Shoosmiths LLP
Birmingham, Staffordshire
IS, Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required. Term type: Permanent Team: IS Location: Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required. Reporting line: Head of IS : Technical Services. Direct Reports: Service Desk Team Leader and Technical Support Lead The Service Delivery Manager is responsible for ensuring that IT services across the firm are delivered effectively, consistently and in line with business expectations. This role is accountable for overall service performance, standards and outcomes across a multi-site legal environment, ensuring high levels of service availability, responsiveness and user satisfaction. The role leads through clear expectations and oversight of service delivery, with Service Desk and Operations Support Team Leaders accountable for the day to day running of the service. The Service Delivery Manager ensures service delivery is controlled, predictable and aligned to agreed standards, intervening where performance, capacity or quality begins to drift. The postholder acts as the bridge between IT operational teams, third party suppliers and the wider business, owning service performance, driving continual improvement and ensuring that technology services support the needs of lawyers and business services teams across all office locations. Issues, risks and capacity pressures must be made visible and addressed, not absorbed within teams. This is a key leadership role in maintaining a stable, client focused and commercially effective IT service for a modern law firm, ensuring clear ownership, consistent standards and accountability across the service. The Information Systems (IS) team at Shoosmiths plays a pivotal role in the technological enablement of the firm, ensuring the seamless operation of all computer systems. With a focus on delivering robust and efficient technology services, the IS team is divided into two main departments: Applications and Technical Services. The Applications department is tasked with the development, maintenance, and support of the software applications vital to the firm's operations. Meanwhile, the Technical Services department is dedicated to the upkeep of the firm's computer architecture, providing operational support, diagnosing hardware and software issues, and configuring the back-office computing infrastructure. Together, these departments strive to deliver innovative solutions that cater to the evolving needs of the firm's user base, underpinning Shoosmiths' commitment to excellence in legal service provision. Key Responsibilities Accountable for the end-to-end delivery of IT support services across the firm, ensuring alignment to business priorities and user needs Accountable for service performance against agreed service levels and key performance indicators, taking early and decisive action where standards or outcomes drift Ensure Service Desk and Operations Support Team Leaders maintain effective day to day control of service delivery, including queues, backlog, workload and escalation Ensure consistent application of incident, request, problem and change disciplines, maintaining service stability and predictability Provide senior operational leadership during major incidents, ensuring clear communication, structure and business confidence, and own post incident review and follow through Maintain oversight of service health, including trends, recurring issues, operational risk and capacity, ensuring issues are identified and addressed early rather than absorbed. Stakeholder & business relationship management Build and maintain strong relationships with stakeholders across legal and business services teams, ensuring service aligns to business expectations Act as the senior point of accountability for service performance and escalations Ensure service delivery reflects the pace, expectations and client standards of a professional services environment Communicate clearly on service performance, issues and improvement activity, ensuring transparency and trust. Supplier & third-party management Hold third party suppliers accountable for service performance, quality and delivery outcomes, not just contractual measures Ensure supplier performance issues are visible, escalated and addressed in a timely manner Lead service reviews and support contract renewal and improvement discussions Ensure supplier activity aligns with internal service standards, processes and governance expectations. Own the identification, prioritisation and delivery of service improvements Ensure improvements are driven by service data, trends and recurring issues, not anecdotal feedback Ensure issues raised by team leaders are translated into structured and measurable improvement actions Drive improvements in automation, self-service, knowledge management and operational efficiency Support service design and transition activity, ensuring new or changed services are supportable, controlled and well embedded. Ensure service management processes are defined, consistently applied and aligned to firm policies and standards Ensure service data, reporting and insight are reliable and support effective decision making and audit requirements Ensure risks, capacity constraints and service issues are visible, assessed and actively managed Support audit, compliance and information security requirements within service operations Ensure business continuity and disaster recovery considerations are reflected in how services are delivered. Leadership & team development Set clear service and behavioural standards and ensure consistent application across all support functions Hold Service Desk and Operations Support Team Leaders accountable for performance, control and adherence to standards Ensure leaders are visible, engaged and in control of their areas of responsibility Intervene early where performance, consistency or behaviour does not meet expectations Create an environment where issues are raised early and ownership is clear Develop leadership capability within the team, ensuring consistent, accountable and high performing delivery. Person Specification Significant experience in IT service delivery, service management or operational support leadership, with clear accountability for service outcomes Experience managing services in a multi-site environment with a diverse, high demand user base Proven experience of leading Service Desk and support functions through defined standards, performance management and operational control, not just coordination Experience of using ServiceNow to support service delivery, including driving data quality, reporting and process discipline Experience holding third party suppliers accountable for service performance and delivery outcomes Experience working with senior stakeholders, managing escalations and maintaining confidence during service disruption Experience identifying, prioritising and delivering measurable service improvements based on trends, data and recurring issues. Experience within a law firm or professional services environment, or another fast paced, client focused organisation Experience supporting legal systems such as iManage or practice management and time recording platforms Experience of service transition, including introduction of new systems, office changes or major business changes Experience operating in regulated or compliance led environments. Essential Skills and Knowledge strong understanding of IT service management principles, ideally aligned to ITIL excellent stakeholder management and communication skills strong analytical and problem-solving skills, with the ability to interpret service data and identify root causes ability to balance operational delivery with strategic service improvement commercially aware, with sound judgement in managing priorities, suppliers and resources strong leadership skills, with the ability to motivate and develop teams across multiple locations well organised, resilient and able to operate effectively in a demanding professional environment. Desirable Qualifications ITIL Foundation or higher Key measures of success Consistent achievement of agreed service levels and key performance indicators, with early intervention where performance begins to drift Reduction in repeat incidents, avoidable rework and uncontrolled backlog Stable, predictable service delivery with clear ownership and minimal avoidable escalation Effective management of major incidents, with strong communication, clear ownership and timely follow through of actions Supplier performance aligned to agreed outcomes, with issues identified and addressed early Delivery of measurable service improvements that reduce operational noise or improve user experience High levels of user confidence in IT services, reflecting reliability, clarity and responsiveness Strong leadership engagement, with clear standards, visible control and consistent performance across support teams. Behaviours and attributes Be service focused, with a clear commitment to delivering reliable, high-quality outcomes for the business . click apply for full job details
IS, Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required. Term type: Permanent Team: IS Location: Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required. Reporting line: Head of IS : Technical Services. Direct Reports: Service Desk Team Leader and Technical Support Lead The Service Delivery Manager is responsible for ensuring that IT services across the firm are delivered effectively, consistently and in line with business expectations. This role is accountable for overall service performance, standards and outcomes across a multi-site legal environment, ensuring high levels of service availability, responsiveness and user satisfaction. The role leads through clear expectations and oversight of service delivery, with Service Desk and Operations Support Team Leaders accountable for the day to day running of the service. The Service Delivery Manager ensures service delivery is controlled, predictable and aligned to agreed standards, intervening where performance, capacity or quality begins to drift. The postholder acts as the bridge between IT operational teams, third party suppliers and the wider business, owning service performance, driving continual improvement and ensuring that technology services support the needs of lawyers and business services teams across all office locations. Issues, risks and capacity pressures must be made visible and addressed, not absorbed within teams. This is a key leadership role in maintaining a stable, client focused and commercially effective IT service for a modern law firm, ensuring clear ownership, consistent standards and accountability across the service. The Information Systems (IS) team at Shoosmiths plays a pivotal role in the technological enablement of the firm, ensuring the seamless operation of all computer systems. With a focus on delivering robust and efficient technology services, the IS team is divided into two main departments: Applications and Technical Services. The Applications department is tasked with the development, maintenance, and support of the software applications vital to the firm's operations. Meanwhile, the Technical Services department is dedicated to the upkeep of the firm's computer architecture, providing operational support, diagnosing hardware and software issues, and configuring the back-office computing infrastructure. Together, these departments strive to deliver innovative solutions that cater to the evolving needs of the firm's user base, underpinning Shoosmiths' commitment to excellence in legal service provision. Key Responsibilities Accountable for the end-to-end delivery of IT support services across the firm, ensuring alignment to business priorities and user needs Accountable for service performance against agreed service levels and key performance indicators, taking early and decisive action where standards or outcomes drift Ensure Service Desk and Operations Support Team Leaders maintain effective day to day control of service delivery, including queues, backlog, workload and escalation Ensure consistent application of incident, request, problem and change disciplines, maintaining service stability and predictability Provide senior operational leadership during major incidents, ensuring clear communication, structure and business confidence, and own post incident review and follow through Maintain oversight of service health, including trends, recurring issues, operational risk and capacity, ensuring issues are identified and addressed early rather than absorbed. Stakeholder & business relationship management Build and maintain strong relationships with stakeholders across legal and business services teams, ensuring service aligns to business expectations Act as the senior point of accountability for service performance and escalations Ensure service delivery reflects the pace, expectations and client standards of a professional services environment Communicate clearly on service performance, issues and improvement activity, ensuring transparency and trust. Supplier & third-party management Hold third party suppliers accountable for service performance, quality and delivery outcomes, not just contractual measures Ensure supplier performance issues are visible, escalated and addressed in a timely manner Lead service reviews and support contract renewal and improvement discussions Ensure supplier activity aligns with internal service standards, processes and governance expectations. Own the identification, prioritisation and delivery of service improvements Ensure improvements are driven by service data, trends and recurring issues, not anecdotal feedback Ensure issues raised by team leaders are translated into structured and measurable improvement actions Drive improvements in automation, self-service, knowledge management and operational efficiency Support service design and transition activity, ensuring new or changed services are supportable, controlled and well embedded. Ensure service management processes are defined, consistently applied and aligned to firm policies and standards Ensure service data, reporting and insight are reliable and support effective decision making and audit requirements Ensure risks, capacity constraints and service issues are visible, assessed and actively managed Support audit, compliance and information security requirements within service operations Ensure business continuity and disaster recovery considerations are reflected in how services are delivered. Leadership & team development Set clear service and behavioural standards and ensure consistent application across all support functions Hold Service Desk and Operations Support Team Leaders accountable for performance, control and adherence to standards Ensure leaders are visible, engaged and in control of their areas of responsibility Intervene early where performance, consistency or behaviour does not meet expectations Create an environment where issues are raised early and ownership is clear Develop leadership capability within the team, ensuring consistent, accountable and high performing delivery. Person Specification Significant experience in IT service delivery, service management or operational support leadership, with clear accountability for service outcomes Experience managing services in a multi-site environment with a diverse, high demand user base Proven experience of leading Service Desk and support functions through defined standards, performance management and operational control, not just coordination Experience of using ServiceNow to support service delivery, including driving data quality, reporting and process discipline Experience holding third party suppliers accountable for service performance and delivery outcomes Experience working with senior stakeholders, managing escalations and maintaining confidence during service disruption Experience identifying, prioritising and delivering measurable service improvements based on trends, data and recurring issues. Experience within a law firm or professional services environment, or another fast paced, client focused organisation Experience supporting legal systems such as iManage or practice management and time recording platforms Experience of service transition, including introduction of new systems, office changes or major business changes Experience operating in regulated or compliance led environments. Essential Skills and Knowledge strong understanding of IT service management principles, ideally aligned to ITIL excellent stakeholder management and communication skills strong analytical and problem-solving skills, with the ability to interpret service data and identify root causes ability to balance operational delivery with strategic service improvement commercially aware, with sound judgement in managing priorities, suppliers and resources strong leadership skills, with the ability to motivate and develop teams across multiple locations well organised, resilient and able to operate effectively in a demanding professional environment. Desirable Qualifications ITIL Foundation or higher Key measures of success Consistent achievement of agreed service levels and key performance indicators, with early intervention where performance begins to drift Reduction in repeat incidents, avoidable rework and uncontrolled backlog Stable, predictable service delivery with clear ownership and minimal avoidable escalation Effective management of major incidents, with strong communication, clear ownership and timely follow through of actions Supplier performance aligned to agreed outcomes, with issues identified and addressed early Delivery of measurable service improvements that reduce operational noise or improve user experience High levels of user confidence in IT services, reflecting reliability, clarity and responsiveness Strong leadership engagement, with clear standards, visible control and consistent performance across support teams. Behaviours and attributes Be service focused, with a clear commitment to delivering reliable, high-quality outcomes for the business . click apply for full job details
Shoosmiths LLP
Birmingham, Staffordshire
This is an exciting role within a forward-thinking business development and marketing team which provides integrated marketing, digital services, client relationship management and business development expertise to the Business. As Business Development Manager, you will work in conjunction with your colleagues and partners to support and drive the growth, client acquisition and revenue generation initiatives for the Energy & Infrastructure and/or Mobility, Logistics & Manufacturing Sectors. You will contribute to the planning and delivery of innovative, incisive, and value-added business development activities to ensure that the key objectives of the firm and the Sector business plans are achieved. You will collaborate closely with other division and sector business development teams, as well as the client relations and new business teams to ensure opportunities to cross-sell the business are maximised as well as contribute to firm wide campaigns and initiatives. The firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths' Business Development and Marketing Directorate is at the forefront of our strategic growth, driven by a commitment to dynamic, tech savvy, and operationally efficient practices. We understand that in today's rapidly evolving business landscape, adaptability is key. Our ambition for the team is to harness cutting edge technology and data driven insights to shape innovative marketing strategies, foster client relationships, and identify new opportunities that enable us to excel in our chosen markets. Sectors overview Shoosmiths has five core sectors - Consumer & Retail, Financial Services, Energy & Infrastructure, Mobility, Logistics & Manufacturing and Technology & AI - a key part of the firm's Clients and Markets strategy. This role involves leading the business development and marketing activity for our Energy & Infrastructure and/ or Mobility, Logistics & Manufacturing Sector. Main responsibilities Work with the Head of Sector and Market Insight and Sector Leads to identify growth opportunities nationally and internationally across the sectors and apply best practice across the firm. Be intellectually curious about the sectors and the markets in which we operate, continually keeping up to date with developments and know how - spot and/or anticipate any possible commercial opportunities to drive forward and keep our service offering front of mind for our clients. Develop a deep understanding of the key sectors clients and wider firm clients, building relationships to spot opportunities for revenue generation and cross selling, identify gaps in the market and relevant 'hot topics' to champion specialist knowledge and the best channels to take that forward. Conduct an annual review of the relevant Sector strategy plan and KPIs and revise as appropriate. Working with the Sector Leads, create a strategically focussed annual marketing & business development activity plan with aligned budget spend. Manage the Sector budget ensuring there is a business case for significant spend and clear reporting on ROI. Develop relationships with key referral networks and industry/sector bodies to identify new opportunities. Create credentials documents and work closely with the bids and new business teams to contribute to specific bid responses for current or new Sector clients and opportunities. Run independent client listening and build direct relationships with key sector clients in conjunction with the Client Partners. Collaborate with the client relations team more generally to support specific client relationship activity, sharing objectives, knowledge and insight. Develop integrated marketing campaigns to raise the profile of our brand. This will include developing thought leadership and some event coordination (with support from the events team where appropriate). Seek out opportunities for thought provoking seminars/round tables and attendance at, or sponsorship of, relevant industry related events to profile our Sector offering. Work with the Business Development team supporting divisions to identify and deliver cross sector/ service projects with clear strategic relevance to the chosen markets aspect of our Clients and Markets strategy. Develop an awareness and understanding of the firm's brand and key messaging to draft sector related content including, but not limited to, website copy and marketing literature. Collaborate with the research team to develop client and competitor research projects. Work with the Directories Manager and PR and Communications team to support and advise on Sector directory and award submissions. Work with the PR and Communications team to share information and updates that can be developed into meaningful press releases and external communications, writing copy as needed. Share stories and updates internally to raise the profile of the Sectors to foster opportunities for cross sector/division collaboration and projects. Mentor and coach junior members of the Business Development team. Provide BI & MI reporting for the sector to support quarterly and annual performance reviews. Contribute to ad hoc Business Development projects. Skills and qualifications Previous business development and marketing experience gained within a professional services environment. Experience in, or an understanding of, the Energy & Infrastructure and/or Mobility, Logistics & Manufacturing Sector is advantageous. Strong commercial thinking, able to translate emerging business issues and developments into opportunities for our firm. Excellent networking skills - connecting people within the firm and help build their networks and works collaboratively across the board. Exceptional influencing and persuasion skills. Experience of working proactively with a solutions driven, growth mindset and the ability to identify key priorities and manage multiple projects. Strong content writing skills and experience. High levels of accuracy and attention to detail. Good analytical and communication skills with the ability to combine data and information to provide a high level of commercial insight. Excellent stakeholder management skills, with the ability to influence and develop relationships. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
This is an exciting role within a forward-thinking business development and marketing team which provides integrated marketing, digital services, client relationship management and business development expertise to the Business. As Business Development Manager, you will work in conjunction with your colleagues and partners to support and drive the growth, client acquisition and revenue generation initiatives for the Energy & Infrastructure and/or Mobility, Logistics & Manufacturing Sectors. You will contribute to the planning and delivery of innovative, incisive, and value-added business development activities to ensure that the key objectives of the firm and the Sector business plans are achieved. You will collaborate closely with other division and sector business development teams, as well as the client relations and new business teams to ensure opportunities to cross-sell the business are maximised as well as contribute to firm wide campaigns and initiatives. The firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths' Business Development and Marketing Directorate is at the forefront of our strategic growth, driven by a commitment to dynamic, tech savvy, and operationally efficient practices. We understand that in today's rapidly evolving business landscape, adaptability is key. Our ambition for the team is to harness cutting edge technology and data driven insights to shape innovative marketing strategies, foster client relationships, and identify new opportunities that enable us to excel in our chosen markets. Sectors overview Shoosmiths has five core sectors - Consumer & Retail, Financial Services, Energy & Infrastructure, Mobility, Logistics & Manufacturing and Technology & AI - a key part of the firm's Clients and Markets strategy. This role involves leading the business development and marketing activity for our Energy & Infrastructure and/ or Mobility, Logistics & Manufacturing Sector. Main responsibilities Work with the Head of Sector and Market Insight and Sector Leads to identify growth opportunities nationally and internationally across the sectors and apply best practice across the firm. Be intellectually curious about the sectors and the markets in which we operate, continually keeping up to date with developments and know how - spot and/or anticipate any possible commercial opportunities to drive forward and keep our service offering front of mind for our clients. Develop a deep understanding of the key sectors clients and wider firm clients, building relationships to spot opportunities for revenue generation and cross selling, identify gaps in the market and relevant 'hot topics' to champion specialist knowledge and the best channels to take that forward. Conduct an annual review of the relevant Sector strategy plan and KPIs and revise as appropriate. Working with the Sector Leads, create a strategically focussed annual marketing & business development activity plan with aligned budget spend. Manage the Sector budget ensuring there is a business case for significant spend and clear reporting on ROI. Develop relationships with key referral networks and industry/sector bodies to identify new opportunities. Create credentials documents and work closely with the bids and new business teams to contribute to specific bid responses for current or new Sector clients and opportunities. Run independent client listening and build direct relationships with key sector clients in conjunction with the Client Partners. Collaborate with the client relations team more generally to support specific client relationship activity, sharing objectives, knowledge and insight. Develop integrated marketing campaigns to raise the profile of our brand. This will include developing thought leadership and some event coordination (with support from the events team where appropriate). Seek out opportunities for thought provoking seminars/round tables and attendance at, or sponsorship of, relevant industry related events to profile our Sector offering. Work with the Business Development team supporting divisions to identify and deliver cross sector/ service projects with clear strategic relevance to the chosen markets aspect of our Clients and Markets strategy. Develop an awareness and understanding of the firm's brand and key messaging to draft sector related content including, but not limited to, website copy and marketing literature. Collaborate with the research team to develop client and competitor research projects. Work with the Directories Manager and PR and Communications team to support and advise on Sector directory and award submissions. Work with the PR and Communications team to share information and updates that can be developed into meaningful press releases and external communications, writing copy as needed. Share stories and updates internally to raise the profile of the Sectors to foster opportunities for cross sector/division collaboration and projects. Mentor and coach junior members of the Business Development team. Provide BI & MI reporting for the sector to support quarterly and annual performance reviews. Contribute to ad hoc Business Development projects. Skills and qualifications Previous business development and marketing experience gained within a professional services environment. Experience in, or an understanding of, the Energy & Infrastructure and/or Mobility, Logistics & Manufacturing Sector is advantageous. Strong commercial thinking, able to translate emerging business issues and developments into opportunities for our firm. Excellent networking skills - connecting people within the firm and help build their networks and works collaboratively across the board. Exceptional influencing and persuasion skills. Experience of working proactively with a solutions driven, growth mindset and the ability to identify key priorities and manage multiple projects. Strong content writing skills and experience. High levels of accuracy and attention to detail. Good analytical and communication skills with the ability to combine data and information to provide a high level of commercial insight. Excellent stakeholder management skills, with the ability to influence and develop relationships. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Shoosmiths LLP
Birmingham, Staffordshire
The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths' SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into anexcellentfirm with a reputation forexcellence. So that by 2030, we willexcelin our chosen markets. At the heart of our new strategy isfocus.Intense focus on what we do well.And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm's digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm's strategic goals Main Responsibilities Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions. Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns. Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio. Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles. Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication. Work closely with functional consultants to support SAP processes such as Finance, HR and core master data. Support integration migration activities from legacy platforms to SAP BTP. Produce high quality technical documentation, including design specifications, mappings and operational runbooks. Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable. Support testing, deployment and post go live activities. Qualifications Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Strong experience developing on SAP Business Technology Platform (BTP). Hands on experience with SAP Integration Suite (CPI) and enterprise integration patterns. Experience building cloud applications or extensions using CAP and/or RAP. Understanding of clean core principles and side by side extensibility. Experience integrating SAP S/4HANA with internal and third party systems. Knowledge of secure connectivity, authentication and authorisation in SAP BTP. Strong problem solving skills with the ability to translate business needs into technical solutions. Ability to work collaboratively within multi disciplinary teams. Background in ABAP development and SAP extensibility. Experience with SAP Event Mesh or event driven architectures. Exposure to SAP Build Process Automation or workflow tooling. Familiarity with SAP Analytics Cloud or Datasphere. Experience working in regulated or professional services environments. Equal opportunities Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.