Astreya Limited

Astreya Limited is seeking an AV Technician II to join our expanding team in Greater London. The ideal candidate will provide support for corporate audiovisual environments and resolve technical issues related to AV and video conferencing equipment. Responsibilities include installing AV systems, troubleshooting during events, and ensuring that service level agreements are met. Applicants must have relevant experience, strong customer service skills, and a valid driver's license.

Overview What this Job Entails: The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work. Responsibilities Participate in installation of all AV equipment and displays to include audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems. Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables. Ensure that SLAs and daily deliverables are met including ticket updates. Upload Crestron control programs to control processors and work with remote program team on control system certification. Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues. Follow all policies, standards or safety guidelines that client requires. Engage in problem solving and troubleshooting of any issue that may arise during an installation. Perform equipment setups, breakdowns and troubleshoot issues during events. Perform all necessary pre-event checks as required. Liaise with cross-functional teams and internal users before and during events. Interface with end users and vendors to address requests and requirements. Identify and solve issues that impact client conference rooms. Qualifications High school diploma or general education degree (GED) and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience. Builds productive internal and external working relationships. Exercises judgment within defined procedures and practices to determine appropriate action. Ability to think and work independently. Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment. Excellent written and oral communication skills and strong customer service skills. Understanding of reading/understanding architecture, electrical, structural & AV systems drawings. Ability to work day, evening or weekend shifts and travel to support a distant event if required. Must have valid driver's license and safe driving record. Preferred Qualifications Various certifications. Physical Demand & Work Environment Must be able to sit, stand, stoop and bend for extended periods of time. Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment. Must have ability to climb ladder, scaffolding or be transported by lifts. Must have the ability to drive/operate a vehicle in a safe manner. Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds. Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively.

Key Deliverables by Level Field Services Technician II (Lead Single Man Sites) Independently manage onsite IT support at single-person or lead-assigned locations Serve as the primary contact for end user technical needs Own AV/conference room setup, maintenance, and issue resolution Execute full lifecycle support: imaging, deployment, recovery, e waste Oversee inventory reconciliation and tool usage Prioritize and resolve tickets aligned to SLA targets Identify recurring issues and suggest process improvements Provide informal mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels) End User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high quality, customer focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re imaging, and e waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. LevelII Additional Responsibilities Team Collaboration-act as the lead or sole technician on site and coordinate with remote teams or vendors. Provide informal mentorship to junior techs or new team members visiting the site. Share site specific insights or recurring issue trends to help improve service delivery. Education and/or Work Experience Requirements LevelI Required: High School Diploma or GED LevelI Preferred: Enrollment in IT related coursework or vocational training LevelI Certifications (plus): CompTIA A+, Google IT Support Certificate or similar entry level credential LevelII Required: High School Diploma or GED LevelII Preferred: Associate's degree in Information Technology, Computer Science, or a related field LevelII Certifications: CompTIA A+ and/or Network+, ITIL Foundation, AVIXA CTS (for AV specialization track), JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization) Knowledge, Skills & Abilities (KSAs) Technical: Knowledge of Windows 10/11, macOS, and basic Linux environments Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting) Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira) Ability to image and deploy devices using tools like SCCM, JAMF, or MDT Experience with inventory and asset tracking tools for lifecycle management Awareness of IT security best practices and safe handling of equipment Ability to follow standard operating procedures (SOPs) and technical documentation Soft Skills: Strong verbal and written communication skills for working with end users Excellent customer service orientation and active listening Effective time management and ability to prioritize multiple tasks Strong problem solving and analytical thinking in fast paced environments Ability to collaborate with teammates and cross functional teams High level of professionalism, reliability, and accountability Adaptability to changing technologies, priorities, and client environments Self motivated with the ability to take initiative and follow through Ability to work independently, especially at single technician sites (L2) Willingness to mentor peers or junior team members (at LevelII) Physical Requirements Lifting & Carrying: Must be able to regularly lift and carry up to 50lbs (22kg) - includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching - may require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables - use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details - must be able to focus on a computer screen for extended periods Work Environment Work performed primarily in office, data center, and/or AV equipped conference rooms Exposure to electric components, server noise, and climate controlled spaces Onsite Requirements This is a 100% onsite role; presence during working hours is mandatory. Occasional local travel may be required (for multi building campuses or nearby sites). Additional Notes Each level, 1 - 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.

Astreya Limited is seeking a System Administrator in Greater London to provide operational support for global systems related to building management and physical security. The role requires strong troubleshooting skills and knowledge of networking systems. Applicants should have at least 2 years of experience in datacenter or enterprise IT, and must demonstrate excellent oral and written communication abilities. This position involves working through a ticket-based system to resolve issues efficiently and involves coordination with vendors and other teams.

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope. Receives general instructions on routine work and detailed instructions on new projects. Roles and Responsibilities Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components. Manage circuit move, add, change and disconnection orders (MACDs) life cycle. Execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting. Facilitate physical layer installation of server and network cabling according to cabling matrices. Perform physical server and circuit troubleshooting and fault analysis. Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues. Coordinate and track requests/orders and provide weekly reports. Post documentation on each implementation. Participate in on call rotation for ad hoc troubleshooting between internal teams and external providers. Assist with other regional works during business hours for maintenance related works. Maintain data accuracy through inventory database improvement strategy for server, circuit, and spares inventory. Create plan for healthy amount of spares at each site/warehouse and trigger requests when threshold is reached. Raise site and vendor remote hands to perform site audits when needed. Update internal documents when requested. Have ticketing system for tracking all requests (JIRA). Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows. Lead process improvement initiatives. Support vendor queries relating to interconnection and troubleshooting. Create colocation inbound/outbound shipments and track deliveries when asked. Update internal documentation for all internet provider contact and circuit details. Schedule onsite technicians and provide site access requests for all ad hoc/scheduled activities. Submit vendor remote hands requests to support physical works on site and perform regular audits for all server, circuits, spares inventory. Qualifications 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL) and equipment lifecycle processes. Experience executing detailed MOPs, technical instructions, and following documentation. Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, and network interface types, form factors and protocols. Strong troubleshooting skills in technical, logistical, and process contexts. Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with telecommunications, ISP, and colocation providers. Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting. Basic command line proficiency in Linux/Unix and any switch OS CLI. Able to work independently with minimum supervision. Preferred Qualifications Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment. Experience collaborating across multiple levels and functions. Anticipate problems in planning and proactively limit project impacting factors. Strong documentation skills for technical processes & procedures and accurately recording large amounts of detailed data. Relevant Certifications Server+ Network+ A+ CDCTP CDCPM etc. Physical Demand & Work Environment Must have ability to perform office related tasks which may include prolonged sitting or standing. Must be able to move from place to place within an office environment. Must be able to use a computer. Must have ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.