their top tier accounts. This is a business with exceptional staff retention; a mature working environment which values employees, work-life-balance and provides plenty of opportunity for development and progression. This role is based in Manchester and is paying up to £45,000 depending on experience + £5,000 Car allowance & company benefits If you're an outstanding IT Service Delivery and/or Customer Success Manager who is passionate about your customers and is looking for an opportunity with a progressive and diverse company then apply ASAP to hear more.

Application Support Team Lead - Oracle E-Business Suite Opportunity for an Application Support specialist with a strong understanding and experience of supporting Oracle E-Business Suite to lead a small team of experienced Application Support Analysts in delivering 2nd and 3rd line support of Oracle Applications across the group. Oracle knowledge essential; ideally with broad exposure to applications across the Oracle E-Business Suite, in particular Oracle Financials. Oracle is hosted in AWS by a third party, so this team/position is primarily focused on functional support and technical troubleshooting; ranging from general configuration, new users, authorisations etc to ad-hoc reporting and supporting group businesses with preparation in the lead up to year-end. Responsibilities: · Manage a team of analysts, ensuring that all performance management and team objectives are clear and adhered to · Ensure all requests for support are dealt with in line with SLAs · Processes, procedures and documentation · Work with the Service Management team to ensure smooth transition of project deliverables into service · Manage application enhancements to improve business performance · Improve response times and overall business satisfaction across the company · Implement agreed application changes, maintenance routines and identify operational problems · Advise on application security, upgrades, BR/DR and licensing needs/improvements · Provide regular reporting and proposals for improvements · Manage and contribute to projects as required · Build and manage relationships with various stakeholders across the business · Identify, assess and set out clear planning to resolve complex issues/problems · … and more Minimum Requirements: · Previous experience in supporting Oracle applications in large-scale, complex business environments. · Experience of leading and/or managing application support teams · A strong Service Management mindset, ideally ITIL certified · Strong communication skills; you will be required to speak with stakeholders across the business regarding technical details and must possess the ability to speak to a non-technical audience at times · Strong technical Oracle application and database troubleshooting skills · Any experience of cloud platforms (such as AWS beneficial) 6 month initial contract. Rate; up to £550 per day Note; Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc). Location; flexible. Can be based in Sunderland or Leicester (with flexible working). Potentially fully remote, for the right person.