Chartwells Independent

The Group Cyber Security Awareness Analyst is responsible for supporting the design, delivery, and continuous improvement of Compass Group's global cyber security awareness programme. This is a maternity leave cover role focused on ensuring continuity and effectiveness of awareness, phishing simulation, and learning activities. Key accountabilities: Security Awareness Programme Delivery: Own and support the ongoing delivery and continuous improvement of the global cyber security awareness programme, ensuring alignment to business risks, threat trends, and operational priorities. Phishing & Learning Platform Management: Lead the rollout and day to day operation of phishing simulation and learning development platforms. Support market onboarding, define clear operating models, and manage support boundaries and ownership transitions between Group and markets. Role Relevant Guidance & Training: Develop and deliver targeted, role appropriate guidance and training for employees, leaders, and incident responders to influence safer day to day decision making and consistent reporting behaviours. Measurement & Effectiveness: Measure programme effectiveness using meaningful KPIs such as training completion, phishing simulation outcomes, and reporting rates. Use data and insight to identify trends, adjust programme focus, and drive measurable behaviour change. Stakeholder Engagement: Work closely with Group and market stakeholders to promote awareness activities, support local adoption, and ensure programmes are relevant, practical, and well understood. Continuous Improvement: Stay informed on emerging social engineering techniques and awareness best practices. Continuously refine content, delivery methods, and engagement approaches to maintain effectiveness over time. Team Support & Flexibility: Provide support to wider Group cyber security activities where required, assisting with cross team initiatives, operational priorities, and ad hoc activities to ensure overall team effectiveness and resilience. Business Dimensions: This role supports Compass Group PLC applications and users globally, with a focus on enterprise wide security awareness and behaviour change across multiple markets. The role reports into the Group Deputy CISO. The role has no direct reports. Expected Role KPIs: Development in line with the Personal Development Plan Accurate and insightful reporting Timely delivery of awareness campaigns and platform rollouts Projects and improvement activities delivered to schedule Key Skills and Experience Experience in cyber security awareness, training, learning platforms, or behavioural change programmes Understanding of phishing, social engineering, and human centric cyber risk Experience supporting or operating learning management and phishing simulation platforms Strong data analysis skills with the ability to translate metrics into insight and action Strong written and verbal communication skills Ability to engage effectively with technical and non technical stakeholders Highly organised with strong attention to detail Familiarity with security frameworks and standards (e.g. NIST, ISO 27001) is desirable Possible Next Career Steps: This role is a cover position focused on maintaining continuity and effectiveness of the Group cyber security awareness programme. While formal progression opportunities may be limited within this role, it provides valuable exposure to global cyber security operations, stakeholder engagement, and behavioural risk management, supporting the development of transferable skills applicable to future roles within cyber security, risk, or technology functions.

Chartwells Independent seeks a Group Cyber Security Awareness Analyst to manage the global cyber security awareness programme and ensure its continuous improvement. Your primary focus will be on delivering awareness and phishing simulation activities that align with broader security goals. Ideal candidates will have experience in cyber security training and the ability to engage effectively with various stakeholders. Strong analytical and communication skills are essential. Join us to make a significant impact in promoting a safer cyber environment.

General Services Manager Location: Stowmarket Salary: Up to £41,000 per annum, depending on experience Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging General Services Manager to oversee the day to day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site. This is a hands on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors. About the role As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions. Key Responsibilities Overall leadership and accountability for catering and cleaning operations on site Act as the point of contact for the client, building strong, trusted relationships Ensure consistent delivery of high quality food service and cleaning standards Full P&L responsibility, including budgeting, forecasting, and cost control Lead, motivate, and develop multi-disciplinary management and frontline teams Ensure compliance with all Health & Safety, Food Safety, and employment legislation Drive continuous improvement, innovation, and service development Manage staffing levels, recruitment, training, and succession planning Deliver agreed KPIs, SLAs, and contractual obligations About You Proven experience as a General Services Manager with experience in Catering and Cleaning Strong commercial acumen with demonstrable P&L responsibility Confident client facing leader with excellent communication skills Experience managing large, diverse teams in a fast paced environment Passionate about food, service excellence, and people development Highly organised, resilient, and able to manage multiple priorities IOSH / NEBOSH, Food Safety qualifications (desirable but not essential) Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

General Services Manager Location: Stowmarket Salary: Up to £41,000 per annum, depending on experience Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging General Services Manager to oversee the day to day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site. This is a hands on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors. About the role As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions. Key Responsibilities Overall leadership and accountability for catering and cleaning operations on site Act as the point of contact for the client, building strong, trusted relationships Ensure consistent delivery of high quality food service and cleaning standards Full P&L responsibility, including budgeting, forecasting, and cost control Lead, motivate, and develop multi-disciplinary management and frontline teams Ensure compliance with all Health & Safety, Food Safety, and employment legislation Drive continuous improvement, innovation, and service development Manage staffing levels, recruitment, training, and succession planning Deliver agreed KPIs, SLAs, and contractual obligations About You Proven experience as a General Services Manager with experience in Catering and Cleaning Strong commercial acumen with demonstrable P&L responsibility Confident client facing leader with excellent communication skills Experience managing large, diverse teams in a fast paced environment Passionate about food, service excellence, and people development Highly organised, resilient, and able to manage multiple priorities IOSH / NEBOSH, Food Safety qualifications (desirable but not essential) Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Service Delivery Manager 40 hours per week Wattisham Airfield We're currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base. What you'll be doing As a Service Delivery Manager, you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third party suppliers to ensure compliance with SLAs Championing health, safety, and compliance across all operations Driving employee engagement and team development What we're looking for Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service. You should have: Proven experience in a management role within the Soft FM industry Strong leadership and organisational skills Financial and commercial acumen Excellent communication and interpersonal abilities A hands on, proactive approach and a "can do" attitude Strong computer and administrative skills A passion for food and service excellence

Chartwells Independent is seeking a Service Delivery Manager at Wattisham Airfield to lead and enhance operations across Catering, Facilities, and Retail services. You will inspire and manage a diverse team, ensuring high-quality service delivery and continuous improvement. The ideal candidate will possess proven management experience in the Soft FM industry, strong leadership capabilities, and a passion for delivering operational excellence and outstanding customer service.

Chartwells Independent is seeking a Service Delivery Manager to lead operations across Catering, Facilities, and Retail at Wattisham Airfield. This role involves inspiring and managing teams to uphold high service quality and customer satisfaction. The successful candidate will have experience in the Soft FM industry, alongside strong leadership and organisational abilities. Responsibilities include managing resources, improving standards, and ensuring compliance with health and safety regulations.

Service Delivery Manager 40 hours per week Wattisham Airfield We're currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base. What you'll be doing As a Service Delivery Manager, you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third party suppliers to ensure compliance with SLAs Championing health, safety, and compliance across all operations Driving employee engagement and team development What we're looking for Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service. You should have: Proven experience in a management role within the Soft FM industry Strong leadership and organisational skills Financial and commercial acumen Excellent communication and interpersonal abilities A hands on, proactive approach and a "can do" attitude Strong computer and administrative skills A passion for food and service excellence

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Your key responsibilities will include: Greeting and looking after our guests so they go home delighted Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the menu and making recommendations to our guests Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Hospitality Assistant will: Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride Take initiative and make decisions that are right for our customers Be an excellent team player with great communication skills Have a desire to succeed in your role Possess the ability to work under pressure Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com BU Group Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Chartwells Independent is hiring a Hospitality Assistant in Manchester to provide exceptional customer service. You'll be the face of our business and work with a dedicated team. Your responsibilities include greeting guests, serving customers, and ensuring compliance with health and safety regulations. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to thrive under pressure. This full-time role offers a chance to grow within a company that values its employees and promotes diversity.

Chartwells Independent is seeking a Commercial Account Manager to enhance food procurement for clients in Greater London. The role involves supporting commercial projects, identifying improvements, and ensuring effective stakeholder engagement. Candidates should possess strong commercial acumen and experience in customer-facing environments. A focus on sustainability and collaboration within a high-performing team is essential. Join Chartwells to influence significant foodservice supply chains and progress in your career.

Commercial Account Manager Foodbuy Group London Competitive Salary About Foodbuy Group Foodbuy Group is one of the UK's leading food procurement organisations, managing over £2bn of annual spend on behalf of a broad range of foodservice and hospitality clients. As the UK's largest Group Purchasing Organisation, we bring together scale, insight and deep sector expertise to help our clients save time and money - allowing them to focus on what really matters to their businesses. Proudly part of Compass Group UK & Ireland, our parent company and largest client, we purchase directly from manufacturers, growers and suppliers ranging from globally recognised brands to regional and local partners. Our people sit at the heart of what we do, and our scale provides genuine opportunities to build a long term career within a FTSE 100 organisation. The opportunity Connectivity with the wider Compass business has never been more important. As Foodbuy continues to support sectors through inflationary pressure, supply chain complexity, sustainability goals and growth ambitions, we are focused on making collaboration simpler, faster and more effective. Key responsibilities You will support sector commercial activity across four core focus areas: Joint Business Planning Support delivery of strategic and tactical commercial projects, driving execution of Joint Business Plans to agreed timescales. Work closely with wider Foodbuy teams to deliver food, retail and non food innovation aligned to joint commercial strategy. Actively support sector growth agendas. Compliance, optimisation & reporting Identify opportunities for commercial improvement across sector purchasing and supply chain activity. Analyse data, develop recommendations and implement agreed actions. Measure and report compliance against KPIs, supporting monthly business reviews. Support sector queries relating to supply chain, preferred ranges and routes to market. Work with supply chain teams to maximise operational efficiency and resolve process inefficiencies. Support bespoke client reporting requirements. Customer experience Lead and support regular communication between Foodbuy and brand teams through procurement calls and updates. Ensure consistent communication via newsletters, regional meetings and in person engagement. Monitor service reports and follow through with internal teams and suppliers where service or quality issues are identified. Purchasing income & cost control Identify and action purchasing income opportunities. Support and implement key Foodbuy initiatives into sector activity. Collaborate with category teams to drive volume growth, commercial benefit and client value. Support tender requirements, contract renewals and new supplier introductions. Work with the Commercial Director to manage inflation impacts and implement cost mitigation strategies, ensuring supporting collateral and toolkits are in place for client conversations. What we're looking for You'll bring a strong blend of commercial capability, stakeholder management and delivery focus, along with: Experience operating in a complex, fast paced, customer facing environment. Strong commercial acumen with the ability to remain calm and decisive under pressure. A proven track record of influencing cross functional teams to resolve complex issues and deliver process improvement. Experience managing multiple workstreams and delivering projects supported by clear plans and timelines. Strong analytical skills, with the ability to turn data into insight and action. Confident stakeholder engagement skills, including the ability to challenge constructively and hold others to account. A proactive, resilient and collaborative approach with a genuine "can do" attitude. A passion for sustainability and supporting wider CSR goals. A clear desire to learn, grow and progress within a large organisation. Why join Foodbuy? At Foodbuy, you'll work at the heart of a business that influences some of the UK's largest foodservice supply chains. You'll have exposure to senior stakeholders, meaningful commercial responsibility, and the opportunity to develop your career within a supportive, high performing team that values collaboration, accountability and continuous improvement.

Chartwells Independent seeks a Senior Sous Chef for Cicoria by Angela Hartnett located at the Royal Opera House in London. This full-time role involves leading the kitchen team, delivering exquisite Italian dishes, and maintaining exceptional kitchen standards. The ideal candidate will have a strong background in high-quality restaurant environments, a passion for Italian cooking, and excellent leadership skills. Competitive salary targeted between £50k-£55k per annum, alongside benefits like uniform and paid holidays.

Chartwells Independent is seeking a Hospitality Team Leader to join their London team. The role involves overseeing events, providing excellent customer service, and ensuring high standards during hospitality engagements. Ideal candidates will have strong leadership skills, problem-solving abilities, and previous hospitality experience. Benefits include personal development opportunities, life assurance, a pension scheme, and regular social events. Join a team that values craft, creativity, and community.

We areCompany of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for aHospitality Team Leader to join our team inLondon. Location: SW1H 9JJ Working Pattern: Monday - Friday, 40 hours per week. Flexibility is a must. Salary: £29,200 per annum Key Responsibilities: To be polite, professional and friendly at all times with customers, clients and colleagues Set up rooms for bookings and events according to the standard procedures Execute/Coordinate the timely delivery of refreshments breaks and lunches for meetings and conferences To lead drinks and canapes receptions for up to 70 guests Work closely with the events supervisor and line manager, listening and align with the event vision and organizational standards Ensure all equipment are properly placed, clean, and presentable Polishing and preparation of glassware, silverware, and crockery prior to and during events Receive, check, and store deliveries for upcoming events and meetings To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations Our Ideal Candidate: Have prior experience in the hospitality industry Strong leadership and communication skills Excellent customer service skills Problem-solving abilities Organizational and time management skill Ability to remain calm under pressure What's in it for you? Working withCompany of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers

Chartwells Independent is seeking a Client Engagement Team Manager for the NHS to lead customer account management across the UK. This senior role involves shaping regional strategy, managing performance, and working closely with Trust leaders. The ideal candidate will have proven experience in key account management and a strong background in the healthcare sector. This opportunity allows you to significantly impact NHS food services while developing a high-performing team.

Client Engagement Team Manager - NHS Location: 1 x South Based, 1 x North Based Mobile Roles (UK wide travel to Compass offices and NHS Trusts required) Business Area: Foodbuy NHS Supply Chain: Food About Foodbuy Foodbuy is a leading food procurement organisation, part of Compass Group UK & Ireland. We support a wide range of clients across public and private sectors, using our scale, expertise and insight to deliver value, innovation and sustainable supply chain solutions. Within Foodbuy, NHS Supply Chain: Food plays a critical role in supporting hospitals and healthcare organisations across the UK - helping Trusts deliver outstanding food and dining services while meeting commercial, quality and regulatory expectations. Our teams work in close partnership with the NHS to drive engagement, improve performance and identify opportunities that genuinely make a difference. The Opportunity We're looking for a 2 high impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One looking after trusts in the North of England and the other in the South. This is a senior, customer facing role with real influence - shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate. You'll be responsible for delivering budgets and KPIs, embedding best in class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you'll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth. What You'll Be Doing Account Management & Growth Lead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectives Embed and coach world class Key Account Management practices across the team Own regional and team account plans, with regular performance reviews and clear actions Drive Trust and ICS adoption and engagement across your region Act as senior account lead and escalation point for key Trusts and ICSs Identify and shape new business & savings realisation opportunities, building clear strategies to win Develop strong competitor insight and plans to protect and grow accounts Ensure accurate and timely contract and KPI reporting Client Sales, Marketing & Insight Work with Operations and SMEs to deliver regional activity showcasing Foodbuy solutions Provide structured market insight and customer feedback to inform strategy Build and promote Trust case studies and best practice examples Represent NHS Supply Chain: Food at industry events and forums Leadership & People Set clear objectives, provide regular feedback and performance manage the team Build an inclusive, collaborative, high performance culture that celebrates success Coach and develop team capability to deliver consistent, high quality account management Ensure strong alignment with Foodbuy and Compass culture through communication and engagement What We're Looking For Proven experience leading and managing customer facing teams Strong background in key account management, client engagement or sales leadership Experience working with, or selling into, the healthcare or public sector Confidence operating at senior stakeholder level, including Trusts and ICSs Strong commercial acumen with a track record of delivering results Excellent networking, communication and presentation skills Coaching capability and a passion for developing people Desirable NHS or healthcare sector experience Procurement or supply chain experience Formal sales training and coaching qualifications Why Join Us? This is a key leadership role within Foodbuy and NHS Supply Chain: Food, offering the opportunity to shape customer strategy, lead a talented team and play a meaningful part in supporting NHS organisations across the UK.

Chartwells Independent seeks a Hospitality Assistant for a zero hours contract at Kents Hill Park, Milton Keynes. This role involves providing exceptional customer service in a fast-paced environment, ensuring guests receive a great experience. The ideal candidate will have excellent communication skills, work under pressure, and have a passion for hospitality. They offer a salary of £12.71 plus benefits such as healthcare and 23 days' annual leave. Join a supportive team dedicated to delivering brilliant hospitality.

Role Overview We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand, and most of all pride in our people. Shift Patterns Variable shifts. Responsibilities Greeting and looking after our guests so they go home delighted Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the menu and making recommendations to our guests Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Ideal Candidate Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride Take initiative and make decisions that are right for our customers Be an excellent team player with great communication skills Have a desire to succeed in your role Possess the ability to work under pressure About Our Company Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com BU Group Equal Opportunities Statement Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Chartwells Independent in Greater London is seeking a Hospitality Assistant to deliver exceptional customer service on a permanent casual basis. The successful candidate will be responsible for greeting guests, serving customers, and ensuring a seamless experience. Applicants should have a passion for hospitality, excellent communication skills, and the ability to work under pressure. This role involves variable shifts, contributing to a vibrant team culture while representing a leading brand in the hospitality industry.