CVL

2nd Line Support Engineer My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line Support Engineer to join their existing team. This is a permanent position working a 24/7 shift rota (2 days on 2 nights on 4 days off) As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer: ·Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service Requests. You will be expected to escalate issues appropriately as required in order to deliver the highest possible level of customerservice. ·Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs - response, resolution and availability - and by proactively identifying process improvement opportunities within thedepartment. ·Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Deskfunction. ·Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider isessential. ·Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request. Job Requirements – 2nd Line Support Engineer: ·VMware vSphere/vCenter 5.1 (ESX &ESXi) ·WindowsServer ·Active Directory ·Exchangeserver ·Hyper-V ·SCCM,SCVMM ·Good storage fundamentals (EqualLogic,NetApp) ·Good networkingfundamentals ·Serverhardware ·SymantecBackup ·Citrix XenApp – BasicAdministration ·Strong and demonstrable troubleshootingskills Company Benefits - 2nd Line Support Engineer: ·31 days holiday (23 days holiday + 8 days bankholiday) ·Pension Training +Certifications ·HealthcareScheme ChildcareVouchers ·Corporate GymMembership

Job Type: Permanent The Position: The Senior Software Test Analyst position is based in Basingstoke. The role requires validating that applications conform to their specifications and correctly performs all required functions, as per product release, configuration and customer requirement documents. The Software Test Analyst will be responsible for test case / script preparation and test script execution activities for various client applications. To do this successfully you will need at least 3 to 5 years testing experience. Senior Test Analyst Person Specification: The right candidate should have knowledge of structured testing methodologies with an extensive and in-depth knowledge of testing techniques including, but not limited to system integration, regression, load, stress and acceptance testing. They should also have experience in writing test specifications, and test scripts. The ideal candidate will have a good working knowledge of several test tools including Visual Studio, Team Foundation Server and Microsoft Test Manager. They would be expected to have knowledge of test automation, preferably Coded UI, Selenium, SOAP/REST UI and JMeter. Applicants for the Senior Software Test Analyst position should have strong skills in identifying and solving problems. They must be able to demonstrate excellent communication skills at all levels as well as the ability to produce accurate test results and management reports. The ideal candidate should be an excellent team player with an ability to work independently when required. Previous Experience/Education: • The ideal candidate should have at least 3-5 years of previous software testing experience. • Understanding of the software development life cycle, and ideally Agile/SCRUM methodology • Exposure to Microsoft technologies. • Have experience of health sector and decision support software • Ability to adapt to a wide variety of situations. • Proven ability to lead and mentor junior team members. • ISEB Foundation Certificate in Software Testing • They should be a Degree holder in Information Technology or a related discipline. Senior Test Analyst Role Function: • Work closely with developers to support test driven development practices in an Agile/Scrum development environment. • Transforming user requirements into test artifacts, including test planning, test execution (both manual and automated) and test reporting. • Test case / script preparation and test script execution to deliver testing capabilities for a specific project. • Liaising with end users with regards to defect queries as well as supporting customers during UAT • Accountable for quality assurance of testing deliverables Skills Required: • Software Test Analysis experience is essential • An ability to meet project deadlines. • Effective planning and estimation skills • Quality Assurance skills • An ability to work on own initiative as well as part of a team and be focused. • Excellent analytical and problem solving skills • Accomplished communicator (possessing excellent oral and written) communication skills

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm

Job Type: Permanent The Position: The Senior Software Test Analyst position is based in Basingstoke. The role requires validating that applications conform to their specifications and correctly performs all required functions, as per product release, configuration and customer requirement documents. The Software Test Analyst will be responsible for test case / script preparation and test script execution activities for various client applications. To do this successfully you will need at least 3 to 5 years testing experience. Senior Test Analyst Person Specification: The right candidate should have knowledge of structured testing methodologies with an extensive and in-depth knowledge of testing techniques including, but not limited to system integration, regression, load, stress and acceptance testing. They should also have experience in writing test specifications, and test scripts. The ideal candidate will have a good working knowledge of several test tools including Visual Studio, Team Foundation Server and Microsoft Test Manager. They would be expected to have knowledge of test automation, preferably Coded UI, Selenium, SOAP/REST UI and JMeter. Applicants for the Senior Software Test Analyst position should have strong skills in identifying and solving problems. They must be able to demonstrate excellent communication skills at all levels as well as the ability to produce accurate test results and management reports. The ideal candidate should be an excellent team player with an ability to work independently when required. Previous Experience/Education: • The ideal candidate should have at least 3-5 years of previous software testing experience. • Understanding of the software development life cycle, and ideally Agile/SCRUM methodology • Exposure to Microsoft technologies. • Have experience of health sector and decision support software • Ability to adapt to a wide variety of situations. • Proven ability to lead and mentor junior team members. • ISEB Foundation Certificate in Software Testing • They should be a Degree holder in Information Technology or a related discipline. Senior Test Analyst Role Function: • Work closely with developers to support test driven development practices in an Agile/Scrum development environment. • Transforming user requirements into test artifacts, including test planning, test execution (both manual and automated) and test reporting. • Test case / script preparation and test script execution to deliver testing capabilities for a specific project. • Liaising with end users with regards to defect queries as well as supporting customers during UAT • Accountable for quality assurance of testing deliverables Skills Required: • Software Test Analysis experience is essential • An ability to meet project deadlines. • Effective planning and estimation skills • Quality Assurance skills • An ability to work on own initiative as well as part of a team and be focused. • Excellent analytical and problem solving skills • Accomplished communicator (possessing excellent oral and written) communication skills

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm

2nd Line Support Engineer My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation. They are currently looking for a 2nd Line Support Engineer to join their existing team. This is a permanent position working a 24/7 shift rota (2 days on 2 nights on 4 days off) As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Responsibilities - 2nd Line Support Engineer: ·Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service Requests. You will be expected to escalate issues appropriately as required in order to deliver the highest possible level of customerservice. ·Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs - response, resolution and availability - and by proactively identifying process improvement opportunities within thedepartment. ·Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Deskfunction. ·Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider isessential. ·Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request. Job Requirements – 2nd Line Support Engineer: ·VMware vSphere/vCenter 5.1 (ESX &ESXi) ·WindowsServer ·Active Directory ·Exchangeserver ·Hyper-V ·SCCM,SCVMM ·Good storage fundamentals (EqualLogic,NetApp) ·Good networkingfundamentals ·Serverhardware ·SymantecBackup ·Citrix XenApp – BasicAdministration ·Strong and demonstrable troubleshootingskills Company Benefits - 2nd Line Support Engineer: ·31 days holiday (23 days holiday + 8 days bankholiday) ·Pension Training +Certifications ·HealthcareScheme ChildcareVouchers ·Corporate GymMembership

Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure? In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support. Description: As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage. What are my main activities: • Ensure the server estate is available 100% of the time, excluding planned outages • Undertake a successful DR test is carried out annually • Ensure the estate is resilient and is running as efficiently as possible • Make roadmap recommendations as to improvements in the infrastructure • Diligently carry out and report on capacity • Lead the business in terms of networking and new technologies • Occasional visits to key sites will be required to investigate/improve the store infrastructure • Occasional requirement to be available for out of hours on-call Qualifications: • SCCM & MDT • Azure AD, Azure IAAS and Office 365 implementation experience • Microsoft Windows Server and Enterprise Software support experience • Microsoft Server 2003/2008/2012 O/S • Exchange 2010/2013 (hybrid Exchange environments would be an advantage) • SharePoint 2007/2010/2013 Nice to have • VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage) • VMWare application resilience, capacity management, upgrades, performance monitoring and tuning • HP Server Hardware (ProLiant DL and Blade server) implementation and support • Active Directory & Group Policy Management • Extensive PowerShell scripting capability • ITIL Foundation V3 • VMWare VCP and Microsoft MCP as a minimum • Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)

Job Type: Permanent The Position: The Senior Software Test Analyst position is based in Basingstoke. The role requires validating that applications conform to their specifications and correctly performs all required functions, as per product release, configuration and customer requirement documents. The Software Test Analyst will be responsible for test case / script preparation and test script execution activities for various client applications. To do this successfully you will need at least 3 to 5 years testing experience. Senior Test Analyst Person Specification: The right candidate should have knowledge of structured testing methodologies with an extensive and in-depth knowledge of testing techniques including, but not limited to system integration, regression, load, stress and acceptance testing. They should also have experience in writing test specifications, and test scripts. The ideal candidate will have a good working knowledge of several test tools including Visual Studio, Team Foundation Server and Microsoft Test Manager. They would be expected to have knowledge of test automation, preferably Coded UI, Selenium, SOAP/REST UI and JMeter. Applicants for the Senior Software Test Analyst position should have strong skills in identifying and solving problems. They must be able to demonstrate excellent communication skills at all levels as well as the ability to produce accurate test results and management reports. The ideal candidate should be an excellent team player with an ability to work independently when required. Previous Experience/Education: • The ideal candidate should have at least 3-5 years of previous software testing experience. • Understanding of the software development life cycle, and ideally Agile/SCRUM methodology • Exposure to Microsoft technologies. • Have experience of health sector and decision support software • Ability to adapt to a wide variety of situations. • Proven ability to lead and mentor junior team members. • ISEB Foundation Certificate in Software Testing • They should be a Degree holder in Information Technology or a related discipline. Senior Test Analyst Role Function: • Work closely with developers to support test driven development practices in an Agile/Scrum development environment. • Transforming user requirements into test artifacts, including test planning, test execution (both manual and automated) and test reporting. • Test case / script preparation and test script execution to deliver testing capabilities for a specific project. • Liaising with end users with regards to defect queries as well as supporting customers during UAT • Accountable for quality assurance of testing deliverables Skills Required: • Software Test Analysis experience is essential • An ability to meet project deadlines. • Effective planning and estimation skills • Quality Assurance skills • An ability to work on own initiative as well as part of a team and be focused. • Excellent analytical and problem solving skills • Accomplished communicator (possessing excellent oral and written) communication skills

Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure? In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support. Description: As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage. What are my main activities: • Ensure the server estate is available 100% of the time, excluding planned outages • Undertake a successful DR test is carried out annually • Ensure the estate is resilient and is running as efficiently as possible • Make roadmap recommendations as to improvements in the infrastructure • Diligently carry out and report on capacity • Lead the business in terms of networking and new technologies • Occasional visits to key sites will be required to investigate/improve the store infrastructure • Occasional requirement to be available for out of hours on-call Qualifications: • SCCM & MDT • Azure AD, Azure IAAS and Office 365 implementation experience • Microsoft Windows Server and Enterprise Software support experience • Microsoft Server 2003/2008/2012 O/S • Exchange 2010/2013 (hybrid Exchange environments would be an advantage) • SharePoint 2007/2010/2013 Nice to have • VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage) • VMWare application resilience, capacity management, upgrades, performance monitoring and tuning • HP Server Hardware (ProLiant DL and Blade server) implementation and support • Active Directory & Group Policy Management • Extensive PowerShell scripting capability • ITIL Foundation V3 • VMWare VCP and Microsoft MCP as a minimum • Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm